1. #1

    Windows Task Manager crashing - Home Premium x64

    Hi Everyone,

    I'm having an issue where Windows Task Manager constantly crashes. I've completed several A/V scans, malware etc, all of which detected no instances that would affect WTM.

    I have attached a log detailing the crash. The logs are identical every time i attempt to launch it.

    Unfortunately, I do not have access to a vanilla/recovery copy of Windows 7 Home Premium x64 for a repair install - Unable to obtain one from MS either - being an OEM copy.

    All other elements of the OS run perfectly. SFC/chkdsk do not detect any issues so at this point I am stumped.

    Any help/suggestions would be greatly appreciated.

    Cheers,

    Rory.taskmgr crash.zip


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  2. #2

    Re: Windows Task Manager crashing - Home Premium x64

    Just further, I have attached the most recent SFC CBS log, where Windows has finally recognized that taskmgr is damaged.

    Thanks.
    Attached Files Attached Files

  3. #3
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    Re: Windows Task Manager crashing - Home Premium x64

    You can purchase OEM recovery discs for a nominal fee (usually about $30 - last time I checked with HP).

    OEM + Microsoft Windows Replacement Media (OS DVDs)

    I've moved your thread to Windows Update forum for follow-up.

    Regards. . .

    jcgriff2

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  4. #4
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    Re: Windows Task Manager crashing - Home Premium x64

    Hi Rorus4 :)

    My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

    SFCFix - Fix Time

    WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

    Follow the instructions below to download and execute a SFCFix fix, and provide the log.
    • Download SFCFix and move the executable on your Desktop;
    • Download the attached SFCFix.zip and move the archive to your Desktop;
      Note: Make sure that the file is named SFCFix.zip, do not rename it.
    • Save any work you have open, and close every programs;
    • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    • SFCFix will launch, let it complete;
    • Once done, a file will appear on your Desktop, called SFCFix.txt;
    • Open the file, then copy and paste its content in your next reply;

    SFCFix.zip

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  5. #5

    Re: Windows Task Manager crashing - Home Premium x64

    Hi Aura,

    Thank You for your assistance. I have ran your fix, however Task Manager is still crashing. I have looked through the registry and there are no Task Manager keys or DWORD's in locations suggested. I'm now coming to the point where I attempt a repair install (I have since obtained a retail copy of HomePremium SP1 x64) However If I can avoid that and simply correct the Task Mgr registry issue, that'd save a lot of time.

    Below is the SFCFix results:

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2016-04-16 12:32:43.979
    Microsoft Windows 7 Service Pack 1 - amd64
    Using .zip script file at C:\Users\Sarah\Desktop\SFCFix.zip [0]








    PowerCopy::
    Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-taskmgr_31bf3856ad364e35_6.1.7601.17514_none_7288349cbfd37b08\taskmgr.exe


    Successfully copied file C:\Users\Sarah\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-taskmgr_31bf3856ad364e35_6.1.7601.17514_none_7288349cbfd37b08\taskmgr.exe to C:\Windows\winsxs\amd64_microsoft-windows-taskmgr_31bf3856ad364e35_6.1.7601.17514_none_7288349cbfd37b08\taskmgr.exe.


    Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-taskmgr_31bf3856ad364e35_6.1.7601.17514_none_7288349cbfd37b08\taskmgr.exe
    Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-taskmgr_31bf3856ad364e35_6.1.7601.17514_none_7288349cbfd37b08\taskmgr.exe
    PowerCopy:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 2 datablocks.
    Finish time: 2016-04-16 12:32:45.196
    Script hash: FynKI7QOYPtHBaJghtMnFDXvoUzKMz5CYsPPFf1sG0Q=
    ----------------------EOF-----------------------

  6. #6
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    Re: Windows Task Manager crashing - Home Premium x64

    We need to run SFC to see if the replacement is accepted. Follow the instructions below.

    System File Checker (SFC)
    Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
    • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
    • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
    • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
    • Enter the command below and press on Enter;
      Code:
      sfc /scannow
      Note: There's a space between "sfc" and "/scannow";
    • Once the scan is complete, enter the command below and press on Enter
      Code:
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

    Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  7. #7

    Re: Windows Task Manager crashing - Home Premium x64

    Hi Aura,

    I've just completed an SFC scan. No violations found. As the reg enrties/dlls/dwords are missing for task mgr, I'm thinking of exporting those relevant files from a known working windows 7 sp1 x64 system and import them to this laptop.. worth a shot? Unless you have any quicker ideas/options?

    Here is the CBS log: Microsoft services

    Cheers.

  8. #8
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    Re: Windows Task Manager crashing - Home Premium x64

    Can you list me the keys you checked for the Task Manager? Also, follow the instructions below please.

    System Update Readiness Tool (SURT) - Scan
    Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
    • Download the right version of SURT for your system;
      • Your version of Windows is:
    • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
    • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
    • Attach this log in your next reply;

    Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

    System Update Readiness Tool (SURT)

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
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  9. #9

    Re: Windows Task Manager crashing - Home Premium x64

    Hi Aura,

    Thank you for the continued support. Here is the location in the Reg where I first looked for any TaskMgr related items: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies
    \System.
    The DisableTaskMgr dword was missing, so I created one and set to 0, which still didn't help, TM still crashes.

    I will run the SURT now and attach the log once complete. Fingers crossed.

    Thanks,

    Rory.




  10. #10

    Re: Windows Task Manager crashing - Home Premium x64

    Here is the CheckSUR results, no errors, but TM is still crashing:

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2016-04-18 11:48


    Checking Windows Servicing Packages


    Checking Package Manifests and Catalogs


    Checking Package Watchlist


    Checking Component Watchlist


    Checking Packages


    Checking Component Store


    Summary:
    Seconds executed: 2240
    No errors detected

  11. #11

    Re: Windows Task Manager crashing - Home Premium x64

    Hi Aura,

    Since we spoke, I've gone and completed a repair install which has resolved this issue. A bit more extensive and time-consuming, but all appears to be running properly now. Thank You for your support and contribution!

    This is now resolved.

    Best,

    Rory.

  12. #12
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    Re: Windows Task Manager crashing - Home Premium x64

    Glad to see that you found a solution to your issue Rory. Thank you for sharing it with us :)

    And no problem, you're welcome!

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

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