"You may be a victim of software counterfeiting" - Windows Activation - 0xD0000034

[sunnybreezygarlic]

A friend called me last week, saying his HP laptop could not boot up. We did some troubleshooting and, thankfully, later we could boot it up using "Last Known Good Configuration".

Today, he reported Windows displayed a pop up window ("Optional update delivery is not working") with message "You may be a victim of software counterfeiting".

Laptop specs:
HP Elite 8460p
Windows 7 Pro SP1

This was purchased from CDW 5+ years ago and working fine all the time. We are sure the license is legit.

When checking Computer Properties, the Windows activation section shows: Status Now Available, Product ID: Not Available

We tried restarting the computer, running "slui.exe", "slui.exe 4" both showed error in popup: Windows Activation - An error has occurred. You can also contact Hewlett-Packard Company by phone to help resolve this problem. Expanding the details, it shows: Code: 0xD000034, Description: Unable to find a detailed error description. Unknown facility code of 0x1000 (4096L) Facility error: 0x34 (52L)

We ran Avast Cloudcare full computer scan, "sfc /scannow" returns everything ok, did "chkdsk /f /r" as well. Still cannot re-activate the license.

We ran Microsoft Genuine Advantage Diagnostics Tool (http://go.microsoft.com/fwlink/?linkid=52012). Below is the report.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc0000034
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0C62CC2E-B382-4319-9FA1-49CB6FFFD739}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.200102-1707
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0C62CC2E-B382-4319-9FA1-49CB6FFFD739}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-935445116-2879956608-2681333508</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook Folio 9480m</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>M85 Ver. 01.30</Version><SMBIOSVersion major="2" minor="7"/><Date>20150115000000.000000+000</Date></BIOS><HWID>47A50500018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
C:\windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:22:2019 13:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAAAAQABAAEAAAACAAAAAgABAAEACrZMbsKGUHS+MIxs5oNUQEhBuno=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
  ACPI Table Name          OEMID Value    OEMTableID Value
  APIC                                 HPQOEM                          22DA   
  FACP                                HPQOEM                          22DA   
  HPET                                HPQOEM                          22DA   
  MCFG                              HPQOEM                          22DA   
  TCPA                                HPQOEM                          22DA   
  SSDT                                HPQOEM                          SataAhci
  SSDT                                HPQOEM                          SataAhci
  SLIC                                  HPQOEM                          SLIC-MPC
  MSDM                                           HPQOEM                          SLIC-MPC
  FPDT                                HPQOEM                          22DA   
  BGRT                               HPQOEM                          22DA   
  SSDT                                HPQOEM                          SataAhci
  SSDT                                HPQOEM                          SataAhci
  SSDT                                HPQOEM                          SataAhci
  SSDT                                HPQOEM                          SataAhci
  ASF!                                 HPQOEM                          22DA

Any suggestions please?

 

[xrobwx71]

Open an elevated command prompt and type SLMGR -REARM hit enter and reboot. It should reset the licensing. It may require you to re-enter the key.

 

[sunnybreezygarlic]

Thank you. We tried that but got error:
On a computer running Microsoft windows non-core edition, run 'slui.exe
0x2a 0xD0000034' to display the error text.
Error: 0xD0000034

We tried "slmgr /ipk [window product key]", got this:
Error: 0xC004F050 The Software Licensing Service reported that the product key is invalid.

We tried a bunch of other slmgr switches, got similar results, see screenshots:
Screenshot-1
Screenshot-2
Screenshot-3

(Also, the wi-fi and printer started not working. We check Device Manager, it says Windows cannot load the drivers.
Screenshot-4
We tried uninstalling the driver, but nothing happened after clicking the Uninstall button (with delete driver checkbox checked).)

Any other suggestions?