Hi George :)
My name is Aura and I'll be assisting you with your issue. We're not using FRST in this section, we use other tools instead. Follow the instructions below please.
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
- Download the right version of SURT for your system;
- Your version of Windows is: Windows 7 SP1 x64
- Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
- On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
- Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)