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  1. #21

    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    I get 'An error has occurred. Not all of the updates were successfully uninstalled.'

    Thanks


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  2. #22
    SleepyDude's Avatar
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    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    Hi,

    We need to collect more information from the system, please execute the following.



    Farbar Recovery Scan Fix
    • Download FRST or FRST x64 and save it to the Desktop.
      (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64
    • Highlight the contents of the box below, right click on it and select Copy
      Start::
      reg: reg load HKLM\COMPONENTS %systemroot%\System32\config\COMPONENTS
      reg: reg query HKEY_LOCAL_MACHINE\COMPONENTS\PendingXmlIdentifier
      reg: reg query HKEY_LOCAL_MACHINE\COMPONENTS\NextQueueEntryIndex
      reg: reg query HKEY_LOCAL_MACHINE\COMPONENTS\AdvancedInstallersNeedResolving
      reg: reg unload HKLM\COMPONENTS
      End::
    • Execute FRST/FRST64 right click on the icon and choose Run as Administrator. Make sure all other windows are closed.
    • Press the Fix button just once and Wait
    • The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.
    bartok says thanks for this.

  3. #23

    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    Fixlog attached.

    Thanks
    Attached Files Attached Files

  4. #24
    SleepyDude's Avatar
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    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    Hi,

    Please repeat using this other script:
    Code:
    Start::
    reg: reg load HKLM\COMPONENTS %systemroot%\System32\config\COMPONENTS
    reg: reg query HKEY_LOCAL_MACHINE\COMPONENTS
    reg: reg unload HKLM\COMPONENTS
    End::
    bartok says thanks for this.

  5. #25

    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    Attached.

    Thanks.
    Attached Files Attached Files

  6. #26
    SleepyDude's Avatar
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    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    Hi,

    Lets run a fix...

    Farbar Recovery Scan Fix
    !!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...
    • Highlight the contents of the box below, right click on it and select Copy
      Start::
      reg: reg load HKLM\COMPONENTS %systemroot%\System32\config\COMPONENTS
      reg: reg delete HKLM\COMPONENTS /v PendingXmlIdentifier /f
      reg: reg delete HKLM\COMPONENTS /v ExecutionState /f
      reg: reg delete HKLM\COMPONENTS /v PoqexecFailure /f
      reg: reg unload HKLM\COMPONENTS
      Reboot:
      End::
    • Execute FRST/FRST64 right click on the icon and choose Run as Administrator. Make sure all other windows are closed.
    • Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
    • The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.


    After restart try searching for Updates and inform the result.
    bartok says thanks for this.

  7. #27

    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    Looks like a fix!

    Log attached.

    The usual shutdown message 'configuring updates...15% complete...' did not occur. On restart, 'applying update operation...' did show. But the usual '35% complete' then 'failure, reverting changes' did not occur.

    Running Windows update shows no change from before: Malicious software removal tool and definition update are the only important updates.

    Thanks again.
    Attached Files Attached Files

  8. #28
    SleepyDude's Avatar
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    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    Thanks for the log, so all is good now?
    bartok says thanks for this.

  9. #29

    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    I'm afraid not. I rebooted and the errors recurred as follows:
    On shutdown: 'Configuring update...15% complete...
    Applying update operation 3....'
    (same as always)

    On reboot: 'Preparing to configure windows...'
    '35% complete...'
    'Shutting down.'

    I rebooted and boot failed, with a black screen and blinking cursor.

    I rebooted again, and this time 'Applying update 3 of...'
    'Preparing to configure...'
    Failure, reverting changes.'
    Successful boot.

    Back where we were, it seems.

    Thanks

  10. #30

    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    I've rebooted yet again, and now it seems ok. I have to go now, but will tty another boot tomorrow. It may be it needed several reboots to fix.

    Thanks

  11. #31
    SleepyDude's Avatar
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    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    Hi,

    It seems the machine installed new updates... we need to make sure that there are no new errors using the SUR tool please repeat the steps of post #8 and post a new copy of the CBS folder.
    bartok says thanks for this.

  12. #32

    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    Done. A new update is now suggested, 'Microsoft .net framework 4.71 (kb4033342)'.

    Thanks again.

    Should I install or not?

  13. #33
    SleepyDude's Avatar
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    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    Not yet. Microsoft .net framework 4.71 is only needed if you install a specific program that depends on that and when that happens usually the program will auto install or ask you to do it.

    Please post a new copy of the CBS folder if you run the SUR tool.
    bartok says thanks for this.

  14. #34

    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    CBS attached.

    Thanks.
    Attached Files Attached Files

  15. #35
    SleepyDude's Avatar
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    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    Hi,

    The log show no new problems.

    What I would like you to do is boot the system in Clean Boot mode and search for new updates and install all security related.

    After installing the offered updates don't Restart the System and order a Shutdown instead.


    Please report the result.
    bartok says thanks for this.

  16. #36

    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    To clarify: do you mean don't ok the dialogue, and instead manually shut down from 'start'?

  17. #37
    SleepyDude's Avatar
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    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    Quote Originally Posted by bartok View Post
    To clarify: do you mean don't ok the dialogue, and instead manually shut down from 'start'?
    Yes. Its not the first time I see problems installing updates during a Restart that worked fine when doing a shutdown.
    bartok says thanks for this.

  18. #38

    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    Okay, clean boot done. No security updates to be found. I'll shut down and reboot.

    Thanks

  19. #39

    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    I've rebooted. No problems.

    I now get 'new updates are available...' Two new optional updates have turned up - KB4057400 'Monthly quality rollup, and KB2952664.

    Should I install these? If so, after a clean or normal boot?

    Strangely, 9 optional updates concerning various drivers have disappeared.

    Thanks

  20. #40
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    Re: [Win 7 32 sp1, AMD] Windows update refusing to clear

    Hi,

    For now keep it in clean boot until finishing the updates.

    The KB4057400 is a "Preview of Monthly Rollup" I suggest you skip all those Preview... updates, select them, right click and hide them.

    Install the KB2952664 then search for new updates.

    I usually install the drivers provided by the manufacturer of the machine or device if available and the ones provided by Microsoft in last resort...
    bartok says thanks for this.

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