1. #1

    Trouble installing MS update KB3197868

    Windows update KB3197868 fails to be installed. I ran across a recommendation to use "SFCFIX" to repair file system and registry corruptions. Running this resulted in another problem and would like to resolve these if possible. Results of SFCFIX are shown below.


    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2016-11-30 11:42:28.488
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.

    AutoAnalysis::
    WARNING: SURT execution needed due to manifest damage on component "amd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.18912_none_b349bf67ca530951". See CBS logfile for more details.

    SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
    CBS & SFC total detected corruption count: 1
    CBS & SFC total unimportant corruption count: 0
    CBS & SFC total fixed corruption count: 0
    SURT total detected corruption count: 0
    SURT total unimportant corruption count: 0
    SURT total fixed corruption count: 0
    AutoAnalysis:: directive completed successfully.
    Successfully processed all directives.

    Failed to generate a complete zip file. Upload aborted.

    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2016-11-30 11:46:59.007
    ----------------------EOF-----------------------




    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz, Intel64 Family 6 Model 30 Stepping 5
    Processor Count: 8
    RAM: 8183 Mb
    Graphics Card: ATI Radeon HD 4600 Series, 512 Mb
    Hard Drives: C: 74 GB (4 GB Free); D: 1862 GB (1815 GB Free); E: 931 GB (910 GB Free); G: 2794 GB (2760 GB Free); J: 232 GB (83 GB Free);
    Motherboard: ASUSTeK Computer INC., P7P55D-E PRO
    Antivirus: ESET NOD32 Antivirus 9.0.408.0, Enabled and Updated


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  2. #2
    zcomputerwiz's Avatar
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    Re: Trouble installing MS update KB3197868

    Hi there Junkdiver!

    Let's start with SURT.

    System Update Readiness Tool (SURT)

    Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

    NOTE: If you aren't sure if your Windows installation is 32-bit or 64-bit, check here: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

    This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

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