i've just formated my laptop because it was causing BSOD showing different error codes everytime.
so after formatting i've updated my OS as well as my drivers, still it crashed again showing error code STOP 0x00000024.
What's the problem???
Im using windows 7 ultimate x86
it is an OEM version
hardware is about 3 years old
CPU:Intel core 2 duo T6400 2Ghz
Model:Hcl Leaptop U39 CTD
No graphics card (Intel by default)
Once created, boot your computer to the Memtest bootable CD. The test should start immediately. Let it run for a minimum of 2 hours. Memory address errors show up in red on the lower half of the screen. The test will continue to run until it is cancelled.
In addition to what GavinZach has suggested you might want to run Malwarebytes (just to be sure), remove sptd.sys and update the following drivers.
These do appear to be hardware related but these should also be addressed.
Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.
Please ensure that you have all Windows Updates. You have 65 after SP1 - and most systems have 75 or more.
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): http://www.duplexsecure.com/faq#remove_32sptd
You should update your keyboard driver (qkbfiltr.sys - Quanta HotKey Keyboard Filter Driver)as it dates from 2007.
6 memory dumps over a 2 day period
6 different BSOD error codes
4 different causes.
This is most likely a hardware error. They (hardware errors) are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).
Since you're inundated with recommendations from others, I won't give my own diagnosis simply because right now nothing looks definitive. To clarify more on what we're dealing with, we'll either need a kernel dump (MEMORY.DMP in Windows directory) to analyze further, or we'll need you to turn on Driver Verifier. Select all checks except Low Resource Sim, Force Pending I/O Requests, and IRP Logging. Provide us any minidumps you may experience after it's turned on (remember to restart after you set it all up). Go into Safe Mode and disable DV if it's causing you to experience a boot loop.
While the NTFS stack is blamed often and sounds like it's disk related, the actual errors appear to be your typical memory-related stuff (such as c0000005). Driver Verifier should help at least ascertain if we're dealing with a buggy filter driver or not. Just so you know, the best info we can get is if you turn on DV, it causes system to crash, and then you send us that kernel dump. Minidumps are just super puny and afford us little in debugging. Only if what DV catches is definitely the buggy driver will a minidump help us, otherwise we'll need the big fella.
Understand that you should still go with what others have mentioned as well. It's very important to keep drivers and all up to date and to clean off unnecessary junk. Who knows, you may end up resolving the issue from doing so.
EDIT: oh, btw, did you know that running 32-bit Windows 7 will limit your use of RAM. It may show up that you can use all 4GB, but in actuality this is a white lie. It's highly recommended that you beef it up to 64-bit Windows (of course this means reinstalling it, though) as you'll have to do it in the long run.
Im not able toh run memory test, my laptop automatically gets shutdown. I think my ram is creating problems. I ran chkdsk and results were normal. Im getting BSOD mostly while updating wondows. I think my ram is not able to take the load. Is that so?
If your system is dying when running Memtest86+, then you got serious hardware issues. I don't believe we're dealing with failing RAM if it's causing the system to spontaneously shut down during Memtest86+, though someone else here can correct me on that. Also drive cannot be cause since no drive is active during Memtest86+. Most likely I blame any of the parts from the Trio of Trouble: CPU, Motherboard, of PSU. Most likely PSU. Make sure your system isn't overheating and perhaps clean it by using compressed air through the heat vents (you may even need to open up the laptop and clean it from there). Otherwise, given this is a laptop, there's nothing really else you can do aside from grabbing warranty (if it still is live) and replacing it or servicing it.
Just FYI - I sometimes see problems like this with dying hard drives. Dunno how or why - but the definitive test is to run a bootable diagnostic after pulling the hard drive(s) out of the system (obviously a bootable hard drive diagnostic won't work). The system still has to detect it when booting up and initializing the system prior to loading an OS.
Memtest is easiest to run as it loads quickly and it'll give results quickly in most situations.
Also, if Memtest won't run, why not? If it's not the hard drive, then the next most common problem is the RAM - and that's where these diagnostics load up into.
We also use bootable PCCheck from Eurosoft - but it takes too long to run if you're just looking to rule out boot problems.
IMO it's most likely the hard drive, followed by the CPU/mobo/PSU