pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 10, 2014 #1 Hello folks, Since i am having the same issue but Intel Rapid Technology driver does not solved the situation, here is my cpu.etf file for considering my situation. https://onedrive.live.com/redir?resid=E7B22132F1E657A1!209 Thanks for considering my problem...
Hello folks, Since i am having the same issue but Intel Rapid Technology driver does not solved the situation, here is my cpu.etf file for considering my situation. https://onedrive.live.com/redir?resid=E7B22132F1E657A1!209 Thanks for considering my problem...
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 10, 2014 #2 Re: Windows 8.1 Sound "crackling" maybe high DPC latency
P Patrick Sysnative Staff Joined Jun 7, 2012 Posts 4,618 Jun 10, 2014 #3 Hi, I've moved your posts to a new thread so yours doesn't get confused with the other. Regards, Patrick
Hi, I've moved your posts to a new thread so yours doesn't get confused with the other. Regards, Patrick
jcgriff2 Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.) Staff member Joined Feb 19, 2012 Posts 21,541 Location New Jersey Shore Jun 11, 2014 #4 Is your BIOS updated?
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 11, 2014 #5 jcgriff2 said: Is your BIOS updated? Click to expand... This is a brand new laptop Dell Inspiron 3721. I am using this laptop only 5-6 months.
jcgriff2 said: Is your BIOS updated? Click to expand... This is a brand new laptop Dell Inspiron 3721. I am using this laptop only 5-6 months.
James M. Fisher Well-known member Joined Jun 8, 2014 Posts 272 Location New Brunswick, Canada Jun 11, 2014 #6 I had a Dell Inspiron a few years back that had the same problem. I think some Dell updates eventually fixed the problem, but I really cannot recall. Have you checked Device Manager to see if there are any yellow exclamation marks beside any hardware? Do you have all Dell updates up-to-date? I think it was another driver causing the speaker problem, such as a modem driver, etc.
I had a Dell Inspiron a few years back that had the same problem. I think some Dell updates eventually fixed the problem, but I really cannot recall. Have you checked Device Manager to see if there are any yellow exclamation marks beside any hardware? Do you have all Dell updates up-to-date? I think it was another driver causing the speaker problem, such as a modem driver, etc.
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 11, 2014 #7 James M. Fisher said: I had a Dell Inspiron a few years back that had the same problem. I think some Dell updates eventually fixed the problem, but I really cannot recall. Have you checked Device Manager to see if there are any yellow exclamation marks beside any hardware? Do you have all Dell updates up-to-date? I think it was another driver causing the speaker problem, such as a modem driver, etc. Click to expand... Yes... i have seen the Device manager... and also i tried to update the audio driver and network adapters/controllers... and still the same. here is a quick pic of view... I think that laptop user are having more often problems with Windows 8/8.1 rather than desktop users... it is just my opinion... :huh:
James M. Fisher said: I had a Dell Inspiron a few years back that had the same problem. I think some Dell updates eventually fixed the problem, but I really cannot recall. Have you checked Device Manager to see if there are any yellow exclamation marks beside any hardware? Do you have all Dell updates up-to-date? I think it was another driver causing the speaker problem, such as a modem driver, etc. Click to expand... Yes... i have seen the Device manager... and also i tried to update the audio driver and network adapters/controllers... and still the same. here is a quick pic of view... I think that laptop user are having more often problems with Windows 8/8.1 rather than desktop users... it is just my opinion... :huh:
James M. Fisher Well-known member Joined Jun 8, 2014 Posts 272 Location New Brunswick, Canada Jun 11, 2014 #8 Would you have any external speakers you could hook up, just to rule out the built-in ones? also, do you have any third-party audio programs installed? Not audio players, but a program that would 'enhance' the speakers' sound, such as Dolby, etc.
Would you have any external speakers you could hook up, just to rule out the built-in ones? also, do you have any third-party audio programs installed? Not audio players, but a program that would 'enhance' the speakers' sound, such as Dolby, etc.
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 11, 2014 #9 James M. Fisher said: Would you have any external speakers you could hook up, just to rule out the built-in ones? also, do you have any third-party audio programs installed? Not audio players, but a program that would 'enhance' the speakers' sound, such as Dolby, etc. Click to expand... I did not try with external speakers, but with headphones the situations is the same. I only use Dell Audio software which comes with the updates I guess... :/ btw... Dell Audio software worked fine on Win7.
James M. Fisher said: Would you have any external speakers you could hook up, just to rule out the built-in ones? also, do you have any third-party audio programs installed? Not audio players, but a program that would 'enhance' the speakers' sound, such as Dolby, etc. Click to expand... I did not try with external speakers, but with headphones the situations is the same. I only use Dell Audio software which comes with the updates I guess... :/ btw... Dell Audio software worked fine on Win7.
James M. Fisher Well-known member Joined Jun 8, 2014 Posts 272 Location New Brunswick, Canada Jun 11, 2014 #10 Was this an upgrade from Windows 7 to Windows 8 then?
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 11, 2014 #11 No... it was a clean install of windows 8.1
James M. Fisher Well-known member Joined Jun 8, 2014 Posts 272 Location New Brunswick, Canada Jun 11, 2014 #12 pocttopus said: No... it was a clean install of windows 8.1 Click to expand... OK, that is good to know. So since the install of Windows 8, your sound has never worked correctly?
pocttopus said: No... it was a clean install of windows 8.1 Click to expand... OK, that is good to know. So since the install of Windows 8, your sound has never worked correctly?
James M. Fisher Well-known member Joined Jun 8, 2014 Posts 272 Location New Brunswick, Canada Jun 11, 2014 #14 Then the only conclusion I can come to is that either the sound card chip and/or the drivers are somehow incompatible with Windows 8.1. I would consult the Dell support forums for others possibly having similar issues. This is likely vendor hardware/driver specific and it seems you have tried everything you can at this point. Let us know if you find a solution, please. Sorry I could not be of more help. PS: just a last thought: did Windows Update offer any updates for your Dell sound device?
Then the only conclusion I can come to is that either the sound card chip and/or the drivers are somehow incompatible with Windows 8.1. I would consult the Dell support forums for others possibly having similar issues. This is likely vendor hardware/driver specific and it seems you have tried everything you can at this point. Let us know if you find a solution, please. Sorry I could not be of more help. PS: just a last thought: did Windows Update offer any updates for your Dell sound device?
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 11, 2014 #15 It's okay... thanks @James M. Fisher for reading me and considering my problem. I want to mention that I am having similar problem like in this thread... also I am waiting answer from @ThomasD which is able to read these .etl files and that's why i uploaded my file in the first post of this thread. https://www.sysnative.com/forums/wi...ackling-maybe-high-dpc-latency.html#post66348
It's okay... thanks @James M. Fisher for reading me and considering my problem. I want to mention that I am having similar problem like in this thread... also I am waiting answer from @ThomasD which is able to read these .etl files and that's why i uploaded my file in the first post of this thread. https://www.sysnative.com/forums/wi...ackling-maybe-high-dpc-latency.html#post66348
James M. Fisher Well-known member Joined Jun 8, 2014 Posts 272 Location New Brunswick, Canada Jun 11, 2014 #16 You're welcome....did you see this thread: https://www.sysnative.com/forums/wi...windows-sound-suddenly-crackle.html#post74510 Sometimes removing & reinstalling and rebooting will do the trick.
You're welcome....did you see this thread: https://www.sysnative.com/forums/wi...windows-sound-suddenly-crackle.html#post74510 Sometimes removing & reinstalling and rebooting will do the trick.
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 11, 2014 #17 Huh... i tried to reinstall almost all the drivers... even try to use Intel specific drivers instead of Windows drivers and nothing has changed. I will look the thread... thanks for linking it here...
Huh... i tried to reinstall almost all the drivers... even try to use Intel specific drivers instead of Windows drivers and nothing has changed. I will look the thread... thanks for linking it here...
TomasD Sysnative Staff, BSOD Kernel Dump Senior Analyst Staff member Joined May 7, 2013 Posts 461 Location Kaunas, Lithuania Jun 12, 2014 #18 pocttopus said: Huh... i tried to reinstall almost all the drivers... even try to use Intel specific drivers instead of Windows drivers and nothing has changed. I will look the thread... thanks for linking it here... Click to expand... Hi, sorry for the delay getting back to you. DPCs/ISRs seems quite normal on your system. Anyhow, I don't like a high IO activity, which seems to relate to aswSP.sys driver. Could you please try removing Avast from your computer completely and let us know if the issue persists? In case it does, please generate a new XPERF trace as well as do the following: Open an elevated Command Prompt by right-clicking on CMD.EXE shortcut in your start menu and selecting Run As Administrator from the context menu. Type the following commands: HTML: FLTMC filters > %USERPROFILE%\Desktop\FLTMC.txt FLTMC instances >> %USERPROFILE%\Desktop\FLTMC.txt Attach FLTMC.txt file from your desktop here Thank you.
pocttopus said: Huh... i tried to reinstall almost all the drivers... even try to use Intel specific drivers instead of Windows drivers and nothing has changed. I will look the thread... thanks for linking it here... Click to expand... Hi, sorry for the delay getting back to you. DPCs/ISRs seems quite normal on your system. Anyhow, I don't like a high IO activity, which seems to relate to aswSP.sys driver. Could you please try removing Avast from your computer completely and let us know if the issue persists? In case it does, please generate a new XPERF trace as well as do the following: Open an elevated Command Prompt by right-clicking on CMD.EXE shortcut in your start menu and selecting Run As Administrator from the context menu. Type the following commands: HTML: FLTMC filters > %USERPROFILE%\Desktop\FLTMC.txt FLTMC instances >> %USERPROFILE%\Desktop\FLTMC.txt Attach FLTMC.txt file from your desktop here Thank you.
pocttopus Well-known member Joined Jun 10, 2014 Posts 62 Location Naboo Jun 12, 2014 #19 @ThomasD it's okay... there is no problem for late response and thank you for considering my issue. ... and this is the attached View attachment FLTMC.txt file and the results are with uninstalled avast antivirus.
@ThomasD it's okay... there is no problem for late response and thank you for considering my issue. ... and this is the attached View attachment FLTMC.txt file and the results are with uninstalled avast antivirus.
TomasD Sysnative Staff, BSOD Kernel Dump Senior Analyst Staff member Joined May 7, 2013 Posts 461 Location Kaunas, Lithuania Jun 12, 2014 #20 pocttopus said: @ThomasD it's okay... there is no problem for late response and thank you for considering my issue. ... and this is the attached View attachment 8251 file and the results are with uninstalled avast antivirus. Click to expand... That was fast :smile6: Could you please provide a new XPERF trace as well?
pocttopus said: @ThomasD it's okay... there is no problem for late response and thank you for considering my issue. ... and this is the attached View attachment 8251 file and the results are with uninstalled avast antivirus. Click to expand... That was fast :smile6: Could you please provide a new XPERF trace as well?