System Info:
My system crashed when booting after restarting the system through Start Menu -> Shut Down (>) -> Restart
The blue screen was a 0xA IRQL_NOT_LESS_OR_EQUAL crash. I suspect Norton Internet Security 2012 since I have not had any crashes in 7 months while running Microsoft Security Essentials (MSE). I would still appreciate confirmation since I have had some other performance issues with the laptop over the past few months and am concerned the crash may be hardware related.
Performance issues:
Things I have tried:
I am good at helping people with multiple minidumps by spotting patterns, or I can provide good help if the problem is clear in a .dmp. I have no experience delving deep into a MEMORY.DMP file with all the information it can provide. I look at this as an opportunity for me to learn something new for analyzing .dmps so I can be a great help to other users. Perhaps this thread will also allow others to learn more advanced methods for debugging a crash.
Attached are my files for getting help with the problem. I also have the full MEMORY.DMP uploaded to my SkyDrive: https://skydrive.live.com/redir?resid=50663CB9E4C8946B!213
Read More:
My system crashed when booting after restarting the system through Start Menu -> Shut Down (>) -> Restart
The blue screen was a 0xA IRQL_NOT_LESS_OR_EQUAL crash. I suspect Norton Internet Security 2012 since I have not had any crashes in 7 months while running Microsoft Security Essentials (MSE). I would still appreciate confirmation since I have had some other performance issues with the laptop over the past few months and am concerned the crash may be hardware related.
Performance issues:
- Occasional hangs where the system does not respond to a mouse action for 3-4 seconds. This is especially true the first time I carry out an action. For example, if I open a directory for the first time, it takes a few seconds to load the list of files or subdirectories within that directory. Opening that directory again later during that same login / system uptime yields instant loading of the list.
- Once or twice a week: my mouse will also hang and will not move for a second or two.
- Internet Explorer runs sluggishly in both x86 and x64 versions.
- Sometimes, what I type in a username field will take a few seconds to catch up to my fingers. I type fast, but not that fast.
- Pages sometimes take a while to load.
- Clicking a link takes a couple seconds for the sound to register that I had clicked it.
- I contacted Sony, and the representative reset all IE9 settings and then claimed he/she fixed the whole system. I still have the same problems, and the blue screen resulted shortly after the "help" fixing my system. Considering I had not changed any IE9 settings prior to getting help, I doubt the reset did anything.
- When I contacted Sony, I showed the representative that my internet speed is 16 MBPS (it's faster via ethernet, but I use an old wireless router) and internet speed is plenty fast that it should not affect IE9 this way. I especially doubt the sounds for clicking on a link should be delayed internet or not.
Things I have tried:
- Fresh install with this method: Clean Re-Install Windows 7.
- Factory recovery image restore.
- Removed my 8 GB of RAM that I used to upgrade the system and am now running with the original 4 GB Module.
I am good at helping people with multiple minidumps by spotting patterns, or I can provide good help if the problem is clear in a .dmp. I have no experience delving deep into a MEMORY.DMP file with all the information it can provide. I look at this as an opportunity for me to learn something new for analyzing .dmps so I can be a great help to other users. Perhaps this thread will also allow others to learn more advanced methods for debugging a crash.
Attached are my files for getting help with the problem. I also have the full MEMORY.DMP uploaded to my SkyDrive: https://skydrive.live.com/redir?resid=50663CB9E4C8946B!213
