[SOLVED] WU fails installing KB5032339 with Error code: (0x80073712)

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Pixel8Tor

Member
Joined
Nov 16, 2023
Posts
14
Hi,

I started getting this error with the latest WU (2023/11/14). Not sure how important this update is but there's something broken with WU and I haven't been able to fix it. Any advice on how to deal with it is appreciated.

OS: Windows 10 Pro 22H2

When installing KB5032339 WU throws Error code: (0x80073712)

Things I've tried:

DISM /Online /Cleanup-Image /CheckHealth
The component store is repairable.
The operation completed successfully.

DISM /Online /Cleanup-Image /ScanHealth
No component store corruption detected.
The operation completed successfully.

DISM /Online /Cleanup-Image /RestoreHealth
The restore operation completed successfully.
The operation completed successfully.

SFC /scannow
Windows Resource Protection did not find any integrity violations.

====== Reboot ======

Rerun WU
installing KB5032339
Error code: (0x80073712)

Still no joy.

I've attached CBS.ZIP and ComponentsScanner.txt. Let me know if you need any other files.

TIA
 

Attachments

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi Maxstar,

Thanks for taking a look into this. WU continues trying to install this update. Here's my COMPONENTS.zip file.
 

Attachments

Hi,

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

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FRST64(FRST.exe) wanted the "fixlist.txt" file in the same directory as it, so I copied it there too. Hope that's OK.
 

Attachments

Great, please reboot the system and attempt to update. If it fails attach a new copy of the CBS logs.
 
Please attach the latest CBS logs as well.

Upload a copy of the CBS folder
  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
653a64385d891-618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply.
 
Hi,

Export CBS (Component Based Servicing) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbef75cd3a-Export-CBS-hive.png

  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5032005
  • Let me know if it says it was successful or you get the message: The update KB5032005 is not installed on this computer.
 
ENTERED: wusa /uninstall /KB:5032005
RESPONSE: The update KB5032005 is NOT installed on this computer.
(my emphasis on the *not*)
 
Hi,

Replace Components Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download COMPONENTS.ZIP and save to your desktop.
  2. Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
  3. Now we have the COMPONENTS file that we will be using to replace your current one.
  4. Navigate to C:\Windows\System32\config
  5. Right-click on the current COMPONENTS file and select rename. Rename it to COMPONENTS.bad.
    Note: If you get an error that the file is in use, reboot your computer and then try again.
  6. Take the file from the Components folder on your desktop and paste it into C:\Windows\System32\config

Afterwards reboot the system and attempt to update and attach the latest CBS logs..
 

Attachments

copy new COMPONENTS file to "C:\Windows\System32\config\COMPONENTS"
===Reboot===
Try update: Install KB5032339 - Fail with error 0x8007371b

No joy - here's the latest CBS logs.
 

Attachments

Hi,

Follow these instructions to install an update with DISM.
  • Open the Start menu of Windows and type CMD.
  • When you see Command Prompt on the list, select the option Run as administrator.
  • Copy and paste the following command into it, and press enter. (Leave the CMD window open!)
Code: 
MD C:\WUTemp
  • Now, download the following update (KB5030649) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
    Downloadlink: KB5030649
  • Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code: 
CD C:\WUTemp
EXPAND.exe windows10.0-kb5030649-x64-ndp481_19408a6dfec66d952ec1fa910378562a8da0f26a.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5030649-x64-NDP481.cab
  • Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.
 
Output from CMD:

C:\WUTemp>EXPAND.exe windows10.0-kb5030649-x64-ndp481_19408a6dfec66d952ec1fa910378562a8da0f26a.msu -f:* C:\WUTemp
Microsoft (R) File Expansion Utility
Copyright (c) Microsoft Corporation. All rights reserved.

Adding C:\WUTemp\WSUSSCAN.cab to Extraction Queue
Adding C:\WUTemp\Windows10.0-KB5030649-x64-NDP481.cab to Extraction Queue
Adding C:\WUTemp\Windows10.0-KB5030649-x64-NDP481-pkgProperties.txt to Extraction Queue
Adding C:\WUTemp\Windows10.0-KB5030649-x64-NDP481.xml to Extraction Queue

Expanding Files ....

Expanding Files Complete ...
4 files total.

C:\WUTemp>DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5030649-x64-NDP481.cab

Deployment Image Servicing and Management tool
Version: 10.0.19041.3636

Image Version: 10.0.19045.3693

Processing 1 of 1 - Adding package Package_for_DotNetRollup_481~31bf3856ad364e35~amd64~~10.0.9191.1
[==========================100.0%==========================]
The operation completed successfully.

C:\WUTemp>
 
Hi,

Great, please try to install the latest updates and post the result. If it fails attach a new copy of the CBS logs.
 
Try update: Install KB5032339 - Fail with error 0x8007371b

No joy - here's the latest CBS logs.
 

Attachments

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