Wireless Keyboard connection problem

J

JamesAB

Well-known member
Joined
May 31, 2015
Posts
85
Location
Kent, SE England
Hello everyone.

I have just been given a Belkin Wireless Desktop Keyboard and Mouse 280. I have connected it to my W10 PC and it works fine. However although the transceiver powers up when I restart the PC, the keyboard and mouse are inactive. If I then plug the transceiver into a different USB slot, the keyboard and mouse fire up.

I am concerned at having to do this every time I power up and I will, of course run out of new USB slots. I have updated the HID drivers but I am wondering if drivers or something from my previous G15 Logitech Gaming Keyboard are lurking somewhere and are causing this problem.
Has anyone any suggestions to solve this?

Thanks & Regards,

Jim
 
It seems I have now solved this problem. I should elaborate on the symptoms first. When I started my PC with the transceiver connected, the PC Hung at the start-up screen ie., the manufacturers logo. When I remover the transceiver the PC started up but when I then plugged in the transceiver neither the keyboard or mouse worked - unless I changed the USB port.

The solution is simple and the system may have been designed this way: When the PC gets to the manufacturers logo, it require a press of any keyboard key for it to continue the start-up proceedure and the mouse/keyboard work fine.

Regards,

Jim
 
That is still not correct. Something is not working right. You should not have to press any key to continue. That said, the fact you can press a key to make it continue with the boot process says the keyboard is being recognized.

Are you being prompted to press a key? What exactly does it say?

I think if me, I would uninstall all drivers and try again. And while USB 3.0 is supposed to be fully backwards compatible, I would make sure I connect the dongle to a USB 2.0 port. Most motherboards have a specific port for your mouse and keyboard - typically at the top of the rear I/O panel. While it should not matter, I would use one of them.
 
Hi Digerati,

Thank you for your reply.

It doesn't ask me to press a key, I found by chance that when boot up stopped at the PC manufacturer's logo, if I pressed a key, boot up continued. I bought the Belkin wireless Desktop 280 as a gift for my son several years ago but, as he now just uses a laptop he asked me if I could use it. No software is available and the drivers were installed by Windows and are said to be the latest available.

The "Dongle is connected to the USB slot which is right next to a PS2 socket so I guess it is the right port to use. Although I doubt it, maybe pressing a key wakes up the keyboard and is a battery saving idea?

As I think I have mentioned, I have tried different USB ports all with the same result. Fortunately it is no big deal to press a key to complete booting. It is not ideal but I am sure the reason I have to do so will turn up and provide a solution.

Regards,

Jim
 
It could be a waking the keyboard thing. But then I would wonder what happens if you just reboot? The keyboard should not have time to go to sleep so it seems to me it should totally boot. You did mention "restart" but just making sure I understand.

And what happens if you wiggle the mouse or press a mouse button?

And if your computer is in sleep mode, does pressing key wake it?
 
You are correct that on rebooting the kb and mouse are active. Only if I turn off the PC for a while do I need to press a kb key to activate mouse and kb.
Wiggling the mouse or pressing one or more of its buttons has no effect when stuck at the logo screen.
Pressing a key when the computer is in sleep mode does waken it.
 
How long are you waiting before pressing a key? Note depending on settings in your BIOS and MSCONFIG, it could be 30 seconds waiting for your prompt but after that, it should boot.
 
The manufacture's Logo screen comes up almost immediately the PC is switched on. After about 5 secs., pressing a keyboard key will allow booting to continue. If I do not press a key booting does not continue.
 
And have you changed the boot order in your BIOS? I am still puzzled that it is just sitting there waiting for you to press a key without eventually timing out and continuing on with the boot process. This does not appear to be an issue with your keyboard, mouse or USB, but the BIOS waiting for user input.

There should be an option in your BIOS to display the Logo screen or skip it (though again, it should not stick until you press a key). If me, I would probably reset the BIOS and see if that clears this problem.
 
Well, to boot from CD, you would have had to change the boot order to put the CD first and then be prompted to boot to the CD. But still, it should time out and continue to search out the next bootable drive without needing to press a key. So :noidea:.
 

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