BSOD iusb3hub.sys PAGE_FAULT_IN_NONPAGED_AREA (Dell Vostro 3360)

jokerPT · Jan 5, 2013

Hey guys

I have buyed a IOGEAR GUWAVKIT3W6(Wireless to VGA Kit over USB) for use on my 6 Dell Vostro 3360(Windows 7 PRO X64) in my enterprise.
I have no problems with other laptops (Dell Vostro 3550 with Win 7 Pro X64, ...)
The Dell Vostro 3360 have a Intel HD Graphics 4000 with newest drivers.

Iogear tell me we have no problems with others Win7 X64 clients with this error (maybe we dont have Dell Vostro 3360 clients :smile9:)

I connect the wireless receiver/base to a projector and install de software on the laptop(CD of Iogear), at this point no problem.
When in put the Wireless USB Transmitter on laptop is detected and make a black flash on display and I have a blue screen (see attach picture).
I reboot the laptop and put the Wireless USB Transmitter and is detect (sound) but I have a Unknown Device in Device Manager.
If I trie to manual installation of drivers I have the same BSOD.

I send you a DUMP file(.dmp) of pc when we have blue screen, to analyze.

I need you help because I need this device working in all laptops.

Dell Vostro 3360
- 3rd generation Intel Core i5-3317U (1.7GHz)
- 4GB (1600) 1x4
- Portuguese Genuine Windows 7 SP1 Home Premium (64 BIT)
- 13.3 inch (34cm) High Definition LED Display (1366 x 768) with anti-glare
- Intel HD Graphics 4000 integrated with Ivi Bridge Processor
- 500GB 7.200 Rpm
- Dell Wireless 1703 802.11b/g/n, Bluetooth v4.0+LE
- USB 3.0 Ports

Thanks in advance

jokerPT

usasma · Jan 5, 2013

Please provide this information so we can provide a complete analysis: https://www.sysnative.com/forums/bs...d-posting-instructions-windows-8-7-vista.html

Picture shows memory dump blaming USB 3.0 driver. Please:
- uninstall USB 3.0 driver/software
- download and install a fresh copy from Intel Download Center
- monitor for further BSOD's

Other issues that may be contributing to this (I am most concerned about the cdrbsdrv.sys, the tap0901.sys, the Wisair Wireless USB Suite, and the older version of Kaspersky):
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

cdrbsdrv.SYS Mon Feb 20 05:15:35 2006 (43F996C7)
CD-ROM Filter Driver for B's Recorder GOLD by B.H.A. Corporation
http://www.carrona.org/drivers/driver.php?id=cdrbsdrv.SYS

tap0901.sys Fri Nov 20 08:26:50 2009 (4B06991A)
OpenVPN driver or COMODO
http://www.carrona.org/drivers/driver.php?id=tap0901.sys

WSR_RCI.SYS Thu Nov 18 06:50:00 2010 (4CE512E8)
Wisair Wireless USB Suite
WSR_RCI.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

WSR_HWA.SYS Thu Nov 18 06:51:47 2010 (4CE51353)
Wisair Wireless USB Suite
WSR_HWA.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

vpcnfltr.sys Sat Nov 20 06:35:20 2010 (4CE7B278)
VMware Virtual Network driver
http://www.carrona.org/drivers/driver.php?id=vpcnfltr.sys

vpcusb.sys Sat Nov 20 06:35:31 2010 (4CE7B283)
VMware
http://www.carrona.org/drivers/driver.php?id=vpcusb.sys

vpchbus.sys Sat Nov 20 06:35:38 2010 (4CE7B28A)
VMware
http://www.carrona.org/drivers/driver.php?id=vpchbus.sys

TurboB.sys Mon Nov 29 18:02:31 2010 (4CF43107)
Intel Turbo Boost driver
http://www.carrona.org/drivers/driver.php?id=TurboB.sys

iwdbus.sys Wed Mar 9 18:43:23 2011 (4D78109B)
Intel WIDI Bus Enumerator driver
Related to Intel Widi - Wireless Display
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys

vpcvmm.sys Thu Mar 17 00:08:15 2011 (4D81892F)
VMware
http://www.carrona.org/drivers/driver.php?id=vpcvmm.sys

CtClsFlt.sys Thu Jun 16 02:40:18 2011 (4DF9A552)
Creative Camera Class Upper Filter Driver
http://www.carrona.org/drivers/driver.php?id=CtClsFlt.sys

stdcfltn.sys Sat Jul 16 00:31:13 2011 (4E211411)
Disk Class Filter Driver for Accelerometer by ST MicroElectronics (available at Dell website)
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys

kl2.sys Thu Aug 18 10:06:42 2011 (4E4D1C72)
Kaspersky Internet Security driver
http://www.carrona.org/drivers/driver.php?id=kl2.sys

kl1.sys Thu Aug 18 10:08:51 2011 (4E4D1CF3)
Kaspersky Unified Driver
http://www.carrona.org/drivers/driver.php?id=kl1.sys

klfltdev.sys Wed Aug 31 10:04:34 2011 (4E5E3F72)
Kaspersky also
klfltdev.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

klim6.sys Thu Sep 1 08:28:14 2011 (4E5F7A5E)
Kaspersky Lab Intermediate Network Driver
http://www.carrona.org/drivers/driver.php?id=klim6.sys

HECIx64.sys Wed Nov 9 19:52:25 2011 (4EBB2049)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

klif.sys Mon Nov 28 06:11:34 2011 (4ED36C66)
Klif Mini-Filter fre_wnet_x86 (Kaspersky)
http://www.carrona.org/drivers/driver.php?id=klif.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Fri Jan  4 08:18:44.488 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010413-16255-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:14:20.862[/B]
*** WARNING: Unable to verify timestamp for iusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]iusb3hub.sys ( iusb3hub+16f6c )[/B]
BugCheck [B]50, {fffffffffffffff8, 1, fffff8800206af6c, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffffffffffffff8, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff8800206af6c, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_iusb3hub+16f6c[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  A08
  BIOS Release Date             08/16/2012
  Manufacturer                  Dell Inc.         
  Product Name                  Vostro 3360
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Fri Jan  4 08:18:44.488 2013 (UTC - 5:00)**************************
[COLOR=RED][B]cdrbsdrv.SYS                Mon Feb 20 05:15:35 2006 (43F996C7)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
tap0901.sys                 Fri Nov 20 08:26:50 2009 (4B06991A)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
WSR_RCI.SYS                 Thu Nov 18 06:50:00 2010 (4CE512E8)
WSR_HWA.SYS                 Thu Nov 18 06:51:47 2010 (4CE51353)
vpcnfltr.sys                Sat Nov 20 06:35:20 2010 (4CE7B278)
vpcusb.sys                  Sat Nov 20 06:35:31 2010 (4CE7B283)
vpchbus.sys                 Sat Nov 20 06:35:38 2010 (4CE7B28A)
TurboB.sys                  Mon Nov 29 18:02:31 2010 (4CF43107)
iwdbus.sys                  Wed Mar  9 18:43:23 2011 (4D78109B)
vpcvmm.sys                  Thu Mar 17 00:08:15 2011 (4D81892F)
CtClsFlt.sys                Thu Jun 16 02:40:18 2011 (4DF9A552)
stdcfltn.sys                Sat Jul 16 00:31:13 2011 (4E211411)
kl2.sys                     Thu Aug 18 10:06:42 2011 (4E4D1C72)
kl1.sys                     Thu Aug 18 10:08:51 2011 (4E4D1CF3)
klfltdev.sys                Wed Aug 31 10:04:34 2011 (4E5E3F72)
klim6.sys                   Thu Sep  1 08:28:14 2011 (4E5F7A5E)
HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
klif.sys                    Mon Nov 28 06:11:34 2011 (4ED36C66)
btmaux.sys                  Wed Nov 30 02:09:32 2011 (4ED5D6AC)
btmhsf.sys                  Wed Nov 30 02:10:31 2011 (4ED5D6E7)
iBtFltCoex.sys              Wed Dec 14 17:26:55 2011 (4EE922AF)
L1C62x64.sys                Fri Dec 23 04:13:21 2011 (4EF44631)
ST_ACCEL.sys                Tue Jan  3 19:01:48 2012 (4F0396EC)
AMPPAL.sys                  Mon Jan  9 15:32:37 2012 (4F0B4EE5)
iaStor.sys                  Wed Feb  1 19:15:24 2012 (4F29D59C)
Apfiltr.sys                 Sun Feb  5 20:05:29 2012 (4F2F2759)
iusb3hub.sys                Mon Feb 27 05:56:50 2012 (4F4B6172)
iusb3xhc.sys                Mon Feb 27 05:56:53 2012 (4F4B6175)
iusb3hcs.sys                Mon Feb 27 05:58:49 2012 (4F4B61E9)
Netwsw00.sys                Mon Mar 12 17:06:43 2012 (4F5E6563)
CSLFDx64.sys                Mon Mar 19 21:56:09 2012 (4F67E3B9)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
igdkmd64.sys                Wed Oct 17 15:12:29 2012 (507F031D)
[/font]

jokerPT · Jan 7, 2013

Good Afternoon

first off all thanks for your atencion.

I update USB 3.0 driver/software from Intel website.
I have "uninstaled" and removed from registry the references on "cdrbsdrv.SYS".

New try(connect usb device), now with new version of usb 3.0 drivers/software.
"Blue Screen" with the same reference to iusb3hub.sys

"OpenVPN"()tap0901.sys, this is the only version I can use on my enterprise and have no problems with Wireless to Vga device in others Dell pc's with this version of OpenVPN.
"Wisair Wireless USB Suite", this is software version of Wireless to Vga device and have the correct drivers/software(Iogear tell me this the correct drivers)
"Kaspersky", this the client version I can use in my pc's and this version is used on 500 network pc's on my enterprise.

I send yo the test reports you tell me to do.

Note: When I make this step ""jcgriff2 BSOD File Collection app" this don't finish..I wating...waiting...and about 15 minutos I close the window, but zip the folder(i dont no is finished the tests).
After 15 minutes have in pc display "Waiting for SystemInfo"

Thanks

jokerpt

jcgriff2 · Jan 7, 2013

Hi -

I don't see any new BSODs in the zip attachment. The latest one -

Code:

Debug session time: Fri [COLOR=#FF0000]Jan  4[/COLOR] 08:18:44.488 [COLOR=#FF0000]2013 [/COLOR](UTC - 5:00)

Please check c:\windows\minidump -- any DMP files with a more recent timestamp?

If so, please copy them out, zip them up & attach to your next post

jokerPT said:
"Kaspersky", this the client version I can use in my pc's and this version is used on 500 network pc's on my enterprise.

Looks like KIS 2011...? (just curious)

jokerPT said:
Note: When I make this step ""jcgriff2 BSOD File Collection app" this don't finish..I wating...waiting...and about 15 minutos I close the window, but zip the folder(i dont no is finished the tests).
After 15 minutes have in pc display "Waiting for SystemInfo"

That is actually the Windows executable msinfo32.exe. I get sporadic reports about this phenomenon (about 0.2%); not sure why this happens. My apologies.

You did exactly what I would have advised - kill it and submit the zipped folder.

Regards. . .

jcgriff2

jokerPT · Jan 8, 2013

Hi,

maybe(??) I have de BSODs on screen before I make the tests you tell me to do.
I send you the last two DUMP Files from 7-1-2013.

We use Kasperky EndPoint Security for all pc's on enterprise.

Tell me if you need other files or tests.

Thank you for your dedication

JokerPT

usasma · Jan 8, 2013

Still blames USB 3.0 drivers (and I note here that you've updated them).
Can you plug the Wisair Wireless USB Suite device into a USB 2.0 port and see if that helps?

Possible problems are:
- physically broken USB 3.0 controller
- other USB devices (or drivers for them) that either aren't compatible, have problem drivers, or are physically broken.

Devices/drivers most likely involved are the OpenVPN and or the Wisair/IOGear wireless USB stuff. Other USB devices could also be causing problems, but we don't see signs of them in the memory dumps.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Mon Jan  7 11:41:14.116 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010713-14757-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:14:55.542[/B]
*** WARNING: Unable to verify timestamp for iusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]iusb3hub.sys ( iusb3hub+173c5 )[/B]
BugCheck [B]50, {fffffffffffffff8, 1, fffff880070dd3c5, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffffffffffffff8, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff880070dd3c5, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_iusb3hub+173c5[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  A08
  BIOS Release Date             08/16/2012
  Manufacturer                  Dell Inc.         
  Product Name                  Vostro 3360
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan  7 10:25:48.733 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010713-15506-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:07:28.716[/B]
*** WARNING: Unable to verify timestamp for iusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]iusb3hub.sys ( iusb3hub+16f6c )[/B]
BugCheck [B]50, {fffffffffffffff8, 1, fffff88005c85f6c, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffffffffffffff8, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff88005c85f6c, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_iusb3hub+16f6c[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  A08
  BIOS Release Date             08/16/2012
  Manufacturer                  Dell Inc.         
  Product Name                  Vostro 3360
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Mon Jan  7 11:41:14.116 2013 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
tap0901.sys                 Fri Nov 20 08:26:50 2009 (4B06991A)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
WSR_RCI.SYS                 Thu Nov 18 06:50:00 2010 (4CE512E8)
WSR_HWA.SYS                 Thu Nov 18 06:51:47 2010 (4CE51353)
vpcnfltr.sys                Sat Nov 20 06:35:20 2010 (4CE7B278)
vpcusb.sys                  Sat Nov 20 06:35:31 2010 (4CE7B283)
vpchbus.sys                 Sat Nov 20 06:35:38 2010 (4CE7B28A)
TurboB.sys                  Mon Nov 29 18:02:31 2010 (4CF43107)
iwdbus.sys                  Wed Mar  9 18:43:23 2011 (4D78109B)
vpcvmm.sys                  Thu Mar 17 00:08:15 2011 (4D81892F)
CtClsFlt.sys                Thu Jun 16 02:40:18 2011 (4DF9A552)
stdcfltn.sys                Sat Jul 16 00:31:13 2011 (4E211411)
kl2.sys                     Thu Aug 18 10:06:42 2011 (4E4D1C72)
kl1.sys                     Thu Aug 18 10:08:51 2011 (4E4D1CF3)
klfltdev.sys                Wed Aug 31 10:04:34 2011 (4E5E3F72)
klim6.sys                   Thu Sep  1 08:28:14 2011 (4E5F7A5E)
HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
klif.sys                    Mon Nov 28 06:11:34 2011 (4ED36C66)
btmaux.sys                  Wed Nov 30 02:09:32 2011 (4ED5D6AC)
btmhsf.sys                  Wed Nov 30 02:10:31 2011 (4ED5D6E7)
iBtFltCoex.sys              Wed Dec 14 17:26:55 2011 (4EE922AF)
L1C62x64.sys                Fri Dec 23 04:13:21 2011 (4EF44631)
ST_ACCEL.sys                Tue Jan  3 19:01:48 2012 (4F0396EC)
AMPPAL.sys                  Mon Jan  9 15:32:37 2012 (4F0B4EE5)
iaStor.sys                  Wed Feb  1 19:15:24 2012 (4F29D59C)
Apfiltr.sys                 Sun Feb  5 20:05:29 2012 (4F2F2759)
Netwsw00.sys                Mon Mar 12 17:06:43 2012 (4F5E6563)
CSLFDx64.sys                Mon Mar 19 21:56:09 2012 (4F67E3B9)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
iusb3hub.sys                Tue Oct 16 11:49:22 2012 (507D8202)
iusb3xhc.sys                Tue Oct 16 11:49:26 2012 (507D8206)
iusb3hcs.sys                Tue Oct 16 11:51:20 2012 (507D8278)
igdkmd64.sys                Wed Oct 17 15:12:29 2012 (507F031D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan  7 10:25:48.733 2013 (UTC - 5:00)**************************
iusb3hub.sys                Mon Feb 27 05:56:50 2012 (4F4B6172)
iusb3xhc.sys                Mon Feb 27 05:56:53 2012 (4F4B6175)
iusb3hcs.sys                Mon Feb 27 05:58:49 2012 (4F4B61E9)
[/font]

jokerPT · Jan 8, 2013

I think Dell Vostro 3360 only havel usb 3.0 ports.
"USB 3.0 X 2 , USB 3.0 with Power Share x 1 (3 total)"

In firsts tests(before I create this topic) I have tried other ports(with old driver of usb 3.0) and give me the same BSOD.

I dont no where search the cause of problem, only think I can do is uninstall OpenVPN to test, but the users need this version of OPenVPN.

Ideias?

usasma · Jan 8, 2013

Why can you only use that version of OpenVPN? What errors do you get if you try to use it anyway? Maybe there's another program that's not compatible (and maybe you can remove that to see if the other things work then).

Things to try (one at a time):
Uninstall USB 3.0 drivers (maybe it'll default to USB 2.0 or 1.1?)?
Uninstall software for IOGear USB to video device - then physically remove the device from the system?
Uninstall OpenVPN software to test.

jokerPT · Jan 8, 2013

Thanks for you reply.

This is a modicated version of OpenVPN for work on my network. I only can install or uninstall OpenVPN to try something.
This version of OpenVPN is in use in other pc's with no problem on others software/devices and this Iogear device is working in some of them.
The problem is in this particulary model of Dell pc.
First I will try uninstall OpenVPN, reboot and connect usb Iogear device.
Send you DUMP File if I have BSOD?

Questions:
- Yesterday I upgrade the drivers of usb 3.0 to the last drivers of Intel. Now you tel me to uninstall the usb 3.0 drivers and after reboot try Iogear device on one usb port?
After I reboot which drivers/version have usb ports??

- If uninstall software Iogear USB to video device, I think I can use the device and create a BSOD (software autoinstall at one time soft and drivers for device)

- No problem to uninstall OpenVPN. I will try this first.

jokerPT · Jan 8, 2013

Hi

I uninstalled OpenVPN, reboot pc and connect Iogear usb....BSOD

I attach the DUMP file.

jokerpt

usasma · Jan 8, 2013

OK, so OpenVPN is probably not involved with the error.

My suggestions are just different ways of trying to rule out problems.

I looked a little deeper at this one and found a lot of Kaspersky in the raw stack text.
So I'd suggest that the next test is to remove Kaspersky from the system in question and see if that stops the BSOD's

There is also a driver or two for the USB to video device - but let's leave that until the next attempt.

jokerPT · Jan 14, 2013

I waiting for the pc of user in enterprise to make this test (Kaspersky).

Wait a moment please...

usasma · Jan 15, 2013

Not a problem. I get notified by email when you reply to this topic.

jokerPT · Jan 15, 2013

Hy,

news....

I make a complete uninstall of Kaspersky Endpoint Security 8 for windows and reboot the pc(I remember this is the antivirus software client for all of 500 pc's on my enterprise).
I put the usb Iogear device on pc and all drivers has installed correctly and I have image on projector...GOOD News

Now (for try) i have installed Kaspersky Endpoint Security 8 and after put the usb Iogear device...BAD news
Give me a iusb3hub.sys error on BSOD (the same error on this large history).
I send you de DUMP file on attachment.

I can use another antivirus on Dell Vostro 3360 (or another pc) because now this is standard antivirus for all Enterprise Group.
May be you identify some parameters/... on registry/.... I can remove or change on pc to make this work with Iogear usb device and Kasperky without affect the stability of pc.

Note: I have to install drivers for cdrom devices(in first tests I have removed), because Vodafone USB Dongle dont work without this, but I think the only problem is compatibility with Kaspersky and Iogear usb device.

Thanks in advance

jokerpt

usasma · Jan 15, 2013

I'll get to the memory dump shortly.
With 500 copies of Kaspersky running in your organization, I'd suggest contacting Kaspersky for a fix. You're paying them a lot of money for this product, they should be able to give you expedited support.
They have driver writers and programmers that can do what we're doing - and do it much faster and better.

usasma · Jan 15, 2013

Memory dump is essentially the same as the previous one's. I'm going to ask someone else to take a look at this, but I still think that Kaspersky Support is your best bet for rapid resolution. FWIW - I submitted a virus to them not long ago and then had it in their database almost immediately.:
Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue Jan 15 06:21:45.011 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011513-24850-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:17:21.449[/B]
*** WARNING: Unable to verify timestamp for iusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]iusb3hub.sys ( iusb3hub+173c5 )[/B]
BugCheck [B]50, {fffffffffffffff8, 1, fffff880051243c5, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffffffffffffff8, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff880051243c5, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_iusb3hub+173c5[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  A08
  BIOS Release Date             08/16/2012
  Manufacturer                  Dell Inc.         
  Product Name                  Vostro 3360
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue Jan 15 06:21:45.011 2013 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
tap0901.sys                 Fri Nov 20 08:26:50 2009 (4B06991A)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
WSR_RCI.SYS                 Thu Nov 18 06:50:00 2010 (4CE512E8)
WSR_HWA.SYS                 Thu Nov 18 06:51:47 2010 (4CE51353)
vpcnfltr.sys                Sat Nov 20 06:35:20 2010 (4CE7B278)
vpcusb.sys                  Sat Nov 20 06:35:31 2010 (4CE7B283)
vpchbus.sys                 Sat Nov 20 06:35:38 2010 (4CE7B28A)
TurboB.sys                  Mon Nov 29 18:02:31 2010 (4CF43107)
iwdbus.sys                  Wed Mar  9 18:43:23 2011 (4D78109B)
vpcvmm.sys                  Thu Mar 17 00:08:15 2011 (4D81892F)
ew_jubusenum.sys            Fri Apr  8 05:47:45 2011 (4D9ED9C1)
CtClsFlt.sys                Thu Jun 16 02:40:18 2011 (4DF9A552)
stdcfltn.sys                Sat Jul 16 00:31:13 2011 (4E211411)
kl2.sys                     Thu Aug 18 10:06:42 2011 (4E4D1C72)
kl1.sys                     Thu Aug 18 10:08:51 2011 (4E4D1CF3)
klfltdev.sys                Wed Aug 31 10:04:34 2011 (4E5E3F72)
klim6.sys                   Thu Sep  1 08:28:14 2011 (4E5F7A5E)
klif.sys                    Mon Sep 12 08:02:25 2011 (4E6DF4D1)
HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
btmaux.sys                  Wed Nov 30 02:09:32 2011 (4ED5D6AC)
btmhsf.sys                  Wed Nov 30 02:10:31 2011 (4ED5D6E7)
iBtFltCoex.sys              Wed Dec 14 17:26:55 2011 (4EE922AF)
L1C62x64.sys                Fri Dec 23 04:13:21 2011 (4EF44631)
ST_ACCEL.sys                Tue Jan  3 19:01:48 2012 (4F0396EC)
AMPPAL.sys                  Mon Jan  9 15:32:37 2012 (4F0B4EE5)
iaStor.sys                  Wed Feb  1 19:15:24 2012 (4F29D59C)
Apfiltr.sys                 Sun Feb  5 20:05:29 2012 (4F2F2759)
Netwsw00.sys                Mon Mar 12 17:06:43 2012 (4F5E6563)
CSLFDx64.sys                Mon Mar 19 21:56:09 2012 (4F67E3B9)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
iusb3hub.sys                Tue Oct 16 11:49:22 2012 (507D8202)
iusb3xhc.sys                Tue Oct 16 11:49:26 2012 (507D8206)
iusb3hcs.sys                Tue Oct 16 11:51:20 2012 (507D8278)
igdkmd64.sys                Wed Oct 17 15:12:29 2012 (507F031D)
dlkmdldr.sys                Mon Dec 17 16:07:49 2012 (50CF89A5)
dlkmd.sys                   Mon Dec 17 16:11:01 2012 (50CF8A65)
[/font]

jokerPT · Jan 15, 2013

Thanks Thanks

I waiting your news after you talk someone, but meantime I contact Kaspersky.

usasma · Jan 15, 2013

I can't recall if I suggested running Driver Verifier - but please do so using these instructions: Driver Verifier Settings

Thanks!

jcgriff2 · Jan 15, 2013

Hi -

Your version was released late 2011 -

Code:

8.1.0.646
29-09-2011 23:28
Kaspersky Lab ZAO
kaspersky endpoint security 8 para windows

From the dump - KIS/ Endpoint drivers - same time-frame as above:

Code:

kl2.sys                     Thu Aug 18 10:06:42 2011 (4E4D1C72)
kl1.sys                     Thu Aug 18 10:08:51 2011 (4E4D1CF3)
klfltdev.sys                Wed Aug 31 10:04:34 2011 (4E5E3F72)
klim6.sys                   Thu Sep  1 08:28:14 2011 (4E5F7A5E)
klif.sys                    Mon Sep 12 08:02:25 2011 (4E6DF4D1)

Do you have patch B installed?

Code:

Kaspersky Endpoint Security 8 for Windows (version 8.1.0.646 (a)): patch B 
released
[B]2012 Feb 16[/B]

http://support.kaspersky.com/7566

I don't know if there is a version more recent than that one. I don't see Endpoint listed on their current business page -

http://usa.kaspersky.com/downloads/product-updates

See if patch B helps.

I agree with usasma.

Contact Kaspersky - you've got 500 other users riding on this as you know.

Regards. . .

jcgriff2

usasma · Jan 15, 2013

Another friend posted back and he thinks that it's most likely the Kaspersky - but that it has enough involvement with the USB drivers that it could be them. It seems to definitely be an incompatibility between Kaspersky and the USB 3.0 drivers.

He agrees with pursuing it through Kaspersky first also.

BSOD iusb3hub.sys PAGE_FAULT_IN_NONPAGED_AREA (Dell Vostro 3360)

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