Windows7 Update keeps asking to restart the computer

S

subrahmanyam

Member
Joined
Dec 8, 2016
Posts
15
Hi ,

Since past 15 days, Windows Update keeps telling me to 'Restart your computer to install important updates'. No matter how many times I reboot, it still wants me to reboot again next time!

I think this could be linked to my PC trying to download Windows 10 - I'm on Windows 7 now. I installed the updates 3 months back , from that time i am not getting any updates, and when i am trying to search for updates , it is asking me to restart, but no luck.

Help me how this can be sorted out, Attached the CBS file.
 

Attachments

OK, please start with the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
 
Got the below information .




HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientIdValidation REG_BINARY 0602280106062000200020002000200020002000200020002000200035003100380044005400300033005100540006F0BF975F8D0A4E002F0041004E002F004100
SusClientId REG_SZ e077acc5-1be4-454e-95a0-c320508cad4b
LastRestorePointSetTime REG_SZ 2016-06-19 13:32:35


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
NextSqmReportTime REG_SZ 2016-12-17 10:35:18
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x89c
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-12-08 21:30:09
ElevateNonAdmins REG_DWORD 0x0
AUOptions REG_DWORD 0x4
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x0
IncludeRecommendedUpdates REG_DWORD 0x1
NextDetectionTime REG_SZ 2016-12-16 10:33:25
NextFeaturedUpdatesNotificationTime REG_SZ 2014-01-01 19:06:00
ScheduledInstallDate REG_SZ 2016-12-16 18:30:00
ActionCenterNotificationCount REG_DWORD 0x4
ActionCenterLastPossibleRestartNotification REG_SZ 2014-01-08 21:30:00
BalloonTime REG_SZ 2016-05-28 09:38:13
BalloonType REG_DWORD 0x13
OSUpgradePendingReboot REG_DWORD 0x1
OfflineDetectionPending REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastError REG_DWORD 0x0
LastSuccessTime REG_SZ 2016-06-04 18:42:40


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2016-06-04 19:55:18
LastError REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2016-06-19 13:32:35
LastError REG_DWORD 0x80246007


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
OSUpgradeRunOnceCount REG_DWORD 0x0
Refresh REG_DWORD 0x1
ReservationsAllowed REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0xa
OSUpgradeStateTimeStamp REG_SZ 2016-06-04 20:29:27
OSUpgradePhase REG_DWORD 0x2


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x289
SamplingValue2 REG_DWORD 0x1f5


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2014-10-04 12:37:21
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0
 
Please start with the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

SFCFix.txt file data:



SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-12-16 19:17:08.957
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\subrahmanyam\Desktop\SFCScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.


WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.


Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.


Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired with error code ERROR_FILE_NOT_FOUND.
RegistryScript:: directive failed to complete successfully.








Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-12-16 19:17:09.257
Script hash: F6oigF77rj76WaWMHuloLGZX4wZ1ALVhcqbKdU4FD0c=
----------------------EOF-----------------------
 
Thanks. Try this one.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Hi Braindrap

I got the below result . I tried to check the status of windows update and it is still is showing the same,


SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-12-17 03:39:46.597
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\subrahmanyam\Desktop\SFCScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update.


WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update.


Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2016-12-17 03:39:47.470
Script hash: /IvYNdmz9Er5fZhBEZhsXCWoi49OjgFs8xmj851BUHI=
----------------------EOF-----------------------
 
Please do the following again.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
 
Hi,

I did it again and got the below information .



HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientIdValidation REG_BINARY 0602280106062000200020002000200020002000200020002000200035003100380044005400300033005100540006F0BF975F8D0A4E002F0041004E002F004100
SusClientId REG_SZ e077acc5-1be4-454e-95a0-c320508cad4b
LastRestorePointSetTime REG_SZ 2016-06-19 13:32:35


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
NextSqmReportTime REG_SZ 2016-12-19 08:50:50
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x89c
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-12-08 21:30:09
ElevateNonAdmins REG_DWORD 0x0
AUOptions REG_DWORD 0x4
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x0
IncludeRecommendedUpdates REG_DWORD 0x1
NextDetectionTime REG_SZ 2016-12-18 08:50:49
NextFeaturedUpdatesNotificationTime REG_SZ 2014-01-01 19:06:00
ScheduledInstallDate REG_SZ 2016-12-18 18:30:00
ActionCenterNotificationCount REG_DWORD 0x4
ActionCenterLastPossibleRestartNotification REG_SZ 2014-01-08 21:30:00
BalloonTime REG_SZ 2016-12-16 16:30:51
BalloonType REG_DWORD 0x13
OfflineDetectionPending REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastError REG_DWORD 0x0
LastSuccessTime REG_SZ 2016-06-04 18:42:40


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2016-06-04 19:55:18
LastError REG_DWORD 0x800b0100


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2016-06-19 13:32:35
LastError REG_DWORD 0x80246007


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
OSUpgradeRunOnceCount REG_DWORD 0x0
Refresh REG_DWORD 0x1
ReservationsAllowed REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0xa
OSUpgradeStateTimeStamp REG_SZ 2016-06-04 20:29:27
OSUpgradePhase REG_DWORD 0x2


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x289
SamplingValue2 REG_DWORD 0x1f5


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2014-10-04 12:37:21
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0
 
Thanks. Would you be able to describe exactly what is happening...maybe with screen shots included? I just want to make sure I'm understanding correctly.
 
Hi Brain,

This time when i restarted the machine and tried checking the windows update . it is not asking for restart , But when i try to click to install updates , It is processing much time, Which is not all downloading single KB of data as well ( Internet connection is working fine) .Please find the screenshots which i took currently.

Hopefully the screenshot explains more techincal stuff , Also the failed errors /KBA article also provided) .

Thanks for trying to solve my problem.
 

Attachments

  • issue.PNG
    issue.PNG
    61.4 KB · Views: 1
  • Downloading.PNG
    Downloading.PNG
    20.2 KB · Views: 1
  • update.PNG
    update.PNG
    21.8 KB · Views: 1
Thank you. That makes more sense. I couldn't understand how you were still being prompted for a restart. Let the install try for 30 minutes. Let me know if it finishes.
 
Hi Braindrap,

I tried, but not even 1% is downloaded(All the updates are related to windows10, not sure where the problem lies. and i am sure that Internet is working fine,
 
Hi,

Thank you for giving me the suggestion ,I did same as above mentioned , I have installed successfully after i restarts the machine. Now what should be done from my end . I am not having any idea now .

Thanks again , for helping me to resolve the issue.
 
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