BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 14, 2018 #61 Looks like MalwareBytes is now installed? If it is can you install it temporarilly until we resolve the issue?
Looks like MalwareBytes is now installed? If it is can you install it temporarilly until we resolve the issue?
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 14, 2018 #62 removed again. you had said vipre and the ibm program. should I have any anti virus
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 14, 2018 #63 kb4074598 and the others re-appeared
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 14, 2018 #64 I cannot udate any driver even through the device manager
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 14, 2018 #65 only updates which appear to install drivers fail. Also unless I specify windows\winsxs updates fail because files missing in user\susan\appdata\local\temp
only updates which appear to install drivers fail. Also unless I specify windows\winsxs updates fail because files missing in user\susan\appdata\local\temp
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 15, 2018 #66 Please provide updated FRST logs. Thanks.
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 15, 2018 #67 these were run in clean boot Attachments Addition.txt 59 KB · Views: 1 FRST.txt 43.9 KB · Views: 1
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 15, 2018 #68 Thanks. We want to ensure all security software/Virus removal software is removed from your machine for the test. So please uninstall VIPRE Advanced Security Once that is uninstalled, reboot and then create a new user on the machine. Name it sysnative (or something else) and make it an administrator of the machine. Sign in with that new user and then attempt to install the update. If it fails, please zip/attach your c:\windows\logs\cbs\cbs.log
Thanks. We want to ensure all security software/Virus removal software is removed from your machine for the test. So please uninstall VIPRE Advanced Security Once that is uninstalled, reboot and then create a new user on the machine. Name it sysnative (or something else) and make it an administrator of the machine. Sign in with that new user and then attempt to install the update. If it fails, please zip/attach your c:\windows\logs\cbs\cbs.log
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 15, 2018 #69 I had removed it via control panel but just removed with the vipre removal tool. Attachments Addition.txt 58.7 KB · Views: 2 FRST.txt 43.7 KB · Views: 2
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 15, 2018 #70 Good. Try the update and see if it works. If it fails, please do the following. Create a new user on the machine. Name it sysnative (or something else) and make it an administrator of the machine. Sign in with that new user and then attempt to install the update. If it fails, please zip/attach your c:\windows\logs\cbs\cbs.log
Good. Try the update and see if it works. If it fails, please do the following. Create a new user on the machine. Name it sysnative (or something else) and make it an administrator of the machine. Sign in with that new user and then attempt to install the update. If it fails, please zip/attach your c:\windows\logs\cbs\cbs.log
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 15, 2018 #71 Windows update does not display the update right now. It has come back and disappeared a couple of times. I have the standalone installer for it which also had failed.I am not sure if something like sfc /scannow put it back
Windows update does not display the update right now. It has come back and disappeared a couple of times. I have the standalone installer for it which also had failed.I am not sure if something like sfc /scannow put it back
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 15, 2018 #72 It's VERY unusual if you check for updates and it doesn't show updates. It's extremely reliable at detection of updates. So when you check for updates, nothing still shows up?
It's VERY unusual if you check for updates and it doesn't show updates. It's extremely reliable at detection of updates. So when you check for updates, nothing still shows up?
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 15, 2018 #73 Right now it finds updates for Security Esentials but nothing else. It found those before but then we did something and the other updates appeared. I still see them in the failed updates but not in hidden or available.
Right now it finds updates for Security Esentials but nothing else. It found those before but then we did something and the other updates appeared. I still see them in the failed updates but not in hidden or available.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 15, 2018 #74 Please run the following fix through FRST and attach the resulting log. Attachments fixlist.txt 70 bytes · Views: 3
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 15, 2018 #75 here is the log file Attachments Fixlog.txt 54.6 KB · Views: 3
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 15, 2018 #76 Thanks. Please reset Windows Update. Script below. Script Reset Windows Update Agent
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 15, 2018 #77 I did the reset and then looked for updates and they were still missing. Only had 2 updates for security essentials
I did the reset and then looked for updates and they were still missing. Only had 2 updates for security essentials
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 15, 2018 #78 OK, manually download KB4088875 and attempt the install. Please provide the entire CBS folder if it fails.
OK, manually download KB4088875 and attempt the install. Please provide the entire CBS folder if it fails.
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 15, 2018 #79 just got another update for defender definitions. I have checked on both logons
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 15, 2018 #80 microsoft has stopped pushing kb4088875 as it is buggy per computerworld. I did a google search for kb4088875 and it appeared at the top
microsoft has stopped pushing kb4088875 as it is buggy per computerworld. I did a google search for kb4088875 and it appeared at the top