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  1. #1

    Question [W7SP1Pro x64] bex/appcrash error problem. FIX: CHANGED ANTIVIRUS.

    hi everyone! first it's my first time posting here so I'm sorry if I posted somewhere wrong or did something worng!

    So I have now for around 2 months a bex error on many programs ( programs that runs in the background and randomly pops up an bex error or older games that have an bex errors too...) and I tried out the following :

    - trying to make this programs as exception for DEP to fix the bex problem --> doesn't work cause it is an application that need DEP in order to run it

    - disabling DEP with the CMD --> the same errors occurs but with APPCRASH (and not BEX) instead

    - reinstalling the entire OS ( so a fresh windows 7 installation) --> deosn't fix the problem either

    - trying all types of compability modes --> doesn't work either , keep getting BEX/APPCRASH error

    - moving my game to another drive ( from my HDD to my main SSD that operates windows 7 pro) --> does not fix the problem

    - reinstalling the program itself on main C: drive --> doesn't fix the problem either

    - trying to install the newest versions of drivers , windows updates, graphic drivers or all sort of packages like microsoft visual c++or.net framework --> I think that I tried it all out but eventually a link to upgrade all of it to double check if the problem doesn't come from that kind of thing would be nice!

    - hardware tests like ram test or hdd tests --> all ok and works but problem still persists

    here are my computer specs :

    -Windows 7 Professional 64-bit SP1

    -Intel Core i5 4460 @ 3.20GHz

    -16,0GB Dual-Channel DDR3

    -4095MB NVIDIA GeForce GTX 960 (MSI)

    -ASUSTeK COMPUTER INC. B85M-GAMER (SOCKET 1150)

    -232GB Samsung SSD 850 EVO 250G SCSI Disk Device (SSD)

    1863GB TOSHIBA DT01ACA200 SCSI Disk Device (SATA)

    1863GB TOSHIBA External USB 3.0 USB Device (USB (SATA))

    -HL-DT-ST DVDRAM GH24NSD1 SCSI CdRom Device

    and here a few of my bex errors (sorry for the german):

    first one:

    A very old MMORPG ( 10-15 years old actually) called Rappelz ( official server):
    Problemsignatur:
    Problemereignisname: BEX
    Anwendungsname: SplashLoading.exe
    Anwendungsversion: 1.0.0.1
    Anwendungszeitstempel: 53acfd1b
    Fehlermodulname: StackHash_87e0
    Fehlermodulversion: 0.0.0.0
    Fehlermodulzeitstempel: 00000000
    Ausnahmeoffset: 000cfc32
    Ausnahmecode: c0000005
    Ausnahmedaten: 00000008
    Betriebsystemversion: 6.1.7601.2.1.0.256.48
    Gebietsschema-ID: 1031
    Zusatzinformation 1: 87e0
    Zusatzinformation 2: 87e0cbf7f34ed6ab58515863e481a219
    Zusatzinformation 3: 1acf
    Zusatzinformation 4: 1acffc44dffa223f517a14372c5c4a3c

    Lesen Sie unsere Datenschutzbestimmungen online:
    Windows 7 Privacy Statement

    Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
    C:\Windows\system32\de-DE\erofflps.txt

    second one:

    Acrobat Distiller :
    Problemsignatur:
    Problemereignisname: BEX
    Anwendungsname: AcroDist.exe
    Anwendungsversion: 15.6.30279.15069
    Anwendungszeitstempel: 585e7af4
    Fehlermodulname: StackHash_87e0
    Fehlermodulversion: 0.0.0.0
    Fehlermodulzeitstempel: 00000000
    Ausnahmeoffset: 000cfc32
    Ausnahmecode: c0000005
    Ausnahmedaten: 00000008
    Betriebsystemversion: 6.1.7601.2.1.0.256.48
    Gebietsschema-ID: 1031
    Zusatzinformation 1: 87e0
    Zusatzinformation 2: 87e0cbf7f34ed6ab58515863e481a219
    Zusatzinformation 3: 1acf
    Zusatzinformation 4: 1acffc44dffa223f517a14372c5c4a3c

    Lesen Sie unsere Datenschutzbestimmungen online:
    Windows 7 Privacy Statement

    Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
    C:\Windows\system32\de-DE\erofflps.txt

    there are more but there's the two only ones that happened recently so there are the only one I could catch right now ( especially some do happen if I execute a new program...), but there are also some with nvidia that are happening sometimes...

    first nvidia problem :

    Open Automate:
    Problemsignatur:
    Problemereignisname: BEX
    Anwendungsname: OAWrapper.exe
    Anwendungsversion: 37.0.3.0
    Anwendungszeitstempel: 5a04762a
    Fehlermodulname: StackHash_87e0
    Fehlermodulversion: 0.0.0.0
    Fehlermodulzeitstempel: 00000000
    Ausnahmeoffset: 000cfc32
    Ausnahmecode: c0000005
    Ausnahmedaten: 00000008
    Betriebsystemversion: 6.1.7601.2.1.0.256.48
    Gebietsschema-ID: 1031
    Zusatzinformation 1: 87e0
    Zusatzinformation 2: 87e0cbf7f34ed6ab58515863e481a219
    Zusatzinformation 3: 1acf
    Zusatzinformation 4: 1acffc44dffa223f517a14372c5c4a3c

    Lesen Sie unsere Datenschutzbestimmungen online:
    Windows 7 Privacy Statement

    Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
    C:\Windows\system32\de-DE\erofflps.txt

    SHIM Utility:
    Problemsignatur:
    Problemereignisname: BEX
    Anwendungsname: NvSHIM.exe
    Anwendungsversion: 29.1.0.0
    Anwendungszeitstempel: 59d795a3
    Fehlermodulname: StackHash_87e0
    Fehlermodulversion: 0.0.0.0
    Fehlermodulzeitstempel: 00000000
    Ausnahmeoffset: 000cfc32
    Ausnahmecode: c0000005
    Ausnahmedaten: 00000008
    Betriebsystemversion: 6.1.7601.2.1.0.256.48
    Gebietsschema-ID: 1031
    Zusatzinformation 1: 87e0
    Zusatzinformation 2: 87e0cbf7f34ed6ab58515863e481a219
    Zusatzinformation 3: 1acf
    Zusatzinformation 4: 1acffc44dffa223f517a14372c5c4a3c

    Lesen Sie unsere Datenschutzbestimmungen online:
    Windows 7 Privacy Statement

    Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
    C:\Windows\system32\de-DE\erofflps.txt

    thanks for your help and if you need extra information just say so ! This is already the fifth time I post this on forums for computer helps and I am an informatician myself but its really annoying and I just can't find a solution to it.


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  2. #2
    Moderator
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    Join Date
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    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: bex/appcrash error problem

    Hello and welcome to Sysnative!

    Have you run SFC /scannow to check the integrity of your system files? If not, please do so.

    Have you tried using a different GPU driver?

  3. #3

    Re: bex/appcrash error problem

    the SFC /Scannow didn't do anything.... but right downloading all of the oldest gpu drivers and tomorrow or worst case the next day then I will test them all - one by one. thanks for your quick reply and have a good day !

  4. #4
    Moderator
    BSOD Kernel Dump Analyst
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    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
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    Posts
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    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: bex/appcrash error problem

    What do you mean by didn't do anythign? What was the message you received? Test an older one, not all of them.

  5. #5

    Re: bex/appcrash error problem

    with nothing I mean that everything was ok... sorry for this poor wording.... and for the drivers yes I will be first testing an older one but if it doesn't work I will test the other one as well.

  6. #6

    Re: bex/appcrash error problem

    a little update that I got from testing the drivers... the two Nvidia errors and acrobat distiller were all solved with a clean uninstillation from Nvidia Experience.

    So it wasn't the driver but Nvidia Experience that were causing the problem for all three ( not quite 100% sure but it hasn't popped up for a long time now ....).

    BUT the rappelz error ( so the splash loading error) still occur when I try to launch the game and no downgrading to an older Nvidia driver does the trick....

    tl;dr: the 2 Nvidia and the acrobat distiller problem are most likely now solved but not the splash loading error from my game Rappelz. Anything else that could do the trick ?

  7. #7
    Moderator
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    softwaremaniac's Avatar
    Join Date
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    Location
    Croatia
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    Posts
    5,166
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: bex/appcrash error problem

    Copy SplashLoading.exe file to another folder, so you have a backup, then delete it from the game's directory and try launching it again.

  8. #8

    Re: bex/appcrash error problem

    good try but even deleting it pops up the same error with the same error code.

  9. #9
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,166
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: bex/appcrash error problem

    Have you tried running in compatibility mode and as Administrator?

    You can also try this:
    1: Start Notepad (Win+R, type notepad, enter/ok)
    2: Type in:
    Code:
    ECHO OFF taskkill /f /im SFrame.exe
    3: save (Ctrl+S)
    4: Change "Save as type:" to "All Files (*.*)"
    5: Set the name to whatever.bat, the important part is that it ends in .bat
    6: Put ithe file you've just created in your start bar, start menu or onto the desktop.
    7: Double click that file any time you want to kill SFrame.exe, which will also end game guard.

  10. #10

    Re: bex/appcrash error problem

    so I tried to putting only the rappelz exe in compability mode and admin --> not working

    then Sframe + rappelz exe --> not working

    and then Sframe+ rappelz exe +splashloading --> not working

    and every combination of it --> nothing works

    and trying to kill the Sframe exe froze my entire pc...

    I knew that Game guard was persistent but to froze my entire pc just for that was a bit... harsh.

    ps: thing that i just noticed : by closely examinating what hppens when I try to launch the game via task manager something bothers me : the gamemon. exe launches normally and an gamemon64.exe launches too ( gamemon aka gameguard) but the splitsecond before the splash loading error pops up... they dissapear with two other things: Splashloading and SFrame...

  11. #11

    Re: bex/appcrash error problem

    a ramdom thought.... the game has a feature where you can start multiple instances of the game at once and I am suspecting this splash loading error is the one that don't let me do that cause of gameguard.... just an extra information which will maybe help you...

  12. #12

    Re: bex/appcrash error problem

    another update : I thought that the other bex problem were solved but they ve come back .....

  13. #13
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,166
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: bex/appcrash error problem

    Did you use a clean Windows 7 iso for reinstall?

  14. #14

    Re: bex/appcrash error problem

    To be honest I used one I never used before in two days i will do a clean installation with the one I know... will take me a bit to get everything again ( around 1 or 2 days but will update regularly about it to let you know).

  15. #15

    Re: bex/appcrash error problem

    ohh but before I do that I would say something that could help you everytime I get one of those it is this one : the StackHash_87e0 one. Could I ask if you know of what this result could come, please?

  16. #16
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,166
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: bex/appcrash error problem

    Is it compatible with Windows 7?

  17. #17

    Re: bex/appcrash error problem

    sorry but what exactly ? if you meant my hardware , yes it is.

  18. #18
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,166
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: bex/appcrash error problem

    The game. Is it compatible with Windows 7?

  19. #19

    Re: bex/appcrash error problem

    yes it is and gameguard too!

  20. #20

    Re: bex/appcrash error problem

    so I did a clean windows 7 install and the problem still pops up.... any other ideas ?

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