[WinServer2008R2SP1 x64] Unable to install WUs

J

Jayhal

Member
Joined
May 23, 2017
Posts
13
Hello All,

Request you to please help me with this issue. I have tried the below mentioned steps so far but no avail.

1) Via automatic updates using WSUS - Fails
2) downloaded manually on the server, updates fail. (using both domain and local admin accounts)
3) Tried to reset windows updates by following Microsoft article --> https://support.microsoft.com/en-us/help/971058/how-do-i-reset-windows-update-components , still same issue
4) downloaded and installed windows updates readiness checker, same issue.
5) Ran SFCFIX.exe, output is mentioned below

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-05-23 17:03:36.244
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-05-23 17:04:08.038
----------------------EOF-----------------------
 
Hello All,

I am unable to upload the CBS log. It is 47 MB in size after zipping.
Also I tried download the script txt file to check if it would automatically upload the CBS log, however the link to download the txt file does not work.
Please help
 
The first thing I would do is to completely uninstall the AV from this particular server. Install your updates and then re-install. I believe there to be a conflict. May just need uninstalled/reinstalled.
 
BrianDrab said:
The first thing I would do is to completely uninstall the AV from this particular server. Install your updates and then re-install. I believe there to be a conflict. May just need uninstalled/reinstalled.
Click to expand...

Hi Brian,

I have uninstalled the AV and then then tried to install the updates, same issue.
The updates get installed, But on the reboot we get message "Failure configuring updates. Reverting Changes. Do not turn off your computer". The thing then just sits there for a while reverts the changes and boots back after a while. The updates however are not installed.

Regards,
Jayesh
 
OK, I wasn't aware they were installing and then reverting on reboot. For that issue I need to look at two logs.
c:\windows\logs\cbs\cbs.log Note: Please also attach the previous log that may have been archived.
c:\Windows\inf\setupapi.dev.log
 
Hi Brian,

List of updates that are not getting installed are mentioned below. To add these are the only ones that are available for install.
I have tried to select only one at a time to see if it works, but that also results in the same issue.

2017-05 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4019263)


2017-06 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB4022719)


2017-06 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4022722)




April, 2017 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4015546)



March, 2017 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4012212)



May, 2017 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2 on Windows 7 and Server 2008 R2 for x64 (KB4019112)



May, 2017 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2 on Windows 7 and Windows Server 2008 R2 for x64 (KB4019108)
 
OK, please do the following.

Install Update with DISM

  1. Download this update and save to your desktop. The file name will be Windows6.1-KB4012212-x64.cab.zip.
  2. Right-click on this file and select Extract All... Keep the defaults and click the Extract button. You can close the folder window that opens
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
  5. Copy and paste the following command into the command prompt window and press enter.

    dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4012212-x64.cab\Windows6.1-KB4012212-x64.cab
  6. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation. <---You may not get this line.
    Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up.
 
Hello Brian,

I tried to install the update using DISM, But the same issue occurs.
The update gets installed successfully using the dism command, but after the reboot of the server, the update does not get installed the system reverts back.
Please let me know the next steps.

Regards,
Jay
 
Are you able to also upload the previous CBS log for me to review? If you are unable to identify the previous CBS log then please zip up and upload the entire CBS folder.

Thanks.
 
That was helpful. Please do the following.

Step#1 - DISM /ScanHealth
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following command into it, press enter
    Dism /Online /Cleanup-Image /ScanHealth
  4. Once it finishes, attach the following log.
    C:\Windows\Logs\CBS\CheckSUR.log
 
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