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  1. #1

    [Server2012R2Upd3 x64] WU error 80073701...

    Hi. I have a server with Windows 2012R2 and every time that I try to install updates it fails with the following error:

    80073701.

    I ran SFCFix but the the problem wasn't gone.

    This is the content of SFCfix.txt

    /******************************************************************************/
    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2017-07-08 13:41:40.457
    Microsoft Windows Server 2012 R2 Update 3 - amd64
    Not using a script file.








    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.








    Successfully processed all directives.






    Failed to generate a complete zip file. Upload aborted.




    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2017-07-08 13:45:03.630
    ----------------------EOF-----------------------

    My CBS.zip is too long so I am going to put it in the post following this one.

    Thanks in advance for your kind help.
    Attached Thumbnails Attached Thumbnails [Server2012R2Upd3 x64] WU error 80073701...-error-png  
    Attached Files Attached Files


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  2. #2

    Re: Windows update error 80073701...

    Geeez. I am following the instructions to upload large files given in this post: Windows Update Forum Posting Instructions

    But the links for SFCFix.exe and SFCFixScript.txt ​just don't work

  3. #3

    Re: Windows update error 80073701...

    Hi there.
    I used we transfer to upload my CBS.zip.

    Here is the link:

    WeTransfer

    Thanks in advance for your kind help.

  4. #4

    Re: Windows update error 80073701...

    I alredady refresh the link for the CBS.zip file.

    WeTransfer

    Thanks in advance

  5. #5

    Re: Windows update error 80073701...

    I already refresh the link for the CBS.zip file.

    WeTransfer

    Thanks in advance

  6. #6
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Hi and welcome to Sysnative. Sorry for the delay. Are you still in need of assistance?

  7. #7

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Yeah Sure. I already refresh the link for the CBS.zip file.

    WeTransfer

    Thank you!!

  8. #8
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    OK, looks like we need to resolve the following.

    Code:
    2017-07-08 05:40:05, Info                  CBS    Failed to pin deployment while resolving Update: Package_37_for_KB3185279~31bf3856ad364e35~amd64~~6.3.1.3.3185279-40_neutral_GDR from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
    Please do the following.


    Remove Update Manually
    1. Right-click on the Start button and select Command Prompt (Admin)
    2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    wusa /uninstall /KB:3185279

    3. Let me know if it says it was successful or if there are any errors.

  9. #9

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    I followed the instructions and when I tried to install updates it failed with the error: 8007371B

    I am atttaching an image of the error.

    Thanks in advance!
    Attached Thumbnails Attached Thumbnails [Server2012R2Upd3 x64] WU error 80073701...-error-png  

  10. #10
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Thanks. Please do the following.

    Retrieve Components Hive
    1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
    2. Please copy this file to your desktop.
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
    3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
    4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

  11. #11

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Hello.

    This is the link to COMPONENTS.ZIP

    Download COMPONENTS.zip from Sendspace.com - send big files the easy way

    Good evening and have a good day!

  12. #12
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Thanks. Please do the following.

    FRST Registry Search
    1. Click your Start button and type cmd.
    2. Right-click on Command-Prompt that comes up and choose Run as administrator.
    3. In the command-prompt window please copy and paste the following and then hit enter.
    reg load HKLM\COMPONENTS c:\windows\system32\config\COMPONENTS

    4. If you see "The operation completed successfully." then you did it correctly and can move on.

    5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    7. Copy and paste
    KB3185279into the Search box and click the Search Registry button.


    8. When the scan is complete a notepad window will open with the results. Please copy and paste the contents in your next reply. If for some reason notepad doesn't open the file should be
    saved on your desktop named Search.txt.
    9. You may close any remaining open windows now.

  13. #13

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    This is the result of the search:

    Farbar Recovery Scan Tool (x64) Version: 27-07-2017
    Ran by backupadmin (27-07-2017 20:12:07)
    Running from C:\Users\backupadmin\Desktop
    Boot Mode: Normal


    ================== Search Registry: "KB3185279" ===========


    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\KB3185279-MappingPackage~31bf3856ad364e35~amd64~~9600.18459.1.3]


    ====== End of Search ======

  14. #14
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Please do the following.

    FRST Fix
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    1. Download attached file and save it to the Desktop.
    Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
    2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
    Attached Files Attached Files

  15. #15

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    This is the log:

    Fix result of Farbar Recovery Scan Tool (x64) Version: 31-07-2017
    Ran by backupadmin (31-07-2017 21:36:06) Run:1
    Running from C:\Users\backupadmin\Desktop\winUpdate\20170731
    Loaded Profiles: veronica & valeria & alma & aps04 & arcobelenes & aps05 & backupadmin & alester (Available Profiles: aps01 & aps02 & aps03 & veronica & valeria & alma & aps04 & arcobelenes & aps05 & aps06 & aps07 & aps08 & almguacamayo & backupadmin & alester & prueba & mostrador1 & Administrador & Classic .NET AppPool & .NET v4.5 & .NET v2.0 & .NET v4.5 Classic & .NET v2.0 Classic)
    Boot Mode: Normal
    ==============================================


    fixlist content:
    *****************
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\KB3185279-MappingPackage~31bf3856ad364e35~amd64~~9600.18459.1.3]
    *****************


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\KB3185279-MappingPackage~31bf3856ad364e35~amd64~~9600.18459.1.3 => key removed successfully


    ==== End of Fixlog 21:37:30 ====

  16. #16
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Please attempt to download and install the following update.
    Access Denied

    If it fails to install, please zip up and attach your c:\windows\logs\cbs\cbs.log

    Thanks.

  17. #17

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    I tried to install the update but it told me:

    "This update is not applicable to this system."

    I am attaching an image of the error and my cbs.log in zip format.

    Thanks in advance.
    Attached Thumbnails Attached Thumbnails [Server2012R2Upd3 x64] WU error 80073701...-img-of-error-png  
    Attached Files Attached Files

  18. #18
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    OK, check for Windows Updates and let me know some of the KB numbers that show up that need installed.

  19. #19

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    These are the important ones:

    KB4025336
    KB3186539
    KB4019114

    These are the optional ones:

    KB4025335
    KB4033428

    Five in total.

    I am attaching an image of both.

    Thanks in advance.
    Attached Thumbnails Attached Thumbnails [Server2012R2Upd3 x64] WU error 80073701...-optional-png   [Server2012R2Upd3 x64] WU error 80073701...-important-png  

  20. #20
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    OK, thanks. Attempt to install only KB3186539. If it fails to install please zip up and attach your c:\windows\logs\cbs\cbs.log

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