BOSD after installing Adobe Reader update corrupting win files ???

Topogijo · Jan 21, 2013

BOSD after installing Adobe Reader update

Hi not sure this is the right way to do this please forgive any wrong doings as I am new here.
I am running Intel i3 CPU 4GB Ram win 7 64 bit
I recently did an update to adobe Reader which resulted in screwing up my Symantec endpoint small business Antivirus causing the BSOD.
The only way I could get my pc going again was in safe mode. I downloaded Symantec cleanwipe and ran it. It took care of the BSOD but appears to have corrupted some files . Next I ran sfc /scannow
and found there were some files that could not be fixed and now i was hoping you could some how make heads or tales of the CBS.LOG file and help fix my PC.

niemiro · Jan 21, 2013

Re: BOSD after installing Adobe Reader update

Hello Topogijo, and welcome to Sysnative :)

I am quite suspicious of cause and effect here, actually. The corrupt file detected by SFC is C:\Program Files\Windows Defender\MSASCui.exe, a part of Windows Defender.

I cannot be sure, but I am suspicious of the fact that Symmantec and Windows Defender both break at the same time, and you get BSODs.

I can help you to repair Windows Defender, but I do wonder whether you are infected, and that is what is causing all this. Maybe, maybe not.

Anyway, can you please follow the instructions here: https://www.sysnative.com/forums/bs...g-instructions-windows-8-7-windows-vista.html

and post the information in a new post here. We will then take a look.

Thank you!

Richard

Topogijo · Jan 22, 2013

First thank you for the quick response I hope you can help.
Here are the files you ask for hope I did it right.

niemiro · Jan 22, 2013

Hello again :)

Thank you very much for posting that. Someone will be along shortly to help you further.

Richard

writhziden · Jan 22, 2013

Recommendations:

The system in question is a bit of a mess. At the time of your crash, you had an old Norton program from 2009 running on the system, which accounts for at least a few of your crashes. How did you remove Norton to install avast!?

Did you use the Norton removal tool?

Norton Removal Tool

Software Concerns:

You have Windows repair software from tweaking.com which I would strongly advise against running or even installing on your system. You also have a program called Registry Clean Expert installed. Registry cleaning is not recommended and often damages Windows beyond repair over time, which can result in the need for a clean install of Windows to get it working right again.

Backup and Clean Install Windows 7 or Windows Vista

The Assumptions You Make About Your Slow PC (and Why They're Probably Wrong)

You have DriverMax installed; I do not recommend 3rd party driver updating utilities. Drivers should be updated from the manufacturer for devices that were bought separate from your motherboard, or from the motherboard support site. Using 3rd party driver update utilities can lead to installing buggy drivers or drivers that do not match your specific hardware.

Device Concerns:

Code:

USB Mass Storage Device	USB\VID_03F0&PID_C602&MI_02\6&168709F2&1&0002	This device cannot start.

Have you taken any measures to get the above device to start?

What USB external hard drives or flash drives are you using on the system?

General USB Troubleshooting

Outdated and Problematic Drivers:

You should update/replace/remove the following drivers. Any drivers that are known to cause BSODs, please remove the software or remove the drivers and then remove the device; steps to do so are given after the list of outdated drivers.

Afc.sys Tue Jul 11 23:48:20 2006 (44B48D24)
Arcsoft(R) ASPI Shell (CD/DVD program)
http://www.carrona.org/drivers/driver.php?id=Afc.sys

lv302a64.sys Sat Jul 26 09:06:31 2008 (488B3D77)
Logitech Camera driver
http://www.carrona.org/drivers/driver.php?id=lv302a64.sys

LVUSBS64.sys Sat Jul 26 09:06:36 2008 (488B3D7C)
Logitech Camera driver
http://www.carrona.org/drivers/driver.php?id=LVUSBS64.sys

lvrs64.sys Sat Jul 26 09:09:02 2008 (488B3E0E)
Logitech Camera driver
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys

LV302V64.SYS Sat Jul 26 09:09:08 2008 (488B3E14)
Logitech Camera driver
http://www.carrona.org/drivers/driver.php?id=LV302V64.SYS

VSTBS26.SYS Wed Oct 15 18:54:06 2008 (48F690AE)
Conexant HSF_HWB2 WDM driver
http://www.carrona.org/drivers/driver.php?id=VSTBS26.SYS

gdrv.sys Thu Mar 12 21:22:29 2009 (49B9D175)
Gigabyte Easy Saver - mobo power utility driver
http://www.carrona.org/drivers/driver.php?id=gdrv.sys

teefer2.sys Wed May 13 13:25:52 2009 (4A0B1EC0)
Symantec Endpoint Protection 11 firewall
http://www.carrona.org/drivers/driver.php?id=teefer2.sys

SYMEVENT64x86.SYS Wed Jun 24 14:19:12 2009 (4A428A40)
Norton Internet Security
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS

jraid.sys Fri Jul 17 09:31:50 2009 (4A609966)
JMicron RAID Driver
http://www.carrona.org/drivers/driver.php?id=jraid.sys

RtNdPt60.sys Sun Jul 19 20:27:32 2009 (4A63D614)
Realtek NDIS User mode I/O Driver - Ethernet
http://www.carrona.org/drivers/driver.php?id=RtNdPt60.sys

To update drivers, make sure to download the drivers from the manufacturer and not using 3rd party programs. Your drivers should be found from your motherboard support site (ASUS, Gigabyte, MSI, etc.) or your vendor support site (Dell, HP, Toshiba, Sony, etc.) first. If you have devices you bought yourself, the drivers for those devices need to be downloaded from the manufacturer support site for those devices. If you need help, let us know.

To remove drivers, do so by uninstalling the device or software associated with the driver. Devices can be uninstalled through device manager, and then the device itself should be physically removed from the system if possible.

Uninstall or change a program

Open Device Manager

3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

Code:

**************************Sun Jan 20 11:46:50.004 2013 (UTC - 7:00)**************************
Afc.sys                     Tue Jul 11 23:48:20 2006 (44B48D24)
lv302a64.sys                Sat Jul 26 09:06:31 2008 (488B3D77)
LVUSBS64.sys                Sat Jul 26 09:06:36 2008 (488B3D7C)
lvrs64.sys                  Sat Jul 26 09:09:02 2008 (488B3E0E)
LV302V64.SYS                Sat Jul 26 09:09:08 2008 (488B3E14)
VSTCNXT6.SYS                Wed Oct 15 18:52:22 2008 (48F69046)
VSTBS26.SYS                 Wed Oct 15 18:54:06 2008 (48F690AE)
VSTDPV6.SYS                 Wed Oct 15 18:57:45 2008 (48F69189)
teefer2.sys                 Wed May 13 13:25:52 2009 (4A0B1EC0)
SYMEVENT64x86.SYS           Wed Jun 24 14:19:12 2009 (4A428A40)
intelppm.sys                Mon Jul 13 17:19:25 2009 (4A5BC0FD)
intelide.sys                Mon Jul 13 17:19:48 2009 (4A5BC114)
jraid.sys                   Fri Jul 17 09:31:50 2009 (4A609966)
SRTSP64.SYS                 Mon Aug 10 21:30:48 2009 (4A80E5E8)
SRTSPX64.SYS                Mon Aug 10 21:31:44 2009 (4A80E620)
HECIx64.sys                 Thu Sep 17 13:54:16 2009 (4AB293E8)
wpsdrvnt.sys                Mon Nov  9 19:50:09 2009 (4AF8D4E1)
SASDIFSV64.SYS              Mon Feb  8 17:11:52 2010 (4B70A848)
SASKUTIL64.SYS              Tue Feb  9 15:27:34 2010 (4B71E156)
amdxata.sys                 Fri Mar 19 10:18:18 2010 (4BA3A3CA)
Rt64win7.sys                Wed Jun 23 03:10:45 2010 (4C21CF95)
MxEFUF64.sys                Thu Oct 20 10:24:05 2011 (4EA04B25)
LPCFilter.sys               Thu Dec 22 18:55:51 2011 (4EF3DFA7)
SCDEmu.SYS                  Wed Apr 18 21:53:28 2012 (4F8F8C38)
RTKVHD64.sys                Tue Apr 24 05:42:07 2012 (4F96918F)
GEARAspiWDM.sys             Thu May  3 13:56:17 2012 (4FA2E2E1)
atikmpag.sys                Tue Jul  3 23:10:55 2012 (4FF3D05F)
atikmdag.sys                Tue Jul  3 23:16:13 2012 (4FF3D19D)
AtihdW76.sys                Fri Jul 27 20:11:59 2012 (50134A6F)
EraserUtilRebootDrv.sys     Tue Jul 31 17:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 17:36:51 2012 (50186C13)
Smb_driver_Intel.sys        Wed Oct 17 22:57:56 2012 (507F8C54)
EX64.SYS                    Thu Dec 20 02:22:39 2012 (50D2D8DF)
ENG64.SYS                   Thu Dec 20 02:24:21 2012 (50D2D945)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 19 22:32:09.673 2013 (UTC - 7:00)**************************
gdrv.sys                    Thu Mar 12 21:22:29 2009 (49B9D175)
RtNdPt60.sys                Sun Jul 19 20:27:32 2009 (4A63D614)
SRTSPL64.SYS                Mon Aug 10 21:29:14 2009 (4A80E58A)
Rt64win7.sys                Thu Apr 21 12:15:33 2011 (4DB07445)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan 10 13:14:52.452 2013 (UTC - 7:00)**************************
EX64.SYS                    Wed Sep  5 16:31:45 2012 (5047D2D1)
ENG64.SYS                   Wed Sep  5 16:33:39 2012 (5047D343)

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

Code:

**************************Sun Jan 20 11:46:50.004 2013 (UTC - 7:00)**************************
Loading Dump File [E:\BSODDmpFiles\Topogijo\Windows7_Vista_jcgriff2\012013-83054-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:00:56.331
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :win32k.sys ( win32k+aa0f2 )
BugCheck 50, {ffffffffffffffd0, 1, fffff80003e8a12c, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments: 
Arg1: ffffffffffffffd0, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff80003e8a12c, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: winlogon.exe
FAILURE_BUCKET_ID: X64_0x50_win32k+aa0f2
CPUID:        "Intel(R) Core(TM) i3 CPU         530  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: 3300
 
Processor may be overclocked!
Expected Frequency:   2930
Actual Frequency:     3300
Overclock Ratio:      1.12628
 
  BIOS Version                  F1
  BIOS Release Date             12/03/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H55M-S2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 19 22:32:09.673 2013 (UTC - 7:00)**************************
Loading Dump File [E:\BSODDmpFiles\Topogijo\Windows7_Vista_jcgriff2\011913-29655-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:01:16.625
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by :SRTSPL64.SYS ( SRTSPL64+27d83 )
BugCheck 50, {fffff8000462c07c, 0, fffff8800999ed83, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments: 
Arg1: fffff8000462c07c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800999ed83, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x50_SRTSPL64+27d83
CPUID:        "Intel(R) Core(TM) i3 CPU         530  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: 3300
 
Processor may be overclocked!
Expected Frequency:   2930
Actual Frequency:     3300
Overclock Ratio:      1.12628
 
  BIOS Version                  F1
  BIOS Release Date             12/03/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H55M-S2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 19 22:30:08.441 2013 (UTC - 7:00)**************************
Loading Dump File [E:\BSODDmpFiles\Topogijo\Windows7_Vista_jcgriff2\011913-26941-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:01:15.393
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by :SRTSPL64.SYS ( SRTSPL64+27d83 )
BugCheck 50, {fffff80004625080, 0, fffff880096a0d83, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments: 
Arg1: fffff80004625080, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff880096a0d83, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x50_SRTSPL64+27d83
CPUID:        "Intel(R) Core(TM) i3 CPU         530  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: 3300
 
Processor may be overclocked!
Expected Frequency:   2930
Actual Frequency:     3300
Overclock Ratio:      1.12628
 
  BIOS Version                  F1
  BIOS Release Date             12/03/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H55M-S2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 19 22:28:19.088 2013 (UTC - 7:00)**************************
Loading Dump File [E:\BSODDmpFiles\Topogijo\Windows7_Vista_jcgriff2\011913-26785-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:03:20.040
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by :SRTSPL64.SYS ( SRTSPL64+27d83 )
BugCheck 50, {fffff8000462d080, 0, fffff88009427d83, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments: 
Arg1: fffff8000462d080, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88009427d83, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x50_SRTSPL64+27d83
CPUID:        "Intel(R) Core(TM) i3 CPU         530  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: 3300
 
Processor may be overclocked!
Expected Frequency:   2930
Actual Frequency:     3300
Overclock Ratio:      1.12628
 
  BIOS Version                  F1
  BIOS Release Date             12/03/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H55M-S2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan 17 12:09:46.664 2013 (UTC - 7:00)**************************
Loading Dump File [E:\BSODDmpFiles\Topogijo\Windows7_Vista_jcgriff2\011713-66487-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:01:03.991
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :win32k.sys ( win32k+aa0f2 )
BugCheck 50, {ffffffffffffffd0, 1, fffff80003e9012c, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments: 
Arg1: ffffffffffffffd0, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff80003e9012c, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: winlogon.exe
FAILURE_BUCKET_ID: X64_0x50_win32k+aa0f2
CPUID:        "Intel(R) Core(TM) i3 CPU         530  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: 3300
 
Processor may be overclocked!
Expected Frequency:   2930
Actual Frequency:     3300
Overclock Ratio:      1.12628
 
  BIOS Version                  F1
  BIOS Release Date             12/03/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H55M-S2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan 10 13:14:52.452 2013 (UTC - 7:00)**************************
Loading Dump File [E:\BSODDmpFiles\Topogijo\Windows7_Vista_jcgriff2\011013-99357-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:01:28.779
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :win32k.sys ( win32k+aa0f2 )
BugCheck 50, {ffffffffffffffd0, 1, fffff80003ed212c, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments: 
Arg1: ffffffffffffffd0, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff80003ed212c, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: winlogon.exe
FAILURE_BUCKET_ID: X64_0x50_win32k+aa0f2
CPUID:        "Intel(R) Core(TM) i3 CPU         530  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: 3300
 
Processor may be overclocked!
Expected Frequency:   2930
Actual Frequency:     3300
Overclock Ratio:      1.12628
 
  BIOS Version                  F1
  BIOS Release Date             12/03/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H55M-S2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Topogijo · Jan 24, 2013

Hi thank you for your help, I used nortons cleanwipe in safe mode because it was the only way I was able to remove it. After using your recommendations I still cannot install nortons it seems that I can only install avast so I am still having issues. I repaired the usb mass storage device, updated Arcsoft,conexant,Realtek drivers. I uninstalled Symantec,Logitech web cam. I am not sure about Gigabyte Easy saver as it wants me to update my bios and I was sure it was a good idea with the trouble I am having. as for JRaid.sys i didn't know which driver to update there was 4 folders, 1394,card reader,ethernet,sata control. Is there anything else you want me to do or any further scans you would like.

writhziden · Jan 24, 2013

Did problems begin before or after you installed your optimization / registry cleaning software?

If they began after, can you find a restore point to restore to that was prior to you using that software?

Use System Restore to Restore to an Earlier System State (Windows 7 / Vista)

I do not see too many drivers available for your motherboard that support Windows 7. I would recommend removing the Gigabyte Easy Saver software from the system (after doing the system restore mentioned above if you are able to).

Uninstall or change a program

Also (again after the system restore), here is a link to updates for your JMICRON device.

ftp://driver.jmicron.com.tw/SATA_Controller/Windows/JMB36X_WinDrv_R1.17.65_WHQL.zip

The rest of the drivers are not imperative to update. Norton, Gigabyte Easy Saver, and the JMICRON drivers are my three primary concerns on your system.

Topogijo · Jan 26, 2013

Hi again I have removed Nortons and updated JMIcron drivers but as for system restore they do not go back far enough to restore pryer to install of that software. Is there a scan I can do to see if my pc is clean and up to date now.???

writhziden · Jan 26, 2013

If you run the collection tool, you can check whether programs are removed by opening the msinfo32.nfo file, and you can search the %sys_list.txt file for the drivers you have updated to see if they have newer dates.

If you have trouble, please upload the reports here and we will check for you.

https://www.sysnative.com/forums/bs...g-instructions-windows-8-7-windows-vista.html

Topogijo · Jan 26, 2013

I am not sure what you mean when you say to run the collection tool???

writhziden · Jan 26, 2013

The link to the collection tool was given in my previous post. I am also including it below for convenience. See 1.B. in the following link. jcgriff2 BSOD File Collection app

https://www.sysnative.com/forums/bs...g-instructions-windows-8-7-windows-vista.html

Topogijo · Jan 27, 2013

Here are the new scans

writhziden · Jan 27, 2013

Norton has been completely removed. Nice work! :-}

I still see the Registry Clean Expert and tweaking.com software installed. I would feel better if they were removed.

Uninstall or change a program

The JRAID version is 1.17.49.4 and does not appear to be updated. Check the modification date of jraid.sys by browsing your computer to C:\Windows\System32\Drivers\jraid.sys and let us know what date is shown for Date Modified.

Topogijo · Jan 27, 2013

I am sorry I did uninstall both programs through the software uninstaller but for some reason they both show up in add remove programs when I got to remove the them Registry clean expert says it does not exist the other Tweak .com says invalid uninstall control file. it say 08/29/2009 I will try to update again.

Topogijo · Jan 27, 2013

I tried to run the update for JRAID through the link you sent and it doesn't appear to want to update. The installer window flashes up but then nothing happens???

writhziden · Jan 28, 2013

For the registry cleaners, any cleaning you have done using them probably corrupted their installations making it difficult to remove them. We may be getting close to the need for a clean install of Windows to fix the problems at hand.

Did you run the JRAID installer program with elevated privileges?

Right click the JMicron Setup.exe file.
Click Run as administrator

Topogijo · Jan 29, 2013

Well I am hoping not to have to do a clean install. yes i did try to update driver in administrator mode sti8ll nothing so I tried R1.17.63.01 and I get a pop up box stating no JMicron JMB36x scsi adapter found.

jcgriff2 · Jan 29, 2013

Is it showing up in Device Manager with red/yellow flag?

Topogijo · Jan 31, 2013

no nothing like that what I do have is a yellow caution sign under PORTABLE DEVICES
[h=1]WPD FileSystem Volume Driver[/h]and under the properties tab I get this message

(Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

writhziden · Jan 31, 2013

It really sounds like your registry has been damaged beyond repair from the software you were using to "clean" it. I still strongly advise a clean install. If you are still reluctant, you could try an in-place upgrade install (repair install) of Windows. The in-place upgrade will keep your programs and user files intact and just replace Windows components.

If your programs were also damaged within the registry, though, an upgrade install will still require those programs to be re-installed. The upgrade install is not guaranteed to fix all registry related problems, whereas the clean install would be.

In-Place Upgrade Install (Repair Install) Windows 7 or Windows Vista

BOSD after installing Adobe Reader update corrupting win files ???

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