1. #1

    R Kill Terminated two processes

    Hi I have just run R Kill and it completed with no issues found. Except it terminated two processes C:\Windows\SysWOW64\HsMgr.exe (PID: 3108) [WD-HEUR]
    * C:\Windows\system\HsMgr64.exe (PID: 3132) [WD-HEUR]

    Should I delete them? and if so why?


    Thanks

    Neil


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  2. #2
    Corrine's Avatar
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    Re: R Kill Terminated two processes

    Hi, Neil.

    Why did you run RKill? The purpose of RKill is to kill processes that are preventing you from running anti-malware software, such as Malwarebytes Anti-Malware.

    Let's start with checking the exe. Please go to Jotti: Jotti's malware scan
    Upload the filepath shown below into the "File to upload & scan" box at the upper left:

    C:\Windows\system\HsMgr64.exe

    Please upload the same file at VirusTotal: http://www.virustotal.com/
    In the "Upload a file", browse to the file path above and upload the file.

    Please provide the results from both Jotti and VirusTotal in your reply.


    Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

    Remember - A day without laughter is a day wasted.
    May the wind sing to you and the sun rise in your heart.

  3. #3

    Re: R Kill Terminated two processes

    Hi Corrine,

    I ran R Kill because I could not run malwarebytes or access some UK websites, due to my experience with a scammer on Friday I assumed it was residual problems. Since posting Ive learnt my ISP BT had a problem this morning affecting all the UK but has now been corrected. So my issue has been resolved.

    Thanks for your prompt reply
    Neil

  4. #4
    Corrine's Avatar
    Join Date
    Feb 2012
    Location
    Upstate, NY
    Posts
    8,772

    Re: R Kill Terminated two processes

    Happy to know the issue wasn't related to the scammer phone call or malware. Thanks for letting me know, Neil.


    Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

    Remember - A day without laughter is a day wasted.
    May the wind sing to you and the sun rise in your heart.

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