E elburi Active member Joined Apr 8, 2016 Posts 35 Location Reims , France Aug 5, 2016 #1 Hi, windows update gives error 8E5E0408 - 80000FFFF - 800706BB the windows update Diagnostic and SURT can't fix the issue. SFCFix find no error. I give you the CBS and ChekSur logs : Dropbox - 0508161000 I hope you could help me
Hi, windows update gives error 8E5E0408 - 80000FFFF - 800706BB the windows update Diagnostic and SURT can't fix the issue. SFCFix find no error. I give you the CBS and ChekSur logs : Dropbox - 0508161000 I hope you could help me
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 11, 2016 #2 Hi elburi, Do you still need assistance with this issue?
E elburi Active member Joined Apr 8, 2016 Posts 35 Location Reims , France Aug 11, 2016 #3 hi Aura, yes, i still need please .
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 11, 2016 #4 Alright :) Since I don't see traces of a SFC scan in your CBS.log, we'll run it now. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
Alright :) Since I don't see traces of a SFC scan in your CBS.log, we'll run it now. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
E elburi Active member Joined Apr 8, 2016 Posts 35 Location Reims , France Aug 12, 2016 #5 the cbs log after sfc : Dropbox - cbs120816.txt
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 12, 2016 #6 The only corrupt files comes from the KB3068708 (telemetry update), but they shouldn't affect your ability to download and install Windows Update. Which update are you trying to install? What's the KB?
The only corrupt files comes from the KB3068708 (telemetry update), but they shouldn't affect your ability to download and install Windows Update. Which update are you trying to install? What's the KB?
E elburi Active member Joined Apr 8, 2016 Posts 35 Location Reims , France Aug 12, 2016 #7 the PC was shutdown for a long time , so there are 65 update to install ... do youy want the list ?
E elburi Active member Joined Apr 8, 2016 Posts 35 Location Reims , France Aug 12, 2016 #8 but the KB3068708 is not in the list of update to install. perhaps, I have to install it manually ?
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 12, 2016 #9 The KB3068708 is already installed :) You can simply list one of the update (KB) you have to install.
The KB3068708 is already installed :) You can simply list one of the update (KB) you have to install.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 12, 2016 #11 Alright, try to download and install the update below manually. Download Security Update for Windows 7 for x64-based Systems (KB3042058) from Official Microsoft Download Center If it fails, upload the two files below for me so I can review them. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
Alright, try to download and install the update below manually. Download Security Update for Windows 7 for x64-based Systems (KB3042058) from Official Microsoft Download Center If it fails, upload the two files below for me so I can review them. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
E elburi Active member Joined Apr 8, 2016 Posts 35 Location Reims , France Aug 16, 2016 #12 it failed so the files you want : Dropbox - 1608161410
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 16, 2016 #13 Please follow the instructions for the Method 6 in the link below. https://support.microsoft.com/en-ca/kb/2509997
Please follow the instructions for the Method 6 in the link below. https://support.microsoft.com/en-ca/kb/2509997
E elburi Active member Joined Apr 8, 2016 Posts 35 Location Reims , France Aug 16, 2016 #14 ok i followed the method 6 and after this, the installation of Download Security Update for Windows 7 for x64-based Systems (KB3042058) from Official Microsoft Download Center run as well. i reboot the machine and i try to install the others, so it's all right for all ofthem. have I to do anything else to consolidate ? thanks a lot for your help ( and it's not the first time :-D )
ok i followed the method 6 and after this, the installation of Download Security Update for Windows 7 for x64-based Systems (KB3042058) from Official Microsoft Download Center run as well. i reboot the machine and i try to install the others, so it's all right for all ofthem. have I to do anything else to consolidate ? thanks a lot for your help ( and it's not the first time :-D )
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 16, 2016 #15 For now, just try to install all your other updates, and let me know if they go through or if they failed :)
For now, just try to install all your other updates, and let me know if they go through or if they failed :)
E elburi Active member Joined Apr 8, 2016 Posts 35 Location Reims , France Aug 17, 2016 #16 there's a new issue : the upadtes were installed as well but when I rebooted there was the message : failure configuring updates windows. Cancel changes . after the reboot, the updates must be installed one more time.
there's a new issue : the upadtes were installed as well but when I rebooted there was the message : failure configuring updates windows. Cancel changes . after the reboot, the updates must be installed one more time.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 17, 2016 #17 How many updates do you have to install in total?
E elburi Active member Joined Apr 8, 2016 Posts 35 Location Reims , France Aug 22, 2016 #18 i had 65 but i installed each one by one et it stay 9 updates to install. I tried to install the 9 manually but it failed. the list : KB3110329 KB3109103 KB3109094 KB3093513 KB3154070 KB3138962 KB3147071 KB3153171 KB3146706
i had 65 but i installed each one by one et it stay 9 updates to install. I tried to install the 9 manually but it failed. the list : KB3110329 KB3109103 KB3109094 KB3093513 KB3154070 KB3138962 KB3147071 KB3153171 KB3146706
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 22, 2016 #19 Try to install the KB3110329 again. If it fails, upload the two files below for me to review. C:\Windows\WindowsUpdate.log C:*\Windows\Logs\CBS\CBS.log
Try to install the KB3110329 again. If it fails, upload the two files below for me to review. C:\Windows\WindowsUpdate.log C:*\Windows\Logs\CBS\CBS.log
E elburi Active member Joined Apr 8, 2016 Posts 35 Location Reims , France Aug 23, 2016 #20 i tried to install, i had no error log but when i rebooted the configuration of the computer failed. the logs : Dropbox - 23082016
i tried to install, i had no error log but when i rebooted the configuration of the computer failed. the logs : Dropbox - 23082016