[SOLVED] [WinServer2012] Will Not Download or Install Updates

K

KidSquid

Active member
Joined
Mar 7, 2017
Posts
32
Hello -

Many thanks for the assistance you provide here.

As requested in the Forum Posting Instructions I have:

1. Run the SFXFix Tool, it found no errors - log is below

Code: 
SFCFix version 3.0.0.0 by niemiro.Start time: 2017-03-07 18:41:25.293
Microsoft Windows Server 2012  - amd64
Not using a script file.


AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-03-07 18:41:51.018
----------------------EOF-----------------------

2. I went to upload my CBS folder and found that it was almost 2GB in size, I'm assuming this indicates possible corruption? I have not uploaded this file at the moment but will do so if so instucted.

I have attempted to use the OFFLine tool for Windows Update which always hangs at "listing id's of missing updates" that log is attached.

I have also included my Windows Update log file as I'm hoping it will provide more information for you to review.

I look forward to your reply.

Sid
 

Attachments

Hi and welcome to Sysnative. Please start with the following.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Thanks. Now please do the following.

SFC Scan
1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
 sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Please do the following to fix the following file.

Code: 
2017-03-11 10:51:29, Info                  CSI    000002eb [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"ntmarta.dll"; source file in store is also corrupted

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Results of SFCFix....

Code: 
SFCFix version 3.0.0.0 by niemiro.Start time: 2017-03-11 12:12:20.095
Microsoft Windows Server 2012  - amd64
Using .zip script file at C:\Users\Administrator\Desktop\SFCFix.zip [1]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\Winsxs


Successfully created directory tree \\?\C:\Windows\Winsxs\amd64_microsoft-windows-security-ntmarta_31bf3856ad364e35_6.2.9200.16384_none_d450290c1965d449.


Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-security-ntmarta_31bf3856ad364e35_6.2.9200.16384_none_d450290c1965d449\ntmarta.dll to C:\Windows\Winsxs\amd64_microsoft-windows-security-ntmarta_31bf3856ad364e35_6.2.9200.16384_none_d450290c1965d449\ntmarta.dll.


Successfully restored ownership for C:\Windows\Winsxs
Successfully restored permissions on C:\Windows\Winsxs
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2017-03-11 12:14:07.809
Script hash: +iUTj2grE34cG9gq1CvTCcaEy/MZMsOOcTfFrVcLqCg=
----------------------EOF-----------------------
 
Here are the results of the SFC /scannow

I hope this is a good sign.... "Windows Resource Protection did not find any integrity violations."
 

Attachments

Yup, good sign. Please do the following next.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Here's the output of the SFCFix -

Code: 
SFCFix version 3.0.0.0 by niemiro.Start time: 2017-03-12 00:11:58.114
Microsoft Windows Server 2012  - amd64
Using .txt script file at C:\Users\Administrator\Desktop\SFCScript.txt [0]








FileScan::
[0: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17514_none_17197f29b1265401\win32k.sys
File is untraceable.
 Found: IK2jlnCeaUtHl2omn+DBxkAZLu2eOewogVeu/6jprUs=
 Found: 6.1.7601.17514
Trace not available.






[1: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17803_none_1723547db11f162e\win32k.sys
File is untraceable.
 Found: flTVvX1pv32WzeEgCCJu/INKtFHr5tIbB8fHujUgRrY=
 Found: 6.1.7601.17803
Trace not available.






[2: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21955_none_1778e240ca63745b\win32k.sys
File is untraceable.
 Found: ZWfbu4+ESiLrcVJotrgWWJ4QIwtsSw06FoHuIosIF+0=
 Found: 6.1.7601.21955
Trace not available.






[3: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.19061_none_16e037a1b151d530\win32k.sys
File is untraceable.
 Found: QjVhXPVRcaDzVXyTMc3275yGvXyebJiEzNmvAk1nRsE=
 Found: 6.1.7601.19061
Trace not available.






[4: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23265_none_176dd77aca6bd77d\win32k.sys
File is untraceable.
 Found: /8AiL+/buXgRl6/lOPew3kS9VOnLWAu6QbsAnnovW3c=
 Found: 6.1.7601.23265
Trace not available.






[5: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18512_none_171767cdb1283af4\win32k.sys
File is untraceable.
 Found: PcCxfN9gndhTDspkAljLPutShbY83xndomlH+9R4+sk=
 Found: 6.1.7601.18512
Trace not available.






[6: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22722_none_17963692ca4df3d6\win32k.sys
File is untraceable.
 Found: ixzQEKeGvXSrjn48mIXrhu+M1O7ZR7OnVoMWpoDzGsw=
 Found: 6.1.7601.22722
Trace not available.






[7: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23528_none_179c1dbaca48ab33\win32k.sys
File is untraceable.
 Found: X1JtGjZ6r8JhAjYECacYwJqAKPhZRhtEqTvts/a5KLI=
 Found: 6.1.7601.23528
Trace not available.






[8: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18577_none_16db89b7b154614d\win32k.sys
File is untraceable.
 Found: Kf1HEQ7SHE8BeMBlrQV4moOHtnBM4bqUyFHJeFZiz5U=
 Found: 6.1.7601.18577
Trace not available.






[9: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22783_none_17565754ca7db4d3\win32k.sys
File is untraceable.
 Found: iNLXpneoTBiuZnFw32j6ilzLTpGMnCdnK8tbkyPzFnk=
 Found: 6.1.7601.22783
Trace not available.






[10: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18985_none_16cec0cfb15e3f2c\win32k.sys
File is untraceable.
 Found: n7O6vArcL6c2EG+LMf0qfp7QOEf74wX5I5vs/kvxAsY=
 Found: 6.1.7601.18985
Trace not available.






[11: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23188_none_175b369aca795e3d\win32k.sys
File is untraceable.
 Found: TwBoLxNSmXy+xZvsIndCzrBhQ0DjrR3738U06+MBuCw=
 Found: 6.1.7601.23188
Trace not available.






[12: 2] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23584_none_17573d0aca7ced7d\win32k.sys
File is untraceable.
 Found: sE5p2syruZhPzE1VWJXP0fMkIr9IhpLybl9But7/kfc=
 Found: 6.1.7601.23584
Trace not available.


 [C:\Windows.old\Windows\System32\win32k.sys]




[13: 1] C:\Windows.old\Windows\SoftwareDistribution\Download\c14d6f55cfb96bdeaa12cf169cd7e5e6\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23591_none_17496c40ca87bd69\win32k.sys
File is untraceable.
 Found: 3ehyU556IvUO+B7qvLYxGn38lkoyUBOE45LRc9rsMj8=
 Found: 6.1.7601.23591
Trace not available.






[14: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18946_none_16fb00c9b13ce8bf\win32k.sys
File is untraceable.
 Found: y8UQpX91a4dKvVjF3GZhBX6YwIWloE+XMfq02fuR9ZM=
 Found: 6.1.7601.18946
Trace not available.






[15: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23149_none_17877694ca5807d0\win32k.sys
File is untraceable.
 Found: WdGYXYNZ7ac7AQwMGb773MUH6+cKzqlrxHeUNZc9Qn0=
 Found: 6.1.7601.23149
Trace not available.






[16: 1] C:\Windows.old\Windows\SoftwareDistribution\Download\a99c8ddafac16c7cb6682de293e73179\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23591_none_17496c40ca87bd69\win32k.sys
File is untraceable.
 Found: 3ehyU556IvUO+B7qvLYxGn38lkoyUBOE45LRc9rsMj8=
 Found: 6.1.7601.23591
Trace not available.






[17: 1] C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23545_none_17837d04ca5b9710\win32k.sys
File is untraceable.
 Found: nkP5gj3D+KoW6ycO06GXOSB4NZAgeMY7Qlein2P1LAg=
 Found: 6.1.7601.23545
Trace not available.






[18: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16420_none_11fa0165241defdc\win32k.sys
File is untraceable.
 Found: VyzMb7tcRnCYeUVJP7Bo/e8ZZnGQq6ZxoOY44YUSgew=
 Found: 6.2.9200.16420
Trace not available.






[19: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20521_none_12849e7a3d3aa8fd\win32k.sys
File is untraceable.
 Found: i8nhg8WPit1PIFbjk4oMmh26GUeB3WzYChE7wC2VMP4=
 Found: 6.2.9200.20521
Trace not available.






[20: 2] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16384_none_11bd211f244affb7\win32k.sys
File is untraceable.
 Found: PGEv6Y4Y9CmUZ9PFVRsfH3NuIf54krbYpBaqZvGoiKs=
 Found: 6.2.9200.16384
Trace not available.


 [C:\Windows\System32\win32k.sys]




[21: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20525_none_12889fa23d370e59\win32k.sys
File is untraceable.
 Found: rtGkw2TUMFSXHRfNYoivOo01DvEoYi7aLd5DQGwPvRU=
 Found: 6.2.9200.20525
Trace not available.






[22: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16424_none_11fe028d241a5538\win32k.sys
File is untraceable.
 Found: zep0u09gzp5L/SrtUTYVvNxiIvR1d+ZrxDD9X/KLqks=
 Found: 6.2.9200.16424
Trace not available.






[23: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16471_none_11c4f213244594e8\win32k.sys
File is untraceable.
 Found: ZVc5b8GW7qs++kC+6YMb3nWxt99+v4ZpOU+wwCg+w24=
 Found: 6.2.9200.16471
Trace not available.






[24: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20575_none_125290063d5f9a0e\win32k.sys
File is untraceable.
 Found: G8Kviz24fYar8hhY/deJKsPyZZInt9m8OHiRpQPF6qw=
 Found: 6.2.9200.20575
Trace not available.






[25: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16467_none_11d5c3bb24381101\win32k.sys
File is untraceable.
 Found: pjfvhDI0o83ul9z4DEQEyUmnuUJW50WtzmNy53x3uPo=
 Found: 6.2.9200.16467
Trace not available.






[26: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20571_none_124e8ede3d6334b2\win32k.sys
File is untraceable.
 Found: gRJz9nboXs7yMEW4gBpjUGFWXUEoRa9kbizi6fYVcZU=
 Found: 6.2.9200.20571
Trace not available.






[27: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16465_none_11d3c3272439de53\win32k.sys
File is untraceable.
 Found: LOnQll4seOtDj6/KBGC8PONMq8uyXHlw89Vjj1B+lZ4=
 Found: 6.2.9200.16465
Trace not available.






[28: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20569_none_1261611a3d53e379\win32k.sys
File is untraceable.
 Found: UrcmdPPPUVVsl8gKc3xhH9XicpgEH/jRQAMmgX/OqXc=
 Found: 6.2.9200.20569
Trace not available.






[29: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20630_none_1278d02a3d43a8be\win32k.sys
File is untraceable.
 Found: dwKcGDH8CiQzmfHemw34sT7BBaGpPnbD63baU4I0ba8=
 Found: 6.2.9200.20630
Trace not available.






[30: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16525_none_11ff04bd24196bb6\win32k.sys
File is untraceable.
 Found: JYFN4wtTQtc4duNupNObhsUJVFe1qiUNaiOTGkXy0Jw=
 Found: 6.2.9200.16525
Trace not available.






[31: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20683_none_1245c16c3d698078\win32k.sys
File is untraceable.
 Found: x/pJ/QE052wJGWraBtlAJGVW5LoOO1shPIOIN2AK58M=
 Found: 6.2.9200.20683
Trace not available.






[32: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16579_none_11ccf649243e5cc7\win32k.sys
File is untraceable.
 Found: 3+B7AkAMRk/IWpAl4hDnMWd3wZJv18TmFLRqqqWyJBU=
 Found: 6.2.9200.16579
Trace not available.






[33: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.21214_none_129252ca3d2ffb3d\win32k.sys
File is untraceable.
 Found: HcFVXo5rOot0ouBOxZkkRMbRpR2q8M7DXsW0wcvoBiM=
 Found: 6.2.9200.21214
Trace not available.






[34: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.17096_none_11b4354d24517082\win32k.sys
File is untraceable.
 Found: gBd273Vwp4abudIMY8an9tV1lfbEKLcQoUMo7ddYtrQ=
 Found: 6.2.9200.17096
Trace not available.






[35: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20534_none_127ccf6c3d4010f3\win32k.sys
File is untraceable.
 Found: uoA9FdbbQUMsSoa+86RfgrVDiyndY69DsYAtyQUVJ1o=
 Found: 6.2.9200.20534
Trace not available.






[36: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16433_none_11f23257242357d2\win32k.sys
File is untraceable.
 Found: to43LetFWy8W2fAb1rxaXE2HkybWaKGeWieSO0LMqhE=
 Found: 6.2.9200.16433
Trace not available.






[37: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20764_none_125c63743d585f14\win32k.sys
File is untraceable.
 Found: JQcpKXTcFr2ejs6mnFzcOebhOKvCaLzkPlFLamxVfwE=
 Found: 6.2.9200.20764
Trace not available.






[38: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16657_none_11e09773242fef5e\win32k.sys
File is untraceable.
 Found: 6r0yGECwvY9Ypa9YhvGAuWyX3CAg0BPOPqU9dCJ3uQQ=
 Found: 6.2.9200.16657
Trace not available.






[39: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.22029_none_128c69bc3d33b534\win32k.sys
File is untraceable.
 Found: 2CioFTUe/Ekt3COtrWtunfy3a3/28iJso54S28y7Rrk=
 Found: 6.2.9200.22029
Trace not available.






[40: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.21142_none_126fe08c3d4a1f3b\win32k.sys
File is untraceable.
 Found: oxzwu6wLJEzjD8tzrtwVHmN9aqNNLeEFP1TdQSyCSL0=
 Found: 6.2.9200.21142
Trace not available.






[41: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.17025_none_11fee47724199394\win32k.sys
File is untraceable.
 Found: y4nJsZqsNgjg6FpEpD7K5QsZKYH/HuPTaskYNJ2MEP4=
 Found: 6.2.9200.17025
Trace not available.






[42: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16451_none_11da91eb24355d06\win32k.sys
File is untraceable.
 Found: plHgxlFmNI/eASnrs3ZtyFDsgnD/St4Np56kDt8wDH0=
 Found: 6.2.9200.16451
Trace not available.






[43: 1] C:\Windows\WinSxS\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20555_none_12682fde3d4f622c\win32k.sys
File is untraceable.
 Found: hNl3t5Ezmi2J3BolY8DAuhAbDfPtopRKwFRZeI402bs=
 Found: 6.2.9200.20555
Trace not available.
FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2017-03-12 00:12:18.207
Script hash: Tm25/DI1QiKddbytKL/LI/Y6DxTil4kBmH52hiJy9gk=
----------------------EOF-----------------------
 
I installed the update with no issues and rebooted....

When OS started to load, a message appeared saying:

Failure configuring Windows updates
Reverting Changes
 
Please zip up and attach the following files. You may need to upload them to a hosting provider such as SendSpace and provide the download link so I can get them.
C:\windows\logs\cbs <----entire folder

Extract Readable WindowsUpdate.log
 1. Click in the search box at the bottom of the screen and type Powershell.
2. Click on Windows PowerShell Desktop app that appears in the search results.
3. Copy/Paste the following into the Powershell window and hit enter. Note: In Windows 10, after you have copied your text, you can simply right-click inside the powershell window and the text will be pasted.
Get-WindowsUpdateLog

4. You may be prompted with a Microsoft Internet Symbol Store terms of use dialog. If you are, please click Yes.
5. When the process is done there should be a WindowsUpdate.log on your desktop. Please zip/attach this file.


Lastly, c:\windows\inf\setupapi.dev.log (if it exists)
 
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