[SOLVED] [WinServer2012] Win.Update broken after system image restore

S

sansnil

Contributor
Joined
Apr 23, 2017
Posts
225
Hi,

I'm stuck at a problem that sounds like it is similar to what a lot of other people have had posted about here so I'm really hoping you can shed some light. Basically, after I had to use Symantec System Recovery 2013 to restore a Windows 2012 Server backup image Windows Update is broken (it endlessly looks for updates).

If I run sfc /scannow I get the same error message others have posted about here about corrupt files being detected but being able to fix them. I read the instructions on what to post so I'm attaching a log from SFCFix as well as a .zip of the CBS folder but let me know anything else I can do/provide which would help as I really appreciate it!

Thanks!
S.
 

Attachments

Hi again,

I know there's more requests for help than there are analysts to help but I'm still stuck with this one and would dearly appreciate any assistance. I'm happy to provide any additional information or provide logs just let me knwo!

Thanks!
 
I saw in a similar thread a request to run dism and provide the logs so in case helpful here's mine in case helpful.
 

Attachments

Hi, no apology necessary but yes I'm very much in need still and would greatly appreciate any assistance you can offer!
 
Please start with the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Hi,

Thanks and I have completed steps 1 thru 8 - please find the output of SFCFix.txt below:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-05-01 16:37:53.974
Microsoft Windows Server 2012 - amd64
Using .zip script file at C:\Users\Administrator.SANSNIL\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB


Successfully copied file C:\Users\Administrator.SANSNIL\AppData\Local\niemiro\Archive\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB to C:\Windows\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB.


Successfully restored ownership for C:\Windows\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\Windows\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2017-05-01 16:37:54.253
Script hash: fOnHLy9JMMXlh8JkRDqM+ioizt8+Bf+uSv4TLd8m0TE=
----------------------EOF-----------------------
 
Please do the following.

SFC Scan
1. Right-click on the Start button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
 sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Good. That corrupt file is fixed. Please do the following.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Excellent. This is already further than I got in my attempts.
Zipped up cbs.txt file attached - thanks!
 

Attachments

Please do the following.

SFC Scan
1. Right-click on the Start button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
 sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 

Attachments

Just double-checking because I saw you attached another SFCFix.zip file in your most recent post - you don't want me to do anything with that, just run sfc /scannow?
 
Ahhhh....I provided incorrect instructions. My appologies. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Hi Brian, no worries. I know you're helping a bunch of us (which is very much appreciated). Here's the output of SFCFix.txt:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-05-02 08:30:08.216
Microsoft Windows Server 2012 - amd64
Using .zip script file at C:\Users\Administrator.SANSNIL\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\Winsxs\amd64_microsoft-windows-winocr-ocrengines_31bf3856ad364e35_6.2.9200.16384_none_fc0ebe40bcd54a89\tctree.dat


Successfully copied file C:\Users\Administrator.SANSNIL\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-winocr-ocrengines_31bf3856ad364e35_6.2.9200.16384_none_fc0ebe40bcd54a89\tctree.dat to C:\Windows\Winsxs\amd64_microsoft-windows-winocr-ocrengines_31bf3856ad364e35_6.2.9200.16384_none_fc0ebe40bcd54a89\tctree.dat.


Successfully restored ownership for C:\Windows\Winsxs\amd64_microsoft-windows-winocr-ocrengines_31bf3856ad364e35_6.2.9200.16384_none_fc0ebe40bcd54a89\tctree.dat
Successfully restored permissions on C:\Windows\Winsxs\amd64_microsoft-windows-winocr-ocrengines_31bf3856ad364e35_6.2.9200.16384_none_fc0ebe40bcd54a89\tctree.dat
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2017-05-02 08:30:08.432
Script hash: UJdbUj0H0oFsolmXOpHC6pV6UIWSLQK6X8RyMPBF+60=
----------------------EOF-----------------------
 
Thanks. Please do the following.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Right-click on the Start button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Here's the output from running Dism /Online /Cleanup-Image /RestoreHealth - thanks!
 

Attachments

OK, your corruption is fixed. This may have had nothing to do with the endless searching for updates though. Go ahead and try.
 
Hi Brian, hmm you're right. I also see no more corrupt file errors but Windows Update still searches endlessly....any ideas?
 
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