Yet Another Windows 10 Upgrade Failed

Paul Maul · Dec 27, 2019

Hello Everyone.

I am trying to upgrade a PC from Win7 Pro to Win10 Pro. This is the situation. I work IT for a small company. We have a store in Houston, I'm at the main store in Louisiana, with 2 windows 7 PCs i am trying to get windows 10 on them remotely. The error on event viewer shows error code 0x8007001F. Google led me here and I see you have had success with helping others. I hope that I also find such success.

I've followed the steps in the Forum Posting Instructions. I ran sfc /scannow and the System Update Readiness Tool. Both showed no errors. I then ran the SFCFix tool and it also showed no errors. See results below. As per instructions I am including the CBS log files.

Usually when the upgrade fails I reinstall windows 7 and everything goes through after that just fine. To do that I either need to talk someone through that process or I need to have the PC shipped to me. I would prefer to do the in place upgrade. Any help anyone can provide would be appreciated.

Thank you,
Paul Maul

SFCFix results.

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-12-20 16:14:23.771
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-12-20 16:27:44.848
----------------------EOF-----------------------

Sysnative Windows Update · Dec 27, 2019

Hello and welcome!

Please do the following:

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.

Paul Maul · Dec 27, 2019

Thank you softwaremaniac. Here are the FRST and Addition files.

Sysnative Windows Update · Dec 27, 2019

Please fully remove Webroot from the system and reboot. Afterwards, please retry the upgrade.

Please refer to these instructions for proper removal:

SecureAnywhere You need help uninstalling legacy Webroot software

Paul Maul · Jan 9, 2020

Sorry it took me awhile to get back to you. After speaking with my supervisor we decided that it would just be best I would just talk them through reinstalling win 7 on the PC and then doing the Win10 upgrade from there. I've done it a few times so I am confidant I can do that. Thank you for your time. I do appreciate it.

Sysnative Windows Update · Jan 9, 2020

I'm confident that this is the cause, it could save you time.

Thanks for letting me know anyway.

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Yet Another Windows 10 Upgrade Failed

Paul Maul

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Sysnative Windows Update

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Paul Maul

New member

Attachments

Sysnative Windows Update

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Paul Maul

New member

Sysnative Windows Update

Inactive