1. #1

    BSOD three time a day HELP!

    I hope i attached the correct files.

    Thanks for any help
    Attached Thumbnails Attached Thumbnails BSOD three  time a day HELP!-untitled-png  
    Attached Files Attached Files


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  2. #2
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,326
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD three time a day HELP!

    Hi -

    The zip file contained 4 dump files, yet the Event Viewer logs show at least 13 BSODs going back to 28 April 2012. There are files missing from the jcgriff2 BSOD app output folder Windows7_Vista_jcgriff2 as well.

    One entry found in the Event Viewer, yet had no corresponding dump file, clearly names ESET as the probable cause -
    Code:
    Fault bucket X64_0x1E_c0000005_R_EpfwLWF+3ba0, type 0
    http://sysnative.com/drivers/driver.php?id=EpfwLWF.sys

    I am also experiencing difficulty with some of the output files (seem blank, even though size >0); not sure why. Did you by any chance terminate the jcgriff2 app prematurely?

    I'm seeing Unknown_module in the dumps, which is indicative of RAM failure or other underlying hardware failure affecting RAM.

    We should never see Unknown_Module as can be seen below (found in the dump files):
    Read More:


    First, let's concentrate on driver issues.

    Code:
    eamonm.sys       Tue Aug 02 05:33:29 2011 (4E37C469) - ESET
    ehdrv.sys        Tue Jun 28 03:34:38 2011 (4E09840E) - ESET
    epfw.sys         Tue Jun 28 03:30:10 2011 (4E098302) - ESET
    epfwwfp.sys      Tue Jun 28 03:30:08 2011 (4E098300) - ESET
    
    lmimirr.sys      Tue Apr 10 18:32:45 2007 (461C108D) - LogMeIn
    LMIRfsDriver.sys Mon Jul 14 12:26:56 2008 (487B7E50) - LogMeIn
    
    netr28x.sys      Mon Oct 12 09:42:24 2009 (4AD33240) - wifi
    
    http://sysnative.com/drivers/driver.php?id=EpfwLWF.sys
    http://sysnative.com/drivers/driver.php?id=eamonm.sys
    http://sysnative.com/drivers/driver.php?id=ehdrv.sys
    http://sysnative.com/drivers/driver.php?id=epfw.sys
    http://sysnative.com/drivers/driver.php?id=epfwwfp.sys
    http://sysnative.com/drivers/driver.php?id=LMIRfsDriver.sys
    http://sysnative.com/drivers/driver.php?id=lmimirr.sys
    http://sysnative.com/drivers/driver.php?id=netr28x.sys


    You have what appears to be an outdated ESET ESS/NOD32 installation.

    Use the removal tool to remove ESET - http://kb.eset.com/esetkb/index?page=content&id=SOLN146

    Reboot upon completion.

    If you have a current ESET key code, install the latest version of ESET - http://www.eset.com/us/download/home/

    If not, Install Microsoft Security Essentials (MSE)


    Update your LogMeIn installation. Upgrade to the most recent version - https://secure.logmein.com/welcome/products/

    Locate a driver update for your wifi device - try this link or check your system manufacturer's support site.
    http://sysnative.com/drivers/driver.php?id=netr28x.sys

    RAM is a likely culprit here.

    Run memtest86+ one stick at a time; alternate slots --> http://www.memtest.org/#downiso

    Use ImgBurn to burn memtest86+ ISO to CD --> http://www.imgburn.com/index.php?act=download


    Windbg Logs
    --> http://sysnative.com/BSOD2012/jcgrif..._jcgriff2_.txt
    --> http://sysnative.com/BSOD2012/jcgrif...riff2_.txt.zip

    Regards. . .

    jcgriff2


    `


    BSOD SUMMARY

    Code:
    
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071212-16208-01.dmp]
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Thu Jul 12 19:43:04.571 2012 (GMT-4)
    System Uptime: 0 days 0:24:44.820
    *** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
    BugCheck 3B, {c0000005, fffff80003070319, fffff8800c47ef00, 0}
    Probably caused by : ntkrnlmp.exe ( nt!KiInsertQueueApc+69 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    FAILURE_BUCKET_ID:  X64_0x3B_nt!KiInsertQueueApc+69
    Bugcheck code 0000003B
    Arguments 00000000`c0000005 fffff800`03070319 fffff880`0c47ef00 00000000`00000000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071212-17534-01.dmp]
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Thu Jul 12 19:45:06.319 2012 (GMT-4)
    System Uptime: 0 days 0:00:34.926
    BugCheck 1E, {0, 0, 0, 0}
    Probably caused by : tcpip.sys ( tcpip!TcpPeriodicTimeoutHandler+1f9 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x1E
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x1E_tcpip!TcpPeriodicTimeoutHandler+1f9
    Bugcheck code 0000001E
    Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    BiosVersion = P01-B1
    BiosReleaseDate = 04/02/2010
    SystemManufacturer = Acer
    SystemProductName = Aspire X3400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071212-17986-01.dmp]
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Thu Jul 12 18:47:27.431 2012 (GMT-4)
    System Uptime: 0 days 8:07:31.054
    *** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
    BugCheck 3D, {fffff88002ffad60, 0, 0, fffff8800f29be04}
    Probably caused by : ntkrnlmp.exe ( nt!PoIdle+52a )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3D
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x3D_nt!PoIdle+52a
    Bugcheck code 0000003D
    Arguments fffff880`02ffad60 00000000`00000000 00000000`00000000 fffff880`0f29be04
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071312-17238-01.dmp]
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Thu Jul 12 22:40:52.583 2012 (GMT-4)
    System Uptime: 0 days 0:05:07.206
    BugCheck 1000007E, {ffffffffc0000005, fffff800031d614c, fffff880033166c8, fffff88003315f20}
    Probably caused by : memory_corruption ( nt!MiLogPageAccess+1fc )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  wininit.exe
    BUGCHECK_STR:  0x7E
    FAILURE_BUCKET_ID:  X64_0x7E_nt!MiLogPageAccess+1fc
    Bugcheck code 1000007E
    Arguments ffffffff`c0000005 fffff800`031d614c fffff880`033166c8 fffff880`03315f20
    BiosVersion = P01-B1
    BiosReleaseDate = 04/02/2010
    SystemManufacturer = Acer
    SystemProductName = Aspire X3400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    
    	    
                 
           J. C. Griffith, Microsoft MVP (jcgriff2)   
                 
               https://mvp.support.microsoft.com/profile/Griffith   
    
               www.sysnative.com
                 
               www.jcgriff2.com 
    
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    
    
      
    
    Last edited by jcgriff2; 07-14-2012 at 09:31 PM.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
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    Please consider donating to help support the forum.
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  3. #3

    Join Date
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    Re: BSOD three time a day HELP!

    Please run the jcgriff2 application again - most of the reports are empty and a few are missing. Let it run for at least 15 minutes (unless it finishes before then). Sometimes it's difficult to tell if it's still working.

  4. #4

    Re: BSOD three time a day HELP!

    Thanks guys...I'm running memtest 86 at the moment and I will check all the suggestios when its done..memtest did find errors ..I have no clue what they are,yet..thanks

  5. #5

    Re: BSOD three time a day HELP!

    Here is the memtest in progress
    Attached Thumbnails Attached Thumbnails BSOD three  time a day HELP!-qqqqqqqqqaimag0565-jpg  

  6. #6
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,326
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD three time a day HELP!

    That RAM stick is bad - needs to be replaced.

    EDIT: That test was performed with a single RAM stick..?

    If so and you have another stick, remove the bad one and see if the system is stable with the remaining stick(s).
    Last edited by jcgriff2; 07-14-2012 at 07:34 PM.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015
    Windows Insider MVP 2018 - Present

  7. #7

    Re: BSOD three time a day HELP!

    I stayed out last night and got home just now and the mem test was still running? i just rebooted..I have three sticks of ram so i will test each one and trash the bad one. I re ran the BSOD program and attached it to this post.

    Thanks again guys!
    Attached Files Attached Files

  8. #8
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,326
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD three time a day HELP!

    Please let us know if the other 3 sticks pass memtest86+

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015
    Windows Insider MVP 2018 - Present

  9. #9

    Re: BSOD three time a day HELP!

    Quote Originally Posted by jcgriff2 View Post
    Please let us know if the other 3 sticks pass memtest86+

    Regards. . .

    jcgriff2
    I had four ram sticks..two OEM and two aftermarket..one Samsung OEM 2gig stick is bad...all is good at the moment..

    Thanks guys..
    jcgriff2 says thanks for this.

  10. #10

    Re: BSOD three time a day HELP!

    Problem definitly fixed after replacing ram..

    Thanks everyone!

  11. #11
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,326
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD three time a day HELP!

    Awesome news!

    Thank you for posting back - much appreciated.

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015
    Windows Insider MVP 2018 - Present

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