[SOLVED] Internet Explorer 11 fails install (KB3126587) & other problems

m1steron · Sep 5, 2016

Hi, my Windows 7 SP1 computer just refuses to install IE 11. I have tried manually installing the update to no avail. SFC reports no corruption and I have run SURT which completed successfully. Also tried various MS fixit tools.

On a side note, I am unable to start event viewer and computer management - I get the error 'MMC has stopped working'.

SFCFix lists 28 SURT corruptions

I have attached the CheckSUR and SFCFix logs for your perusal.

Your help would be greatly appreciated.

zcomputerwiz · Sep 8, 2016

Please download and run the IE11 offline installer: https://support.microsoft.com/en-us/help/18520/download-internet-explorer-11-offline-installer

If the installation fails, please zip and attach C:\Windows\Logs\CBS\CBS.log and C:\Windows\IE11_main.log with your reply.

Torchwood · Sep 8, 2016

That error code usually relates to an incorrect system date.
please check it, and your Bios time as well.

Roy

zcomputerwiz · Sep 12, 2016

m1steron, are you still seeking assistance?

m1steron · Sep 19, 2016

Hi, sorry for the delayed response - Iv'e been on holiday. I ran the IE 11 x64 offline installer which finished by automatically opening IE. The version still states 9 though?

zcomputerwiz · Sep 19, 2016

Interesting. I don't see any error messages in the logs.

Please try the following:

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

m1steron · Sep 19, 2016

CBS log attached. SFC scan completed without any integrity violations.

zcomputerwiz · Sep 22, 2016

Open Programs and Features in the Control Panel, then choose View Installed Updates.
Find Windows Internet Explorer 11 in the list and uninstall it.

Restart the computer when the process finishes.

Next, repeat the process but for Internet Explorer 10, then Internet Explorer 9.

Let me know if you get an error message or if this process completes successfully.

m1steron · Sep 27, 2016

Hi, thanks for all your time and input but I decided to re-install Windows 7. Cheers.

zcomputerwiz · Sep 27, 2016

Thanks for the update :)

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[SOLVED] Internet Explorer 11 fails install (KB3126587) & other problems

m1steron

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zcomputerwiz

Windows Update Expert

Torchwood

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zcomputerwiz

Windows Update Expert

m1steron

Member

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zcomputerwiz

Windows Update Expert

m1steron

Member

Attachments

zcomputerwiz

Windows Update Expert

m1steron

Member

zcomputerwiz

Windows Update Expert