[SOLVED] Your Device is missing important security and quality fixes (in red on Windows Update)

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pfcooper

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Helping a friend remotely)
the above message in windows 10 os build 18363.720 with three updates that keep trying to update
but all fail with 0x800706be. Updates are for KB4560960, KB4537572, KB4497165.

Attempted sfc /scannow but error Windows Resource Protection could not start the repair.
Ran trouble shooter but always get Pending restart. Restart attempts updates again with same results.
Created a restore point.
Need help.
 

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Hi!


GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
ran gsmartcontrol.exe started test on one drive but
the one marked C:(OS) is Unsupported.
test 1 is running on the 2TB hard drive.
do you want a test run on the 32GB SSD as well and can it run while the first test is running
 

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  • GSmartAttr1.PNG
    GSmartAttr1.PNG
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  • Drive test.PNG
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SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
I'm sorry, the cbs folder is on my desktop, where do you want me to upload it? I can attach the cbs.log in the folder here but is that the problem that it gets truncated
 
whatever it takes I guess. I've ensured there is File History backups done for two user accounts on the pc.
They're worried about losing stuff if windows is reinstalled. What do you usually see happen.

Do we need to test the SSD for any problems, is that where windows runs stuff on?
 
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