pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 12, 2014 #21 sure... this is the new CPU.etl file https://onedrive.live.com/redir?resid=E7B22132F1E657A1!134 ps - i removed the old one.
sure... this is the new CPU.etl file https://onedrive.live.com/redir?resid=E7B22132F1E657A1!134 ps - i removed the old one.
TomasD Sysnative Staff, BSOD Kernel Dump Senior Analyst Staff member Joined May 7, 2013 Posts 461 Location Kaunas, Lithuania Jun 12, 2014 #22 pocttopus said: sure... this is the new CPU.etl file https://onedrive.live.com/redir?resid=E7B22132F1E657A1!134 ps - i removed the old one. Click to expand... Thanks, but the trace you provided is for 12 seconds only and it doesn't provide much useful information. Could you please run XPERF for 30-60 seconds and make sure you are listening for audio and experiencing issues at that time?
pocttopus said: sure... this is the new CPU.etl file https://onedrive.live.com/redir?resid=E7B22132F1E657A1!134 ps - i removed the old one. Click to expand... Thanks, but the trace you provided is for 12 seconds only and it doesn't provide much useful information. Could you please run XPERF for 30-60 seconds and make sure you are listening for audio and experiencing issues at that time?
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 12, 2014 #23 this one is heavy... with playing some audio and at the end goes around 80mb... https://onedrive.live.com/redir?resid=E7B22132F1E657A1!134 i want also to mention that i am having less issues after uninstalling the Intel Rapid Storage Technology driver... i don't know if this is a useful information... also there was a sequence of 1sec with distortion at the start of the test... and that's all. after that, the sound was fine for listening with no major issues. now i just want to know if there is some issue in the file!? :huh:
this one is heavy... with playing some audio and at the end goes around 80mb... https://onedrive.live.com/redir?resid=E7B22132F1E657A1!134 i want also to mention that i am having less issues after uninstalling the Intel Rapid Storage Technology driver... i don't know if this is a useful information... also there was a sequence of 1sec with distortion at the start of the test... and that's all. after that, the sound was fine for listening with no major issues. now i just want to know if there is some issue in the file!? :huh:
TomasD Sysnative Staff, BSOD Kernel Dump Senior Analyst Staff member Joined May 7, 2013 Posts 461 Location Kaunas, Lithuania Jun 12, 2014 #24 As per the information below, could you please try installing the latest Synaptics driver?
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 12, 2014 #25 TomasD said: As per the information below, could you please try installing the latest Synaptics driver? View attachment 8258 Click to expand... i lost couple of hours trying to install the driver you suggested (Synaptics 17.0.19) but unfortunately it didn't work out. I was reading a lot of forums and i found that a lot of users are having difficulties installing this version of driver. i can install only the driver which is from Dell and this is the version:
TomasD said: As per the information below, could you please try installing the latest Synaptics driver? View attachment 8258 Click to expand... i lost couple of hours trying to install the driver you suggested (Synaptics 17.0.19) but unfortunately it didn't work out. I was reading a lot of forums and i found that a lot of users are having difficulties installing this version of driver. i can install only the driver which is from Dell and this is the version:
TomasD Sysnative Staff, BSOD Kernel Dump Senior Analyst Staff member Joined May 7, 2013 Posts 461 Location Kaunas, Lithuania Jun 13, 2014 #26 pocttopus said: TomasD said: As per the information below, could you please try installing the latest Synaptics driver? View attachment 8258 Click to expand... i lost couple of hours trying to install the driver you suggested (Synaptics 17.0.19) but unfortunately it didn't work out. I was reading a lot of forums and i found that a lot of users are having difficulties installing this version of driver. i can install only the driver which is from Dell and this is the version: View attachment 8264 Click to expand... OK, thanks. I will look into the trace again later to see if there's anything else suspicious. Meanwhile, could your please make sure you have all the latest drivers for your laptop from here? In addition, if you try to disable your Synaptics device in Device Manager, does the issue persists?
pocttopus said: TomasD said: As per the information below, could you please try installing the latest Synaptics driver? View attachment 8258 Click to expand... i lost couple of hours trying to install the driver you suggested (Synaptics 17.0.19) but unfortunately it didn't work out. I was reading a lot of forums and i found that a lot of users are having difficulties installing this version of driver. i can install only the driver which is from Dell and this is the version: View attachment 8264 Click to expand... OK, thanks. I will look into the trace again later to see if there's anything else suspicious. Meanwhile, could your please make sure you have all the latest drivers for your laptop from here? In addition, if you try to disable your Synaptics device in Device Manager, does the issue persists?
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 13, 2014 #27 TomasD said: OK, thanks. I will look into the trace again later to see if there's anything else suspicious. Meanwhile, could your please make sure you have all the latest drivers for your laptop from here? In addition, if you try to disable your Synaptics device in Device Manager, does the issue persists? Click to expand... i had some difficulties while uninstalling the Synaptics driver... after that everything is the same with the sound. and i am having/using all the drivers installed from the Dell site... using my service tag number in the web form which you linked above.
TomasD said: OK, thanks. I will look into the trace again later to see if there's anything else suspicious. Meanwhile, could your please make sure you have all the latest drivers for your laptop from here? In addition, if you try to disable your Synaptics device in Device Manager, does the issue persists? Click to expand... i had some difficulties while uninstalling the Synaptics driver... after that everything is the same with the sound. and i am having/using all the drivers installed from the Dell site... using my service tag number in the web form which you linked above.
TomasD Sysnative Staff, BSOD Kernel Dump Senior Analyst Staff member Joined May 7, 2013 Posts 461 Location Kaunas, Lithuania Jun 14, 2014 #28 pocttopus said: TomasD said: OK, thanks. I will look into the trace again later to see if there's anything else suspicious. Meanwhile, could your please make sure you have all the latest drivers for your laptop from here? In addition, if you try to disable your Synaptics device in Device Manager, does the issue persists? Click to expand... i had some difficulties while uninstalling the Synaptics driver... after that everything is the same with the sound. and i am having/using all the drivers installed from the Dell site... using my service tag number in the web form which you linked above. Click to expand... Do you think you could get one more XPERF trace (please make sure you're playing audio and experiencing glitches at that time)?
pocttopus said: TomasD said: OK, thanks. I will look into the trace again later to see if there's anything else suspicious. Meanwhile, could your please make sure you have all the latest drivers for your laptop from here? In addition, if you try to disable your Synaptics device in Device Manager, does the issue persists? Click to expand... i had some difficulties while uninstalling the Synaptics driver... after that everything is the same with the sound. and i am having/using all the drivers installed from the Dell site... using my service tag number in the web form which you linked above. Click to expand... Do you think you could get one more XPERF trace (please make sure you're playing audio and experiencing glitches at that time)?
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 14, 2014 #29 yeah... sure, no problem. i will make another one in just one minute.
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 14, 2014 #30 TomasD said: Do you think you could get one more XPERF trace (please make sure you're playing audio and experiencing glitches at that time)? Click to expand... here is another XPERF trace. https://onedrive.live.com/redir?resid=E7B22132F1E657A1!212&authkey=!AF_eQ_HKW_VM6Ow&ithint=file,.etl now I was using [foobar2000] player instead of winamp... i don't know is this some kind of useful information and probably that is visible in the trace. while listening i did not hear some distortion like earlier... even on the start of the trace.
TomasD said: Do you think you could get one more XPERF trace (please make sure you're playing audio and experiencing glitches at that time)? Click to expand... here is another XPERF trace. https://onedrive.live.com/redir?resid=E7B22132F1E657A1!212&authkey=!AF_eQ_HKW_VM6Ow&ithint=file,.etl now I was using [foobar2000] player instead of winamp... i don't know is this some kind of useful information and probably that is visible in the trace. while listening i did not hear some distortion like earlier... even on the start of the trace.
TomasD Sysnative Staff, BSOD Kernel Dump Senior Analyst Staff member Joined May 7, 2013 Posts 461 Location Kaunas, Lithuania Jun 15, 2014 #31 pocttopus said: TomasD said: Do you think you could get one more XPERF trace (please make sure you're playing audio and experiencing glitches at that time)? Click to expand... here is another XPERF trace. https://onedrive.live.com/redir?resid=E7B22132F1E657A1!212&authkey=!AF_eQ_HKW_VM6Ow&ithint=file,.etl now I was using [foobar2000] player instead of winamp... i don't know is this some kind of useful information and probably that is visible in the trace. while listening i did not hear some distortion like earlier... even on the start of the trace. Click to expand... If you haven't heard any distortions, the trace won't help us much, as it means there are no issues.
pocttopus said: TomasD said: Do you think you could get one more XPERF trace (please make sure you're playing audio and experiencing glitches at that time)? Click to expand... here is another XPERF trace. https://onedrive.live.com/redir?resid=E7B22132F1E657A1!212&authkey=!AF_eQ_HKW_VM6Ow&ithint=file,.etl now I was using [foobar2000] player instead of winamp... i don't know is this some kind of useful information and probably that is visible in the trace. while listening i did not hear some distortion like earlier... even on the start of the trace. Click to expand... If you haven't heard any distortions, the trace won't help us much, as it means there are no issues.
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 15, 2014 #32 agreed @ThomasD... but what seems to be the problem!? now i am running my OS only with Windows Defender + Malwarebytes as i removed Avast earlier as you suggest... i just want to install some antivirus just in case to be safe. if Avast was a problem for distortion, now i have to replace with some other antivirus and the big question is what to choose!?
agreed @ThomasD... but what seems to be the problem!? now i am running my OS only with Windows Defender + Malwarebytes as i removed Avast earlier as you suggest... i just want to install some antivirus just in case to be safe. if Avast was a problem for distortion, now i have to replace with some other antivirus and the big question is what to choose!?
TomasD Sysnative Staff, BSOD Kernel Dump Senior Analyst Staff member Joined May 7, 2013 Posts 461 Location Kaunas, Lithuania Jun 15, 2014 #33 pocttopus said: agreed @ThomasD... but what seems to be the problem!? Click to expand... As I said in some other topic, it doesn't really matters what LatencyMon shows - if you do NOT experience any audio glitches, lag, crashes, it means we are good. pocttopus said: now i am running my OS only with Windows Defender + Malwarebytes as i removed Avast earlier as you suggest... i just want to install some antivirus just in case to be safe. if Avast was a problem for distortion, now i have to replace with some other antivirus and the big question is what to choose!? Click to expand... Having Windows Defender running in the background and having Malwarebytes installed manual for time-to-time scans, should be just fine.
pocttopus said: agreed @ThomasD... but what seems to be the problem!? Click to expand... As I said in some other topic, it doesn't really matters what LatencyMon shows - if you do NOT experience any audio glitches, lag, crashes, it means we are good. pocttopus said: now i am running my OS only with Windows Defender + Malwarebytes as i removed Avast earlier as you suggest... i just want to install some antivirus just in case to be safe. if Avast was a problem for distortion, now i have to replace with some other antivirus and the big question is what to choose!? Click to expand... Having Windows Defender running in the background and having Malwarebytes installed manual for time-to-time scans, should be just fine.
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 16, 2014 #34 @ThomasD thank you for your attention and considering my situation all the time through this thread... I will continue using Microsoft Defender + Malwarebytes and I hope that will be enough safety for my laptop. ps - still there is no big issues while listening some audio... cheers,
@ThomasD thank you for your attention and considering my situation all the time through this thread... I will continue using Microsoft Defender + Malwarebytes and I hope that will be enough safety for my laptop. ps - still there is no big issues while listening some audio... cheers,