1. #1

    [W7] Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    Hello,

    I have had this issue for the past 8 months since I installed a fresh copy of Windows 7 on a new HD. When I try to update it fails after about 5-10 minutes. My computer also indicates that it needs to be shut down to install an update, however I am not sure if this is the same update. When I shut my computer off, it tries to install an update and gets about 60% of the way through before just shutting off. As a result I have been putting my computer to sleep instead to avoid the failed attempt. I have attempted to try to manually install the update from Microsoft's update catalog but it did not work (or I didn't do it right...). Below is the details of the failed update:

    2017-10 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4041681)


    Installation date: ‎10/‎15/‎2017 12:48 PM


    Installation status: Failed


    Error details: Code 8024200D


    Update type: Important


    (I also am having trouble uploading the CBS zip file, I apologize. It'll upload to 100% but nothing appears to select for the drag section.)

    Thanks!


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  2. #2
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    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    Hi and welcome to Sysnative. Sorry for the delay. Are you still in need of assistance?

  3. #3

    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    Hello! Yes I am, I also have not been able to get the CBS zip file uploaded. Not sure what I'm doing wrong with the attachment, but it loads to 100% and then gives me no option to attach.

    Thanks!

  4. #4
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    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    Please upload your file to SendSpace and then just provide me with the link.

  5. #5

    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    Sorry for the delay, I was out of town. Here is the link:

    Download CBS.zip from Sendspace.com - send big files the easy way

  6. #6
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    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    Please download the following file to your desktop. Right-click on the file and choose Run as Administrator.
    Dropbox - Reset_Windows_Update_History.bat

    Allow it to finish.

    Once, it finishes please reboot your machine and then check for updates again. Let me know how many updates show up that need installed.

  7. #7

    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    Ok, I ran the program and restarted my computer. There is 1 important update and 8 optional updates.

  8. #8
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    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    Attempt the one important update. If it fails to install, please zip up and attach the most current CBS.log.

  9. #9

    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    I attempted to install the 1 important update and it failed. Here is the file link:

    Download CBS (2).zip from Sendspace.com - send big files the easy way

  10. #10
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    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    Can you check to see if you have KB3205394 installed and if you do, uninstall it?

    Thanks.

  11. #11

    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    I do not have KB3205394 installed. I searched for it in the installed updates page using the "search installed updates" bar.

  12. #12
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    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    To be certain, please try the following.

    Remove Update Manually
    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following command into it, press enter
    wusa /uninstall /KB:3205394

    4. You should see one of the following two messages.

    If it found the update you would have seen the following.



    If it didn't find the update you would have received the following.

  13. #13

    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    I ran the command and it said that KB3205394 was not installed.

  14. #14
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    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    OK, thanks for double-checking. Please do the following.

    Retrieve Components Hive
    1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
    2. Please copy this file to your desktop.
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
    3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
    4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

  15. #15

    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)


  16. #16
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    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    Please check if you have the following update installed. If you do, please uninstall it.
    kb3212646

  17. #17

    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    Ok, I found the update and uninstalled it. I restarted my computer as prompted.

  18. #18
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    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    Great. Now check for updates and attempt to install them. Let me know how it goes.

  19. #19

    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    It worked! Restarted and installed successfully! Thank you!

  20. #20
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    Re: Failed update: 2017-10 Security Monthly Quality Rollup for Windows 7 (KB4041681)

    No problem. Take care.

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