Unable to Update to Windows 10 (Stuck at "Starting download")

bingarbage · Apr 8, 2016

Hi I'm currently running Windows 8.1 x64 (Build 9600). I'm trying to update to Windows 10. However, when I try to run the Get Windows 10 program, it inevitably gets stuck at "Starting download."

I've tried rebooting numerous times, even tried running the "Fix problems with Windows Update" troubleshooting app (which stalled the first time I ran it-- got stuck on stopping BITS service-- but worked after a reboot), to no avail.

Any help would be greatly appreciated!

Thanks!

hackerman1 · Apr 8, 2016

It probably has nothing to do with your computer....
I have had the same problem with both WS2008-R2 & W7 on my computer, and W7 on another.

Today i finally managed to download and install the updates, about 600 MB for a fresh W7-installation.
It took 4 days (and nights)....!?

bingarbage · Apr 8, 2016

Hi hackerman1. I appreciate your input. :)
But I'm not sure what fresh Windows 7 installation has to do with anything? I'm trying to update from Windows 8.1 to Windows 10.

Anyways, attaching relevant logs.

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-08 19:30:26.365
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.






File upload aborted - failed to connect to upload server.




SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-04-08 19:45:16.911
----------------------EOF-----------------------

I couldn't attach CBS.zip to this post. Forum said "Remote file is too large." So I threw it up on my hosting instead:

http://thestuffoflegends.net/files/CBS.zip

Hopefully that's not an issue.

hackerman1 · Apr 8, 2016

"fresh W7-installation" ?

I only tried to explain why i download that much....
600 MB should take an hour or two, not 4 days....

Also, take a look in the forum, there are several other "new" threads about update-problems.

BrianDrab · Apr 11, 2016

Hi bingarbage -

Welcome to Sysnative and sorry for the delay. If you are still in need of assistance, please let me know.

bingarbage · Apr 12, 2016

BrianDrab said:
Hi bingarbage -

Welcome to Sysnative and sorry for the delay. If you are still in need of assistance, please let me know.

Hi Brian, thank you. Yes I am still in need of assistance. :)

BrianDrab · Apr 12, 2016

OK, no problem. Please do the following so I can gather some info.

1. Right-Click your Start button and select Command Prompt (Admin). Answer Yes to the UAC prompt if it comes up.
2. Type or copy/paste the following into the command-prompt and hit enter.
set > 1 && notepad 1

3. Notepad will open with some text. Please paste this into your next reply.

bingarbage · Apr 12, 2016

Code:

ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\Garbage\AppData\Roaming
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=GarbageMAN
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
GTK_BASEPATH=C:\Program Files (x86)\GtkSharp\2.12\
HOMEDRIVE=C:
HOMEPATH=\Users\Garbage
KMP_DUPLICATE_LIB_OK=TRUE
LOCALAPPDATA=C:\Users\Garbage\AppData\Local
LOGONSERVER=\\MicrosoftAccount
MOZ_PLUGIN_PATH=C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\
NUMBER_OF_PROCESSORS=6
OS=Windows_NT
Path=C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\ProgramData\Oracle\Java\javapath;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files\OpenVPN\bin;C:\Program Files (x86)\MiKTeX 2.9\miktex\bin\;C:\Program Files\TortoiseGit\bin;C:\Program Files (x86)\AMD\ATI.ACE\Core-Static;C:\Program Files (x86)\GtkSharp\2.12\bin;C:\Users\Garbage\AppData\Local\Programs\Python\Python35-32\Scripts\;C:\Users\Garbage\AppData\Local\Programs\Python\Python35-32\;C:\Users\Public\Video\GPAC;C:\Users\Public\Video\GPAC;C:\Users\Public\Video\GPAC
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=AMD64 Family 21 Model 2 Stepping 0, AuthenticAMD
PROCESSOR_LEVEL=21
PROCESSOR_REVISION=0200
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC=C:\Users\Public
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\Users\Garbage\AppData\Local\Temp
TMP=C:\Users\Garbage\AppData\Local\Temp
USERDOMAIN=GARBAGEMAN
USERDOMAIN_ROAMINGPROFILE=GARBAGEMAN
USERNAME=Garbage
USERPROFILE=C:\Users\Garbage
VS140COMNTOOLS=C:\Program Files (x86)\Microsoft Visual Studio 14.0\Common7\Tools\
windir=C:\WINDOWS

BrianDrab · Apr 13, 2016

Thanks. Let's take a look at the following log. Please zip/attach.

C:\$Windows.~bt\Sources\Panther\SetupAct.log

bingarbage · Apr 13, 2016

There is no "$Windows.~bt" folder-- I'm assuming because the Get Windows 10 updater has never managed to start the download?

BrianDrab · Apr 13, 2016

OK, let's try the following then. Please download the Media Creation Tool and run it. Make sure you select Download tool now.
Accept the terms if prompted.
Select to create media for another PC.
Choose ISO file and save this ISO file to your desktop.

Let me know when it's complete.

bingarbage · Apr 13, 2016

Done!

BrianDrab · Apr 13, 2016

Great. Now do the following.

1. Right-click on the ISO file and select Mount.
2. Now when you open file explorer you should see a new Drive Letter labeled with the name ESD-ISO or something similar.
3. If you double-click this you will see a setup.exe. Please double-click this and then follow the prompts to upgrade your PC.

Let me know how you get on.

Thanks.

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Unable to Update to Windows 10 (Stuck at "Starting download")

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