Hello and welcome :)
Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following
file.
2. When it asks you if you wish to install, please answer yes.
Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an
Installation Complete screen when it's done running.
4. Please attach the log from the following location.
C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as
Dropbox or
One Drive or
SendSpace and just provide the link.
Step#2 - SFC Scan
- Click on the Start button and in the search box, type Command Prompt
- When you see Command Prompt on the list, right-click on it and select Run as administrator
- When command prompt opens, copy and paste the following commands into it, press enter after each
sfc /scannow
Wait for this to finish before you continue
copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
- This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Please Note:: if the file is too big to upload to your next post please upload via a service such as
Dropbox or
One Drive or
SendSpace and just provide the link.