Black screen of death?

r4kolb · Mar 12, 2014

ok all is uninstalled. There are still a few ASUS programs left.

AUSU AI Recovery
ASUS Live Update
ASUS Power4Gear Hybrid
ASUS Virtual Camera
ASUS ExpressGate Cloud
Wireless Console 3
WinFlash
Should I uninstall them also? Randy

r4kolb · Mar 13, 2014

HELP!!!!! System was messed up big time since I uninstalled the ASUS you requested. Black Screen took me 3 attempts now to get to windows? Had to hard boot 3x. Never had to do that before. Used to always fire up after first hard boot. What to do?????????? Randy

TomasD · Mar 13, 2014

r4kolb said:
HELP!!!!! System was messed up big time since I uninstalled the ASUS you requested. Black Screen took me 3 attempts now to get to windows? Had to hard boot 3x. Never had to do that before. Used to always fire up after first hard boot. What to do?????????? Randy

Could you please upload C:\Windows\ntbtlog.txt file and Autoruns log here?

r4kolb · Mar 13, 2014

TomasD said:
r4kolb said:

HELP!!!!! System was messed up big time since I uninstalled the ASUS you requested. Black Screen took me 3 attempts now to get to windows? Had to hard boot 3x. Never had to do that before. Used to always fire up after first hard boot. What to do?????????? Randy

Click to expand...

Could you please upload C:\Windows\ntbtlog.txt file and Autoruns log here?

Here it is. I have a lot of sermons and pre sermons on here that if I were not able to get onto I would be bumming. I think just to be safe I will back then all up before I shutdown again. Sorry you probably didn't need to know that but now you know why this is so important to me.

TomasD · Mar 13, 2014

Thanks.

It's strange, because the Boot Log shows only two boot attempts today:

3 13 2014 05:32:34.610 (seems to be the failing one)
3 13 2014 05:50:02.610 (seems to be a fine one)

I think the removal of ASUS driver was just a coincidence - the driver is gone, but the issues still persist. If you want, you can reinstall it back.

If it really took you three times to boot the computer (event the Boot Log says there were only two boots), it even more points to a hardware problem, because everything froze even before Windows could start with the logging.

r4kolb · Mar 13, 2014

So what is your suggestion. Get a new vid card?

TomasD · Mar 13, 2014

r4kolb said:
So what is your suggestion. Get a new vid card?

Get the computer to a tech service to check (and replace, if needed) the GPU.

Maybe someone else on the forum has any other ideas, but after upgrading video drivers and removing a suspected driver, I'm pretty much sure it's not a software problem we can solve.

Tekno Venus · Mar 13, 2014

Been following this, but not had chance to help. Thanks for all your work here Tomas!

I agree, this is still looking like a hardware issue, as I said before. I have also asked other staff members and they agree.

You will not be able to replace the graphics card yourself since this is a laptop. You will have to go to a PC repair shop or send it to ASUS themselves.

Stephen

jcgriff2 · Mar 15, 2014

r4kolb said:
Did what you requested. Will see what happens. Scan w Malewarebytes came up clean. When I ran the autoruns.exe it came up w some things highlighted in yellow that look suspicious. Can you look at them and see if you know what they are:

cpuz134 File not found: C:\Users\Randy\AppData\Local\Temp\cpuz134\cpuz134_x64.sys

cwkrrtoo File not found: C:\Windows\system32\drivers\cwkrrtoo.sys

dvfyfbnc File not found: C:\Windows\system32\drivers\dvfyfbnc.sys

jxomygok File not found: C:\Windows\system32\drivers\jxomygok.sys

If I were to disable them would that crash my system? Randy

Just to note: the one boot log I looked at showed the above files in syswow64 -

Code:

Did not load driver \??\C:\Windows\SysWow64\drivers\cwkrrtoo.sys
Did not load driver \??\C:\Windows\SysWow64\drivers\dvfyfbnc.sys
Did not load driver \??\C:\Windows\SysWow64\drivers\jxomygok.sys

Please check if they exist.

You can bring up Admin CMD prompt and paste -

Code:

dir %windir%\syswow64\drivers\*.sys >c:\0 & start notepad c:\0

A Notepad will open.

Please keep with the others here.

I was more curious about this than anything else.

Thanks,

John

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Black screen of death?

r4kolb

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TomasD

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TomasD

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r4kolb

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jcgriff2

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Black screen of death?

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Well-known member

Sysnative Staff, BSOD Kernel Dump Senior Analyst

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Sysnative Staff, BSOD Kernel Dump Senior Analyst

Well-known member

Sysnative Staff, BSOD Kernel Dump Senior Analyst

Senior Administrator, Developer

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)