[SOLVED] Audio keep stopping, sfc scan shows corrupted and unable to repair

Bheizm · May 23, 2016

Hi! I'm currently having an issue which the audio kept stopped working and the audio related websites such as YouTube started to crash. I tried restarting the Windows Audio service and it seems to work but after a while the audio stopped working again. I tried using sfc /scannow but it mentioned the corrupt file is unable to repair. I've tried running the SFCFix.exe and the results is shown:

SFCFix.txt:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-05-24 10:17:12.305
Microsoft Windows 10 Build 10586 - amd64
Not using a script file.

AutoAnalysis::
WARNING: Performed DISM repair due to manifest damage on component "amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.23918.0_none_53c8344321b452ba". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.23918.0_none_9b756b1a36307bc0". See CBS logfile for more details.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 18
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-05-24 10:35:07.355
----------------------EOF-----------------------

Attached is the CBS.zip file.

BrianDrab · May 26, 2016

Hi and welcome to Sysnative. The files that are referenced that have issues are related to your Antivirus Avast. Are you using the free version of the software? I assume you are using the most current version?

Please let me know. Thanks.

Bheizm · May 30, 2016

Yes, I'm using the free version of Avast (Avast Free Antivirus 2015).

BrianDrab · May 30, 2016

First thing we should do is uninstall Avast from Add/Remove programs. Once you have removed it please follow the instructions at the link below to run the Avast Uninstall Utility to clean up any remnants that are left over.
Avast Uninstall Utility | Download aswClear for Avast Removal

Once this is complete, then please do the following.

SFC Scan
1. Right-click on the Start

button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Bheizm · Jun 8, 2016

Avira Free 2015 is uninstalled and the steps are followed.

The cbs.zip requested is uploaded.

Thanks.

BrianDrab · Jun 8, 2016

Thanks. Next step is I need your hives.

Retrieve Components/Software Hives
Note: The Software have has confidential and sensitive information in it so please send me a PM with a link to that particular hive so it's not in the public form.

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, two of which are named COMPONENTS and SOFTWARE.
Copy these two files to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right click on these files on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
You can close any open windows you have as well as the RegBack program now.

Bheizm · Jun 9, 2016

RegBak zip sent via PM.

BrianDrab · Jun 9, 2016

Thank you. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Bheizm · Jun 10, 2016

Attached is the content of the file

Read More:

BrianDrab · Jun 10, 2016

Thanks. Please do the following again.

SFC Scan
1. Right-click on the Start

button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Bheizm · Jun 10, 2016

Attached is the cbs.zip file.

Looks like the sfc scan doesn't have error now. Thanks.

BrianDrab · Jun 11, 2016

Excellent. Now let's do the following.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Bheizm · Jun 13, 2016

Attached is the cbs.zip file after the dism scan.

BrianDrab · Jun 13, 2016

Looks good. At this point I've resolved all of your Windows Update/Servicing issues. As you are still having unrelated issues I suggest that you post an inquiry in our Windows 10 forum. The experts there have much more knowledge in hardware/software than I do.

https://www.sysnative.com/forums/windows-10-a/

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[SOLVED] Audio keep stopping, sfc scan shows corrupted and unable to repair

Bheizm

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