BSOD on sleep/lock screen

Digitdestroyer · Aug 21, 2013

Hi,

My laptop is running fine when started, although it takes 4-5 minutes to boot. When it goes into sleep mode, I am getting a BSOD with the error DRIVER_POWER_STATE_FAILURE. I bought the laptop 2nd hand, so have only had it a couple of days. I did a fresh install as soon as I got it home (from laptop not disk) and installed all of the windows updates. The problem occurred the first time it went into sleep mode (and the boot was extremely slow from the start).

BSOD files are here: View attachment BSOD files.zip

OS - Windows 8
· x64 ?
· Original install = windows 8
· OEM version
· 6 months
· 1 day

· CPU = intel i7-3517U 1.9GHz
· Video Card = Intel HD graphics 4000 + NVIDIA GeForce GT635M
· MotherBoard = ASUSTeK S550CM

· System Manufacturer = ASUS
· Exact model number = S550CM

Thanks in advance for your help.

D

x BlueRobot · Aug 21, 2013

Code:

BugCheck 9F, {3, fffffa8006bf9060, fffff802bc9657f0, fffffa800700f320}

Probably caused by : pci.sys

Code:

0: kd> !irp fffffa800700f320
Irp is active with 4 stacks 3 is current (= 0xfffffa800700f480)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [ 16, 0]   0  0 fffffa8006bf9060 00000000 fffff88001023ce0-fffff8800100b7e0    
           \Driver\pci    ACPI!ACPIBuildRegOnRequest
            Args: 00000000 00000000 00000000 00000002
 [ 16, 0]   0  0 fffffa8006bf6640 00000000 fffff880018e97b0-00000000    
           \Driver\ACPI    storport!RaidAdapterPowerUpDeviceCompletion
            Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0 e1 fffffa800777d050 00000000 fffff802bd7a4830-fffffa800bf77620 Success Error Cancel pending
          *** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 \Driver\iaStorA    nt!PopRequestCompletion
            Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800bf77620    

            Args: 00000000 00000000 00000000 00000000

Code:

0: kd> lmvm iaStorA
start             end                 module name
fffff880`01605000 fffff880`018cf000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\System32\drivers\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Mon Jul 09 21:42:33 2012 (4FFB4239)
    CheckSum:         000AB20A
    ImageSize:        002CA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Intel Rapid Storage Technology driver seems to be causing problems, please remove the driver completely following these instructions:

Arc said:
Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

Right click on "my computer" icon and click "manage" on the context menu.

It will open the "computer management" window.

Select "Device Manager" in the left pane, It will list all the existing devices up.

Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.

Select one Intel device item under it, right click, uninstall.

Continue the process for all Intel items under "IDE ATA/ATAPI controllers"

Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

Digitdestroyer · Aug 22, 2013

Hi xBlueRobot,

Thanks very much for getting back to me. I followed the instructions, but now the system crashes at the same point, just without a BSOD. Are there any more files that I can post to help - I'm assuming there won't be a dump any more now there is no blue screen?

Cheers

D

x BlueRobot · Aug 22, 2013

There were two particular programs I noticed which I forgot to add, which are known to cause BSODs.

Remove:

Code:

Start Menu\Programs\DAEMON Tools Lite

Arc said:
Download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

Double click to open it.

Click this button only:

If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Daemon Tools uses a driver called sptd.sys, which is known to cause BSODs with Windows 7. It is recommend you remove this program, and use Windows own in-built features or ImgBurn.

Remove:

Code:

Start Menu\Programs\Bitdefender

I've seen BitDefender cause BSODs quite a few times recently, I would suggest removing the program completely with the BitDefender Removal Tool at least for troubleshooting purposes. I would enable Windows Defender, and install Malwarebytes and SuperAntiSpyware for on-demand scanners.

Update the definitions for all the suggested programs, and then run full scans with each separately. Provide the logs if anything is found, the Security Analysts can use these to suggest further tools.

Note: Remember to install the free version of Malwarebytes, and do not select the free trail; untick this box during the installation.

Digitdestroyer · Aug 23, 2013

Hi x Blue Robot,

Thanks again for your help. I have uninstalled Daemon tools and Bitdefender. I also ran both scans. The logs are hereView attachment SUPERAntiSpyware Scan Log - 08-23-2013 - 01-23-58.log View attachment mbam-log-2013-08-22 (23-43-07).txt. Unfortunately the problem persists.

Cheers,

D

x BlueRobot · Aug 23, 2013

Thanks, the logs showed nothing serious in my opinion, some general adware which we all usually get and a few PUPs (Potentially Unwanted Program).

Our next logical step, would be to test for driver problems with Driver Verifier. Driver Verifier is an in-built tool for Windows, which runs certain checks on drivers, and will produce a BSOD usually with a Stop Code like Stop 0xC9 if it finds a problem with a driver. Please note that Driver Verifier will start straight away after rebooting the computer, and you may need to enter Safe Mode to disable Driver Verifier if it starts giving BSODs at boot.

Some information regarding Driver Verifier in my blog - BSODTutorials: Driver Verifier - Command Line

Driver Verifier guide - https://www.sysnative.com/forums/bsod-crashes-kernel-debugging/29-driver-verifier-blue-screen-death-related.html

Corrine · Aug 23, 2013

Adware cookies are one thing but Conduit on a machine with a fresh install days ago? Let's take a closer look to see if there are any Conduit remnants.

Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
Copy and paste the contents of that logfile in your next reply.
A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

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BSOD on sleep/lock screen

Digitdestroyer

New member

x BlueRobot

Moderator, BSOD Academy Instructor

Digitdestroyer

New member

x BlueRobot

Moderator, BSOD Academy Instructor

Digitdestroyer

New member

x BlueRobot

Moderator, BSOD Academy Instructor

Corrine

Administrator,
Microsoft MVP,
Security Analyst

BSOD on sleep/lock screen

Digitdestroyer

New member

x BlueRobot

Moderator, BSOD Academy Instructor

Digitdestroyer

New member

x BlueRobot

Moderator, BSOD Academy Instructor

Digitdestroyer

New member

x BlueRobot

Moderator, BSOD Academy Instructor

Corrine

Administrator, Microsoft MVP, Security Analyst

Administrator,
Microsoft MVP,
Security Analyst