1. #1

    Couple of problems, Can't Update windows and AMD Drivers not Detected

    So this all started when I tried to play PC games again after a couple months of not playing anything. I noticed the game was very laggy and found out that my AMD drivers weren't even installed. I tried reinstalling and it still wouldn't work. I then tried to do a system restore and it didn't work as well. Then I found that I have to update windows to the newest version first before I should update my drivers. So I went ahead and tried to do that. The update fails saying "Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712)"

    TLDR: 2 problems
    AMD drivers are not working/installing correctly
    Can't update windows.

    I have an Asus R510D laptop
    AMD A10-5750M APU 2.5 GHz 8GB memory
    GPU: Radeon HD 8650G+ 8670M 2 GB.
    Windows 10

    I have tried running sfc/scannow in cmd as admin

    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>sfc/scannow


    Beginning system scan. This process will take some time.




    Windows Resource Protection could not perform the requested operation.


    C:\WINDOWS\system32>

    I've also tried installing a the standalone patch, but it says that the patch is not applicable even though my laptop is trying to install that patch...

    This is the patch that failed:
    Update for Windows 10 Version 1607 for x64-based Systems (KB3199209)


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  2. #2

    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    Bump, idk if im allowed to bump threads, sorry if I'm not.

  3. #3

    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    bump

  4. #4
    zcomputerwiz's Avatar
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    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    Hi there Soupaman!

    Please try to run SFC again, then zip and attach C:\Windows\Logs\CBS\CBS.log when it fails.
    If the file is larger than 8MB, please use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  5. #5

    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    sorry this was late, was busy with schoolwork. I hope I attached this right... CBS.log

    here is a zip version CBS.zip

  6. #6
    zcomputerwiz's Avatar
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    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    Code:
    2016-11-28 18:45:06, Error                 CSI    00000002@2016/11/29:02:45:06.336 (F) onecore\base\wcp\componentstore\storelayout.cpp(4298): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenTopLevelComponentsKey expression: (null)
    [gle=0x80004005]
    Please manually upload the components hive by following these instructions:

    Upload Components Hive
    1. Navigate to C:\Windows\System32\config
    2. Right-click on the current COMPONENTS file and select copy
      Note: If you get an error that the file is in use, reboot your computer and then try again.
    3. Right-click on your Desktop and select paste
    4. Right-click on the COMPONENTS file on your Desktop and select Send To -> Compressed (zipped) Folder
    5. Upload the zip from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  7. #7

    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    I'll do this as soon as I can, using the laptop for work atm. Thanks so far.

  8. #8

    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    hi i've uploaded the component.zip file to google drive if thats fine with you?

    components.zip - Google Drive

  9. #9
    zcomputerwiz's Avatar
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    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    Got it.

    Looks like the Components hive has been trashed. Do you have a backup from before the problems started? If so, check if the components hive in the backup is larger than 256KB.
    Also check if there is a COMPONENTS file in C:\Windows\System32\Config\RegBak\
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  10. #10

    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    Sorry I'm not quite computer savvy, but how do I know if I have a backup for components hive? I assume if Im asking this question then I probably don't have it? Anyways, I dont see any COMPONENTS file in the \RegBak\ folder.

  11. #11
    zcomputerwiz's Avatar
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    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    Yes, in that case unfortunately there is not a backup available.

    You may want to try a repair installation (or in-place upgrade) of Windows 10.

    You can find the latest version here: Windows 10
    On that page, click the 'update now' button.

    Be sure to choose the option to keep your files, apps, and settings.

    If you encounter an error let me know.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  12. #12

    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    Alright thanks, I'll try the installation whenever I'm free and will update you when it's done.

  13. #13

    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    Ok so when I run the updater, it tells me ,"Thank you for updating to the latest version of Windows 10" and that's it, nothing updated.

  14. #14
    zcomputerwiz's Avatar
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    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    Go ahead and use the media creation tool on that page to create Windows installation media. You will need an empty 8GB or larger flash drive.
    Once the media has been created, run setup.
    Be sure to choose the option to keep your files, apps, and settings.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  15. #15

    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    Thanks you very much for the help, windows appear to be updating normally now. You don't happen to know how to fix amd graphics drivers too do you?

    EDIT: actually nvm, i think I've figured it out, thanks so much again.

  16. #16
    zcomputerwiz's Avatar
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    Re: Couple of problems, Can't Update windows and AMD Drivers not Detected

    Glad to help, and good job on the driver issue!

    I'll mark the thread solved. If you encounter any problems, please post back and I'll continue to assist you.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

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