1. #1
    LASERoneZZZ's Avatar
    Join Date
    Aug 2015
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    Germany and Poland
    Age
    45
    Posts
    61
    • specs System Specs
      • Manufacturer:
        msi
      • Model Number:
        GT72-2QD
      • Motherboard:
        gaming laptop
      • CPU:
        core i7 5700
      • Memory:
        8GB
      • Graphics:
        GTX 970M
      • Sound Card:
        Realtek
      • Hard Drives:
        SSD 225 GB
      • Disk Drives:
        HDD 1TB 2,5 inch (internal)
      • Display:
        17,6 inches
      • Operating System:
        Win 8.1

    Post [7SP1 x64] Can't update my laptop (...but Windows Update service is running...)

    hi

    today i wanted to update Win7 (preinstalled) on my (old) laptop "Packard-Bell TSX62".
    I started the update process by clicking on the button "search for updates" (see screenshot: "tsx62_W7_update_A.JPG").
    But then a message box appeared: "Currently you can not search for updates with Windows Update because the
    service is not running. Possibly you have to restart the computer"

    I restarted the laptop and tried to update the laptop but i was not successful.
    Then i took a look at the list with running services (see screenshot: tsx62_W7_update_B.JPG).
    There you can see that the service "Windows update" is running but its still
    not possible to start the update process....

    All my screenshots are in german language.

    Thanks a lot and greetzz fom Germany!
    Attached Thumbnails Attached Thumbnails [7SP1 x64] Can't update my laptop (...but Windows Update service is running...)-tsx62_w7_update_a-jpg   [7SP1 x64] Can't update my laptop (...but Windows Update service is running...)-tsx62_w7_update_b-jpg  
    ...///...LASERoneZZZ .....live from Europe !.....///...Poland...and...Germany...///......live from Europe !...///...LASERoneZZZ ...///...
    ..


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  2. #2
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
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    Posts
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: W7x64: cant update my laptop (...but Windows Update service is running...)

    Hi, please provide required information: Windows Update Forum Posting Instructions
    LASERoneZZZ says thanks for this.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.
    NOTICE: On vacation July 12th - August 5th. Other analysts will be taking care of the threads. Please be patient.

  3. #3
    LASERoneZZZ's Avatar
    Join Date
    Aug 2015
    Location
    Germany and Poland
    Age
    45
    Posts
    61
    • specs System Specs
      • Manufacturer:
        msi
      • Model Number:
        GT72-2QD
      • Motherboard:
        gaming laptop
      • CPU:
        core i7 5700
      • Memory:
        8GB
      • Graphics:
        GTX 970M
      • Sound Card:
        Realtek
      • Hard Drives:
        SSD 225 GB
      • Disk Drives:
        HDD 1TB 2,5 inch (internal)
      • Display:
        17,6 inches
      • Operating System:
        Win 8.1

    Post Re: [7 x64] Can't update my laptop (...but Windows Update service is running...)

    hi
    i just completed all steps.

    *) Here is the share link to CSB.zip on dropbox.com:Dropbox - CBS.zip

    *) Below is the content of SFCFix.txt:



    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2017-12-14 19:05:30.705
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.




    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.




    Successfully processed all directives.



    Failed to generate a complete zip file. Upload aborted.


    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2017-12-14 19:18:21.717
    ----------------------EOF-----------------------
    ...///...LASERoneZZZ .....live from Europe !.....///...Poland...and...Germany...///......live from Europe !...///...LASERoneZZZ ...///...
    ..

  4. #4
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,243
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [7 x64] Can't update my laptop (...but Windows Update service is running...)

    Okay, let's try reseting WU Components:

    Download the following file.
    Create a new folder on your Desktop.
    Extract the file you've downloaded to a new folder on your Desktop you've created in the previous step.
    Right-click ResetWUEng.cmd file and select Run as Administrator.
    A windows will appear prompting you if you want to continue with the process. Please press Y.
    Another menu will appear. Press 2: Reset Windows Update Components.
    Verify that you have selected number 2 and hit Enter.
    Wait until the process is complete.
    You should see the message: The operation completed successfully.
    Press any key to continue. . .

    Close the window and reboot.

    Try updating once again. If it fails, please attach CBS.log
    LASERoneZZZ says thanks for this.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.
    NOTICE: On vacation July 12th - August 5th. Other analysts will be taking care of the threads. Please be patient.

  5. #5
    LASERoneZZZ's Avatar
    Join Date
    Aug 2015
    Location
    Germany and Poland
    Age
    45
    Posts
    61
    • specs System Specs
      • Manufacturer:
        msi
      • Model Number:
        GT72-2QD
      • Motherboard:
        gaming laptop
      • CPU:
        core i7 5700
      • Memory:
        8GB
      • Graphics:
        GTX 970M
      • Sound Card:
        Realtek
      • Hard Drives:
        SSD 225 GB
      • Disk Drives:
        HDD 1TB 2,5 inch (internal)
      • Display:
        17,6 inches
      • Operating System:
        Win 8.1

    Post Re: [7 x64] Can't update my laptop (...but Windows Update service is running...)

    hi
    it seems that i was succesful.... After reboot i started Windows Update and (total) 3 new updates have been found.
    Is it OK to install both important updates now?

    [7SP1 x64] Can't update my laptop (...but Windows Update service is running...)-wu_a-jpg

    [7SP1 x64] Can't update my laptop (...but Windows Update service is running...)-wu_b-jpg
    ...///...LASERoneZZZ .....live from Europe !.....///...Poland...and...Germany...///......live from Europe !...///...LASERoneZZZ ...///...
    ..

  6. #6
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,243
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [7 x64] Can't update my laptop (...but Windows Update service is running...)

    Yes, if any fail, attach CBS.log.
    LASERoneZZZ says thanks for this.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.
    NOTICE: On vacation July 12th - August 5th. Other analysts will be taking care of the threads. Please be patient.

  7. #7
    LASERoneZZZ's Avatar
    Join Date
    Aug 2015
    Location
    Germany and Poland
    Age
    45
    Posts
    61
    • specs System Specs
      • Manufacturer:
        msi
      • Model Number:
        GT72-2QD
      • Motherboard:
        gaming laptop
      • CPU:
        core i7 5700
      • Memory:
        8GB
      • Graphics:
        GTX 970M
      • Sound Card:
        Realtek
      • Hard Drives:
        SSD 225 GB
      • Disk Drives:
        HDD 1TB 2,5 inch (internal)
      • Display:
        17,6 inches
      • Operating System:
        Win 8.1

    Re: [7 x64] Can't update my laptop (...but Windows Update service is running...)

    ...few minutes ago i finished updating the system. All available updates have been installed sucessfully and
    after reboot everything seems to work fine again!!

    Thanks a lot for your support !!
    Greets from Germany !

    LASER
    ...///...LASERoneZZZ .....live from Europe !.....///...Poland...and...Germany...///......live from Europe !...///...LASERoneZZZ ...///...
    ..

  8. #8
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,243
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [7 x64] Can't update my laptop (...but Windows Update service is running...)

    That's great! I'll mark the thread as solved. Take care.
    LASERoneZZZ says thanks for this.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.
    NOTICE: On vacation July 12th - August 5th. Other analysts will be taking care of the threads. Please be patient.

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