1. #1

    Cannot install update KB4462919

    Hi guys, I'm trying to install KB4462919 on a Windows 10 laptop, 64 bits, version 1803. It runs to about 30%, hangs a bit and then restarts and shows it's undoing the changes.

    I have tried from Windows updates and manually, doing both the Cumulative and the Delta updates, with the same results.

    Step #2: No errors
    Step #3: No errors
    Step #4:
    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2018-11-08 16:34:45.753
    Microsoft Windows 10 Build 17134 - amd64
    Not using a script file.

    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.

    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 2 datablocks.
    Finish time: 2018-11-08 16:34:51.878
    ----------------------EOF-----------------------

    Step #5: Dropbox - CBS.zip

    All your help is very appreciated!


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  2. #2
    Moderator
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    softwaremaniac's Avatar
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Cannot install update KB4462919

    Hello and welcome! Can you start by temporarily uninstalling your antivirus software with the vendor's removal tool and then retrying updates? If using Windows Defender, disabling it, may be enough.

    If updates still happen to fail, please attach CBS.log and C:\Windows\Inf\setupapi.dev.log.


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  3. #3

    Re: Cannot install update KB4462919

    Thanks for your quick response.

    I forgot, I had already uninstalled Symantec Endpoint Protection, the company standard antivirus. I have disabled Defender, and trying to install right now.

    Any preference on which one to do? Windows Updates, Cumulative or Delta update?

    Thanks!

  4. #4

    Re: Cannot install update KB4462919

    Update failed.

    Here's the new CBS folder and setupapi.dev.log:
    Dropbox - Update - Simplify your life

    Thanks

  5. #5
    Moderator
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    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Cannot install update KB4462919

    Any virtualization software enabled? VPNs, Hyper-V and such?


    Users needing assistance: If I haven't replied to your thread within 48 hours, please send me a Personal Message.

    Windows Update Academy Trainees: If I haven't replied to your CMF thread within 24 hours, please send me a Personal Message.

  6. #6

    Re: Cannot install update KB4462919

    Yeah, I had Cisco Any Connect VPN installed. Uninstalled and tried again, update failed. As far as I can tell, no virtualization software enabled, no Hyper-V installed.

    New files uploaded here:
    Dropbox - Update - Simplify your life

    Thanks

  7. #7
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Instructor
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    23
    Posts
    14,252
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Cannot install update KB4462919

    Step#1 - FRST Scan

    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
    3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
    4. Press Scan button.
    5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
    6. Please attach the log back here.
    7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.


    Users needing assistance: If I haven't replied to your thread within 48 hours, please send me a Personal Message.

    Windows Update Academy Trainees: If I haven't replied to your CMF thread within 24 hours, please send me a Personal Message.

  8. #8

    Re: Cannot install update KB4462919

    Files were uploaded here:

    Dropbox - Update - Simplify your life

    Thanks!

  9. #9

    Re: Cannot install update KB4462919

    Hey guys,

    I was able to update my windows 10 version from 1803 to 1809, that was re-released a couple of days ago. So I don't need to install KB4462919 anymore.

    Thanks a lot for your help.

  10. #10
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Instructor
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    23
    Posts
    14,252
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Cannot install update KB4462919

    Awesome news!


    Users needing assistance: If I haven't replied to your thread within 48 hours, please send me a Personal Message.

    Windows Update Academy Trainees: If I haven't replied to your CMF thread within 24 hours, please send me a Personal Message.

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