1. #1

    [Win7SP1] IE11 won't install because KB2670838 fails (0x80073701)

    I'm going through systems trying to resolve issues that have prevented them from installing IE11 and I'm currently working a system that will not install kb2670838 which is a prerequisite.

    CheckSUR.log is clean
    CBS.log is attached.
    Attached Files Attached Files


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  2. #2
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    Re: IE11 will not install because KB2670838 fails (0x80073701)

    Hi and welcome to Sysnative.

    Can you also please zip/attach the c:\windows\IE_Main.log file?

  3. #3

    Re: IE11 will not install because KB2670838 fails (0x80073701)

    I've added the file.

    IE11_main.zip

  4. #4
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    Re: IE11 will not install because KB2670838 fails (0x80073701)

    Can you make sure the following update is installed? Attempt to install it.
    Download Update for Windows 7 for x64-based Systems (KB2834140) from Official Microsoft Download Center

    Do you know if your computer has a combination of Intel and AMD video cards in a hybrid configuration?

  5. #5

    Re: IE11 will not install because KB2670838 fails (0x80073701)

    It was installed. I removed and reinstalled it though. The computer has Intel video.

  6. #6
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    Re: [Win7SP1] IE11 will not install because KB2670838 fails (0x80073701)

    OK, please do the following.

    Remove Update Manually
    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following command into it, press enter
    wusa /uninstall /KB:3078601

    4. Let me know if it says it was successful or if there are any errors.

  7. #7

    Re: [Win7SP1] IE11 will not install because KB2670838 fails (0x80073701)

    Successful.

  8. #8
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    Re: [Win7SP1] IE11 will not install because KB2670838 fails (0x80073701)

    OK, please attempt to install kb2670838 and then provide me with the CBS.log if it fails. Thanks.

  9. #9

    Re: [Win7SP1] IE11 will not install because KB2670838 fails (0x80073701)

    It failed. I've attached the log.
    Attached Files Attached Files

  10. #10
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    Re: [Win7SP1] IE11 will not install because KB2670838 fails (0x80073701)

    OK, please do the following.

    Remove Update Manually
    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following command into it, press enter
    wusa /uninstall /KB:3109094

    4. Let me know if it says it was successful or if there are any errors.

  11. #11

    Re: [Win7SP1] IE11 will not install because KB2670838 fails (0x80073701)

    uninstalled without errors

  12. #12
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    Re: [Win7SP1] IE11 will not install because KB2670838 fails (0x80073701)

    OK, please attempt to install kb2670838 and then provide me with the CBS.log if it fails. Thanks.

  13. #13

    Re: [Win7SP1] IE11 will not install because KB2670838 fails (0x80073701)

    Failed, file is attached.
    Attached Files Attached Files

  14. #14
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    Re: [Win7SP1] IE11 will not install because KB2670838 fails (0x80073701)

    OK, please do the following.

    Remove Update Manually
    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following command into it, press enter
    wusa /uninstall /KB:3035132

    4. Let me know if it says it was successful or if there are any errors.

  15. #15

    Re: [Win7SP1] IE11 will not install because KB2670838 fails (0x80073701)

    Uninstalled

  16. #16
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    Re: [Win7SP1] IE11 will not install because KB2670838 fails (0x80073701)

    OK, now check for Windows Updates and let me know which KBs show up to install. Don't install any yet.

  17. #17

    Re: [Win7SP1] IE11 won't install because KB2670838 fails (0x80073701)

    Have not been able to continue working on this issue yet but will soon.

  18. #18
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    Re: [Win7SP1] IE11 won't install because KB2670838 fails (0x80073701)

    No problem. Thanks for the update.

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