[SOLVED] WU/Store/TSL/Reset connection errors (0x80240437)

FiveCentFather · Jan 9, 2020

I am receiving multiple errors. Neither Windows Update nor MS Store will work. Some websites are either Resetting the connection in Chrome or throwing back a possible TSL security error in Edge.

This is a new to me laptop that I'm trying to get ready for my daughter. I downloaded and installed a Cumulative update (KB4531707) and now nothing works.

DSIM finished with no changes made.

SFC finished with no corrections.

SFCFix found nothing either.

See attached CBS.log.

Sysnative Windows Update · Jan 9, 2020

Hi!

This sounds like a certificate error. Are there any certificates on the machine or software that requires certificates?

FiveCentFather · Jan 9, 2020

For some reason the file didn't attach. Here it is.

FiveCentFather · Jan 9, 2020

This is clean install of Windows 10 Enterprise AFAIK. I bought this off a guy this morning.

Where can I check for that stuff?

Sysnative Windows Update · Jan 9, 2020

Here, let me:

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.

FiveCentFather · Jan 9, 2020

Thank you. Here are those logs.

Sysnative Windows Update · Jan 9, 2020

Type services.msc into search and ensure that Software Protection service is running.

FiveCentFather · Jan 9, 2020

It was. I restarted it just in case that might help. No difference.

Sysnative Windows Update · Jan 9, 2020

This may be a proxy issue:

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

FiveCentFather · Jan 9, 2020

Still same symptoms.

Here's the log.

Sysnative Windows Update · Jan 9, 2020

Which update did you install specifically?

FiveCentFather · Jan 9, 2020

It's the December 9th Cumulative update, but I'm not totally sure that's what caused the problem. That's just the last thing that downloaded and installed. Should I try rolling that back?

Sysnative Windows Update · Jan 9, 2020

Not yet, please try the following:

Restart Windows in Safe Mode w/networking.

Download Windows Repair (All-in-One) Portable

Extract the tweaking.com_windows_repair_aio.zip to c:\Windows\TEMP the zip will extract to a folder called Tweaking.com - Windows Repair
Execute the file Repair_Windows.exe from the Tweaking.com - Windows Repair folder, accept the Security warning and the EULA
Click the button Jump To Repairs
Click the Open Repairs button to access the following screen:
Click the box All Repairs to uncheck all the boxes
Check only the following boxes:
- 16 - Repair Windows Updates
Check the box Restart/Shutdown System When Finished > Restart System
Click the Start Repairs button
When the system reboots, attempt the update again.

FiveCentFather · Jan 9, 2020

No change after that procedure.

Sysnative Windows Update · Jan 9, 2020

Please get me the Windows Update log: How to Find the Windows Update Log in Windows 10

FiveCentFather · Jan 9, 2020

Here you go, and thanks for still working on this.

Sysnative Windows Update · Jan 9, 2020

1. Press the Win+R keys to open the Run dialog.

2. Type WSReset.exe, and click/tap on OK.

Command Prompt Window will appear and disappear after some 30 seconds. MS Store should launch then.

FiveCentFather · Jan 9, 2020

No change.

App updates still fail with error 0x80240438.

Sysnative Windows Update · Jan 9, 2020

Please click on Start, type in Network and Sharing Center, find your network, right-click it, go to properties and disable (uncheck) IPv6.

Press OK to confirm.

FiveCentFather · Jan 9, 2020

Set that. Rebooted.

No difference.

Should I turn that back on now?

[SOLVED] WU/Store/TSL/Reset connection errors (0x80240437)

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