BSOD when playing games

ThomasG · Oct 23, 2012

Hello!
My computer keeps BSODing randomly,when playing games mainly.Also many games keep crashing to desktop,so i guess it has to do with the graphics card.

These are my specs

· OS -Windows 7 Enterprise
· x64
· What was original installed OS on system? Windows 7
· Full retail version
· Age of system 3 and a half years old
· Age of OS installation - 4 months

· CPU QuadCore AMD Phenom II X4 Black Edition 955, 3200 MHz (16 x 200) · Video Card
· MotherBoard Asus M4A78T-E
· Power Supply - SilverStone ST75EF 750W

Thanks in advance

usasma · Oct 23, 2012

Please check Windows Update to ensure that you have all available updates.

Only 16 gB free on your C: drive - you need 90 gb free for acceptable performance (15%).
Please free up 90 gB of free space.

Free Agent drive only has 10% free space. You can probably get away with this for now, but it is impacting the performance of your system.

Asus M4 series motherboards may have issues using the Auto setting for memory in the BIOS. Get the settings/timings/voltages recommended by your RAM manufacturer and set those settings in the BIOS (in other words, DON'T USE the Auto setting).

The most likely cause (IMO) is the AMD Overdrive program:

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://ati.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: https://www.sysnative.com/forums/sh...ideo-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.

Click to expand...

Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

Update your networking drivers and the Asus utilities on your system - they date from 2009.

It seems that you have Furmark, OCCT, and MBAM on your system. Please let us know the results of the testing that you have done.
If removing the AMD Overdrive doesn't fix things, please post back for further suggestions.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue Oct 23 17:49:21.482 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102412-16629-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:43:43.074[/B]
BugCheck Code: [B]BugCheck D1, {5460, 2, 1, fffffa8006ed2580}[/B]
*** WARNING: Unable to verify timestamp for L1E62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for L1E62x64.sys
Probably caused by :[B]L1E62x64.sys ( L1E62x64+681d )[/B]
BugCheck Info: [B]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xD1_L1E62x64+681d[/B]
  BIOS Version                  3406   
  BIOS Release Date             08/20/2010
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 23 17:04:50.928 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102412-16426-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 9:07:22.145[/B]
BugCheck Code: [B]BugCheck 1A, {41287, 30, 0, 0}[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+251863 )[/B]
BugCheck Info: [B]MEMORY_MANAGEMENT (1a)[/B]
BUGCHECK_STR:  0x1a_41287
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]dota.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1a_41287_atikmdag+251863[/B]
  BIOS Version                  3406   
  BIOS Release Date             08/20/2010
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue Oct 23 17:49:21.482 2012 (UTC - 4:00)**************************
[COLOR=RED][B]AsIO.sys                    Mon Apr  6 03:21:08 2009 (49D9AD64)[/B][/COLOR]
ASACPI.sys                  Wed May 13 21:25:17 2009 (4A0B72FD)
[COLOR=RED][B]L1E62x64.sys                Thu Jun 11 02:45:22 2009 (4A30A802)[/B][/COLOR]
amdiox64.sys                Thu Feb 18 10:17:53 2010 (4B7D5A21)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
viahduaa.sys                Wed Aug  4 03:51:53 2010 (4C591C19)
AtihdW76.sys                Thu Feb 23 07:30:12 2012 (4F463154)
[COLOR=RED][B]AODDriver2.sys              Tue Mar  6 04:55:00 2012 (4F55DEF4)[/B][/COLOR]
mbam.sys                    Tue Mar 20 12:04:48 2012 (4F68AAA0)
atikmpag.sys                Wed Jul  4 01:10:55 2012 (4FF3D05F)
atikmdag.sys                Wed Jul  4 01:16:13 2012 (4FF3D19D)
MpFilter.sys                Thu Aug 23 19:03:14 2012 (5036B6B2)
rzudd.sys                   Tue Sep 18 02:21:55 2012 (50581303)
rzvkeyboard.sys             Tue Oct  9 23:13:32 2012 (5074E7DC)
rzdaendpt.sys               Tue Oct  9 23:13:35 2012 (5074E7DF)
[/font]

ThomasG · Oct 24, 2012

Thanks for the quick response!

Well I followed every step,except messing with the settings/timings/voltages of the Rams,which I couldn't find the recommended settings.Also,I have all the latest drivers and utilities from the motherboards site,but I think they are outdated.
Malwarebytes Anti-malware,showed zero infections and also here's the result from furmark

Still no problems for the time being.

usasma · Oct 24, 2012

If you've removed the AMD Overdrive - then it's best for us just to wait and see if the BSOD's return.

Good luck!

ThomasG · Oct 26, 2012

Hello again,everything worked fine the last couple of days,no problems whatsoever,but today again games kept crashing,and my pc once again BSODed.I got this message from a Blue screen analysis:This was probably caused by the following module: [FONT=Segoe UI, Arial]dxgmms1.sys[/FONT] (dxgmms1+0x31CA9).

usasma · Oct 27, 2012

Please zip up the contents of C:\Windows\Minidump and upload it with your next post.

ThomasG · Oct 27, 2012

Here you goView attachment 102612-90308-01.zip

usasma · Oct 27, 2012

The error is most likely video related - so please try the troubleshooting steps here (even though you're not getting that particular error): https://www.sysnative.com/forums/sh...eout-0x116-0x117?p=29532&viewfull=1#post29532

Make sure that the video card is clear of dirt and dust and that the fan (if so equipped) is running smoothly. I've seen fans work OK and then lockup at random intervals, so keep an eye on it when problems occur.

Finally, I've seen a lot of the Razer drivers in dump files recently. Please uninstall the Razer stuff and use a non-Razer mouse and keyboard temporarily. Run it long enough to figure out if it's stopped the BSOD's or not - then feel free to reinstall the Razer devices.

If all that doesn't stop the BSOD's, then we'll have you run Driver Verifier.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Fri Oct 26 15:08:37.212 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102612-90308-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 5:20:02.836[/B]
BugCheck Code: [B]BugCheck 1000007E, {ffffffffc0000005, fffff8800452cca9, fffff88008cf9508, fffff88008cf8d60}[/B]
Probably caused by :[B]dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::MarkResourcesForEviction+31 )[/B]
BugCheck Info: [B]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/B]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800452cca9, The address that the exception occurred at
Arg3: fffff88008cf9508, Exception Record Address
Arg4: fffff88008cf8d60, Context Record Address
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
PROCESS_NAME: [B]csrss.exe[/B]
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID: [B]X64_0x7E_VRF_dxgmms1!VIDMM_SEGMENT::MarkResourcesForEviction+31[/B]
  BIOS Version                  3406   
  BIOS Release Date             08/20/2010
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Fri Oct 26 15:08:37.212 2012 (UTC - 4:00)**************************
[COLOR=RED][B]AsIO.sys                    Mon Apr  6 03:21:08 2009 (49D9AD64)[/B][/COLOR]
ASACPI.sys                  Wed May 13 21:25:17 2009 (4A0B72FD)
L1E62x64.sys                Sun Aug 23 01:08:09 2009 (4A90CEB9)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
viahduaa.sys                Wed Aug  4 03:51:53 2010 (4C591C19)
atikmpag.sys                Wed Jul  4 01:10:55 2012 (4FF3D05F)
atikmdag.sys                Wed Jul  4 01:16:13 2012 (4FF3D19D)
mbam.sys                    Mon Aug 20 12:49:41 2012 (50326AA5)
MpFilter.sys                Thu Aug 23 19:03:14 2012 (5036B6B2)
rzudd.sys                   Tue Sep 18 02:21:55 2012 (50581303)
rzvkeyboard.sys             Tue Oct  9 23:13:32 2012 (5074E7DC)
rzdaendpt.sys               Tue Oct  9 23:13:35 2012 (5074E7DF)
[/font]

ThomasG · Oct 27, 2012

I use a Razor mouse,but not a Razor keyboard,and I've noticed there is a driver for a razor keyboard.Well I'll follow the steps then and see if the problem continues.

BSOD when playing games

ThomasG

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