[SOLVED] WU and DISM error - Win2016

A

Aaron31

Active member
Joined
Apr 13, 2020
Posts
44
Hi all - really hoping you guys can help me with this!


sfc /scannow:

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 99% complete.

Windows Resource Protection did not find any integrity violations.

Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.0

Image Version: 10.0.14393.2457

[===== 9.5% ]
Error: 87

An error occurred while processing the command.
Ensure that the command-line arguments are valid. For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

SFXFix

Welcome to SFCFix by niemiro and sysnative.com.

Checking for updates . . .
No new update is available at this time.

Processing directive 1 of 1 (AutoAnalysis::)
Checking store directories . . .
Checking CBS.log . . .
Checking CheckSUR.log . . .
Checking CheckSUR.persist.log . . .

Attempting repair . . .
Stage 1
Stage 2
Stage 3

Successfully processed all directives.

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-04-13 15:24:16.232
Microsoft Windows Server 10 Build 14393 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2020-04-13 15:27:29.814
----------------------EOF-----------------------

CBS Logs attached.
DISM logs attached.


MANY THANKS!

Aaron
 

Attachments

Yes it has. There have been no indications of a hardware issue.
Note that this server runs as a Citrix VDI environment and uses a 'gold image' which runs from Citrix Provisioning Services.

A
 
Okay,

please do the following:

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
i3yiUac.png


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.
 
Frustratingly, the MSU install for KB4493470 worked - whilst the image was in test mode not in maintenance mode...
This doesnt really help me because I need the image in maintenance mode to retain the changes the update makes!
I dont suppose this is something you have seen before?

If I run the update process via teh windows update 'app' - it will also look like it run through - but what happens there is that it re-checks for updates after the install and after about 20-30 minutes it will basically grind the machine to a complete halt.
Because of that, its hard to get a log file.
 
Last edited:
I have had to restart the server.
But I think I have caught an error in the CBS log - whilst it was 'searching for updates' following the isntall of the 2020-03 service stack update.
 

Attachments

It doesnt seem like the state of DISM has changed (and this is in test mode again) - running:
Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.0

Image Version: 10.0.14393.2457

[===== 9.5% ]
Error: 87

An error occurred while processing the command.
Ensure that the command-line arguments are valid. For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
 
Last edited:
Ah, I see the errors now!

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.
 
If yes, please do the following as a test:


Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Fix result of Farbar Recovery Scan Tool (x64) Version: 14-04-2020
Ran by administrator (15-04-2020 12:19:47) Run:1
Running from C:\Users\administrator.HWL-MELB\Desktop
Loaded Profiles: administrator & CitrixTelemetryService (Available Profiles: Administrator & admin-hnnguyen & administrator & CitrixTelemetryService)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CreateRestorePoint:
cmd: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_adfs-powershell_31bf3856ad364e35_10.0.14393.2938_none_23ad3b9a1e90292e]
StartRegedit:
[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_adfs-powershell_31bf3856ad364e35_10.0.14393.2938_none_23ad3b9a1e90292e]
"S256H"=hex:8f,14,96,01,9b,d7,5d,bc,0a,8c,ae,72,de,98,9a,92,84,77,a0,7f,33,69,\
06,0f,82,04,f4,7e,15,35,e6,08
"identity"=hex:41,44,46,53,2d,50,6f,77,65,72,53,68,65,6c,6c,2c,20,43,75,6c,74,\
75,72,65,3d,6e,65,75,74,72,61,6c,2c,20,56,65,72,73,69,6f,6e,3d,31,30,2e,30,\
2e,31,34,33,39,33,2e,32,39,33,38,2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,\
65,6e,3d,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,2c,20,50,72,6f,63,\
65,73,73,6f,72,41,72,63,68,69,74,65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,\
76,65,72,73,69,6f,6e,53,63,6f,70,65,3d,4e,6f,6e,53,78,53
"f!adfsdeployment_internal.p_716dab989c92577b"=dword:00000001
"f!adfs.format.ps1xml"=dword:00000001
"c!fc30e70eaa9..dc9c243128a_31bf3856ad364e35_10.0.14393.2938_eb423de19ba043b9"=hex:
"f!adfs.psd1"=dword:00000021
"CF"=dword:00000200

[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\fc30e70eaa9..dc9c243128a_31bf3856ad364e35_10.0.14393.2938_eb423de19ba043b9]
"appid"=hex:66,63,33,30,65,37,30,65,61,61,39,39,62,63,35,36,61,61,32,36,62,64,\
63,39,63,32,34,33,31,32,38,61,2c,20,43,75,6c,74,75,72,65,3d,6e,65,75,74,72,\
61,6c,2c,20,56,65,72,73,69,6f,6e,3d,31,30,2e,30,2e,31,34,33,39,33,2e,32,39,\
33,38,2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,\
35,36,61,64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,\
69,74,65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,\
6f,70,65,3d,4e,6f,6e,53,78,53
"CatalogThumbprint"="2c97177ec61e8e12995620800e84764867345efb4415f9bad4dde388d44041c5"
"p!CBS_package_5969_for_kb4530689~31bf3856ad364e35~amd64~~10.0.1.8._a490995fecaf6467"=hex:51,\
00,00,00,01,00,00,00,50,61,63,6b,61,67,65,5f,35,39,36,39,5f,66,6f,72,5f,4b,\
42,34,35,33,30,36,38,39,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,\
7e,61,6d,64,36,34,7e,7e,31,30,2e,30,2e,31,2e,38,2e,34,35,33,30,36,38,39,2d,\
31,30,31,33,30,5f,6e,65,75,74,72,61,6c,33
"s!CBS_package_5969_for_kb4530689~31bf3856ad364e35~amd64~~10.0.1.8._a490995fecaf6467"=hex:51,\
00,00,00,00,00,00,00,50,61,63,6b,61,67,65,5f,35,39,36,39,5f,66,6f,72,5f,4b,\
42,34,35,33,30,36,38,39,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,\
7e,61,6d,64,36,34,7e,7e,31,30,2e,30,2e,31,2e,38,2e,34,35,33,30,36,38,39,2d,\
31,30,31,33,30,5f,6e,65,75,74,72,61,6c
"p!CBS_package_5970_for_kb4534271~31bf3856ad364e35~amd64~~10.0.1.7._dc5be73a5cf4f984"=hex:51,\
00,00,00,01,00,00,00,50,61,63,6b,61,67,65,5f,35,39,37,30,5f,66,6f,72,5f,4b,\
42,34,35,33,34,32,37,31,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,\
7e,61,6d,64,36,34,7e,7e,31,30,2e,30,2e,31,2e,37,2e,34,35,33,34,32,37,31,2d,\
31,30,31,33,36,5f,6e,65,75,74,72,61,6c,33
"p!CBS_package_5976_for_kb4537764~31bf3856ad364e35~amd64~~10.0.1.3._e7afb9dcff8963d0"=hex:51,\
00,00,00,01,00,00,00,50,61,63,6b,61,67,65,5f,35,39,37,36,5f,66,6f,72,5f,4b,\
42,34,35,33,37,37,36,34,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,\
7e,61,6d,64,36,34,7e,7e,31,30,2e,30,2e,31,2e,33,2e,34,35,33,37,37,36,34,2d,\
31,30,31,35,34,5f,6e,65,75,74,72,61,6c,33
"p!CBS_package_6016_for_kb4540670~31bf3856ad364e35~amd64~~10.0.1.4._84fa720cd3b7242e"=hex:51,\
00,00,00,01,00,00,00,50,61,63,6b,61,67,65,5f,36,30,31,36,5f,66,6f,72,5f,4b,\
42,34,35,34,30,36,37,30,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,\
7e,61,6d,64,36,34,7e,7e,31,30,2e,30,2e,31,2e,34,2e,34,35,34,30,36,37,30,2d,\
31,30,32,30,31,5f,6e,65,75,74,72,61,6c,33
"p!CBS_package_6039_for_kb4541329~31bf3856ad364e35~amd64~~10.0.1.4._209ce9485a6315e8"=hex:51,\
00,00,00,01,00,00,00,50,61,63,6b,61,67,65,5f,36,30,33,39,5f,66,6f,72,5f,4b,\
42,34,35,34,31,33,32,39,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,\
7e,61,6d,64,36,34,7e,7e,31,30,2e,30,2e,31,2e,34,2e,34,35,34,31,33,32,39,2d,\
31,30,33,30,37,5f,6e,65,75,74,72,61,6c,33
"p!CBS_package_6041_for_kb4550929~31bf3856ad364e35~amd64~~10.0.1.8._6607ab131c5555b4"=hex:51,\
00,00,00,01,00,00,00,50,61,63,6b,61,67,65,5f,36,30,34,31,5f,66,6f,72,5f,4b,\
42,34,35,35,30,39,32,39,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,\
7e,61,6d,64,36,34,7e,7e,31,30,2e,30,2e,31,2e,38,2e,34,35,35,30,39,32,39,2d,\
31,30,33,31,31,5f,6e,65,75,74,72,61,6c,33

EndRegedit:
*****************

Error: (0) Failed to create a restore point.

========= reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS =========

The operation completed successfully.


========= End of CMD: =========

HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_adfs-powershell_31bf3856ad364e35_10.0.14393.2938_none_23ad3b9a1e90292e => removed successfully
Registry ====> The operation completed successfully.


==== End of Fixlog 12:19:56 ====
 
No joy.
Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.0

Image Version: 10.0.14393.2457

[===== 9.5% ]
Error: 87

An error occurred while processing the command.
Ensure that the command-line arguments are valid. For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
 

Attachments

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB4103723 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
 
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

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