WMF 5.1 fails to install

chorton · Mar 18, 2020

Hi Sysnative.com Community,

Having problems installing update KB3191566, specifically WMF 5.1 on a Windows Server 2008 R2.

Windows Update fails to install the updates with Error Code 80073701

SFC Scan completes with no integrity violations found.

System Update Readiness Tool finds no errors.

SFCFix found no corruptions.

CBS.log uploaded here --> CBS.log

Any help is appreciated!

Sysnative Windows Update · Mar 19, 2020

Hello and welcome!

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB4503277 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

chorton · Mar 19, 2020

Thank you for your help.

File attached

Sysnative Windows Update · Mar 19, 2020

You did not do this correctly. You need to search for the update highlighted.

chorton · Mar 19, 2020

Sorry about that, here you go.

Sysnative Windows Update · Mar 19, 2020

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

chorton · Mar 19, 2020

Here's the generated file. Thanks again.

Sysnative Windows Update · Mar 19, 2020

Retry update.

chorton · Mar 19, 2020

That fixed it, thank you so much for your help, you were great!

Sysnative Windows Update · Mar 20, 2020

Great!

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WMF 5.1 fails to install

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