BSOD Help Please - Windows 7 x64

[foz74]

Hi there,

Getting multiple BSODs daily at the minute. I've attached the requested files and answered questions below. Thanks in advance for any help you can provide.

· OS - Windows 7
· x64
· What was original installed OS on system? as above (newbuild computer)
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware) Approx 1 year
· Age of OS installation - have you re-installed the OS? As above (no re-installs)

· CPU - Intel Pentium G3258
· Video Card - AMD Radeon R7 200 Series
· MotherBoard - ASUSTek H81M-E (Socket 1150)
· Power Supply - FSP Non-Modular 500W

· System Manufacturer - Wired2Fire
· Exact model number VX-6 (Custom Build)

· Laptop or Desktop? DesktopView attachment perfmon.zipView attachment SysnativeFileCollectionApp.zip

 

[x BlueRobot]

There appears to be a few symbol errors which I haven't been able to fix, and thereby won't be able to provide a full analysis.

The issue appears to lie with an internal unclassified hardware error which is going to make things even more difficult to debug.

Have you checked for any BIOS updates for your motherboard? What are your hardware temperatures?

0: kd> [COLOR=#008000]!sysinfo machineid[/COLOR]
Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=2723]
BiosMajorRelease = [COLOR=#0000cd]4[/COLOR]
BiosMinorRelease = [COLOR=#0000cd]6[/COLOR]
BiosVendor = American Megatrends Inc.
BiosVersion =[COLOR=#0000cd]2105[/COLOR]
BiosReleaseDate = [COLOR=#0000cd]08/13/2014[/COLOR]
SystemManufacturer = ASUS
SystemProductName = All Series
SystemFamily = ASUS MB
SystemVersion = System Version
SystemSKU = All
BaseBoardManufacturer = [COLOR=#ff0000]ASUSTeK COMPUTER INC.[/COLOR]
BaseBoardProduct = [COLOR=#ff0000]H81M-E[/COLOR]
BaseBoardVersion = Rev X.0x

 

[foz74]

There appears to be a few symbol errors which I haven't been able to fix, and thereby won't be able to provide a full analysis.

The issue appears to lie with an internal unclassified hardware error which is going to make things even more difficult to debug.

Have you checked for any BIOS updates for your motherboard? What are your hardware temperatures?

0: kd> [COLOR=#008000]!sysinfo machineid[/COLOR]
Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=2723]
BiosMajorRelease = [COLOR=#0000cd]4[/COLOR]
BiosMinorRelease = [COLOR=#0000cd]6[/COLOR]
BiosVendor = American Megatrends Inc.
BiosVersion =[COLOR=#0000cd]2105[/COLOR]
BiosReleaseDate = [COLOR=#0000cd]08/13/2014[/COLOR]
SystemManufacturer = ASUS
SystemProductName = All Series
SystemFamily = ASUS MB
SystemVersion = System Version
SystemSKU = All
BaseBoardManufacturer = [COLOR=#ff0000]ASUSTeK COMPUTER INC.[/COLOR]
BaseBoardProduct = [COLOR=#ff0000]H81M-E[/COLOR]
BaseBoardVersion = Rev X.0x

Thanks for your reply.

I've just updated BIOS (latest release from June this year).

Temperature Snapshot:
CPU - 38 degrees
Motherboard - 28 degrees
Graphics Card - 34 degrees
Internal Hard Drive - 28 degrees
External Hard Drive - 27 degrees

Now that I've updated the BIOS, should I re-run the original tests or will it simply be a case of seeing if I get any more BSODs?

 

[blueelvis]

It should be a case of seeing the BSODs

In case you experience any further problems, kindly re-run the Sysnative File Collection Apps and then upload the latest ZIP file generated by it.


-Pranav