[SOLVED] Windows7 can not get any updates. HELP!!!

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belle

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Joined
Sep 3, 2014
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13
Hi and we would appreciate any help. We can not get any updates. I can not even get them when trying to maunally download them. I can't get SP1 or update my IE. Windows7/64bit. I have attached the CBS zip file and the SFCfix . Thanks in advance. Belle....(.P.S. i forgot--the update shows Error Code 80080005.)
 

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Hello belle and welcome to sysnative forums

A lot of the time windows update errors appear from corrupt/missing update files. Lets take a look to see if that's the issue is here:

Download and run System Update Readiness Tool (SURT)

  • Please go Here and download the System Update Readiness Tool (SURT). Save this file to your desktop
  • Go to your desktop and run KB947821
  • When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
    C:\Windows\Logs\CBS\CheckSUR.log
    C:\Windows\Logs\CBS\CheckSUR.persist.log
 
Hello and Thnaks. Here are the first log you asked for.
================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-09-08 17:39
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Corrupt 0x00000000 wcp.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_678566b7ddea04a5
Summary:
Seconds executed: 2169
Found 1 errors
CSI Payload File Corrupt Total count: 1
 
Here's the second one.
================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-09-08 16:38
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-09-08 17:39
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Corrupt 0x00000000 wcp.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_678566b7ddea04a5
Summary:
Seconds executed: 2169
Found 1 errors
CSI Payload File Corrupt Total count: 1
 
Hello again belle:)

Lets get that corrupt file fixed up
Code: 
(f) CSI Payload File Corrupt 0x00000000 wcp.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_678566b7ddea04a5

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


Once this has finished please run SURT again, then continue

SFC /SCANNOW

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with the rest of the steps.
Export CBS folder

  1. Click the Start button
    StartButton_16x16.gif
    then click Computer.
  2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
  8. Attach this to your next post please.

Please Note:: if the file is too big to upload to you next please post please upload via Dropbox or ge.tt
 
Hello and Thank you again, here's the copy of the SFCFix--IF and thats a big IF, I did it right!!!
Code: 
SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-09-09 14:36:13.665
Using .zip script file at C:\Users\belle\Desktop\SFCFix.zip [0]
 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_678566b7ddea04a5\wcp.dll
Successfully copied file C:\Users\belle\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_678566b7ddea04a5\wcp.dll to C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_678566b7ddea04a5\wcp.dll.
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_678566b7ddea04a5\wcp.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_678566b7ddea04a5\wcp.dll
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2014-09-09 14:36:24.250
Script hash: iO1hvJlYdVrKAYaGRC2qssEegHm+pJDrkorq4yTAqCM=
----------------------EOF-----------------------[\CODE]
 
Hello Belle.

SURT is not detecting that file as being corrupt any more which is a good sign, but SFC has picked up another corruption that has to be fixed.

Code: 
\SystemRoot\WinSxS\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_8.0.7600.16700_none_94987b52e700d29c\mshtml.dll

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button => Inside the search box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  2. Press Enter
  3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or ge.tt
}
 
Hello GTP, Thank you so much for your time and trouble!! Here's the second SFC scan.
Code: 
PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_8.0.7600.16700_none_94987b52e700d29c\mshtml.dll
Successfully copied file C:\Users\belle\AppData\Local\niemiro\Archive\winsxs\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_8.0.7600.16700_none_94987b52e700d29c\mshtml.dll to C:\Windows\winsxs\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_8.0.7600.16700_none_94987b52e700d29c\mshtml.dll.
Successfully restored ownership for C:\Windows\winsxs\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_8.0.7600.16700_none_94987b52e700d29c\mshtml.dll
Successfully restored permissions on C:\Windows\winsxs\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_8.0.7600.16700_none_94987b52e700d29c\mshtml.dll
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2014-09-11 17:38:02.950
Script hash: jlPXo/6tWVu5+rA5IN25OLJcQY1gm8cPalnOA111n7M=
----------------------EOF-----------------------
 
Hi xilolee, I guess you are having this trouble also. But, from what I have read, you have to start a new thread. I hope you get your problem fixed!!! Belle
 
Good grief, it tried to update. But, it wouldn't. It said I had to update the updater. I clicked Install Now. Sooooo, now it says Error Code 80070643!!!!
 
Hi Belle,

We have a few things to try but the error in which you are receiving is a bit of a hard one to fix.

Click on Start -> in the search field type in Services.msc -> Right click and choose Run as Administrator -> go down until you see Windows Modules Installer -> Double
  1. Double click on the service.
  2. If the server is Stopped please click on Start
  3. Set the startup type to Automatic
  4. Restart the computer and try and update again


If it fails please continue.


First, start an Elevated Command Prompt: https://www.sysnative.com/forums/wind...vista-7-a.html
and copy and paste in the following:

fsutil resource setautoreset true %SystemDrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

Try windows update again, if it fails please continue.

Please go navigate to C:\Windows\winsxs and copy any files with a similar name to pending.xml (e.g. pending.xml, pending.xml.bad, pending.xml_dfsadf78 etc.) to your folder on the Desktop [there may not be any, just if there are].

Also, this will take a little time but if your up for it I would like to have you do a few extra things to see if we can find the cause of this error for future users that come along.

Please go Here and download Process Monitor -> Save the file to your desktop.

Double click on Process Monitor -> Press Yes on the UAC -> you should now have a Filter box appeared -> Select Process Name in the first box -> Is in the second -> and msiexec.exe in the last -> press Ok

Now click on File -> Capture Events (make sure this is ticked)

Run sfc /scannow once SFC has finished please continue.

Click on File -> Save -> save the file to your desktop.

Now go to your desktop and you should see a file called Logfile.pml -> please but it in a Zip file -> and upload it for me to have a read. As the file is going to be quite big please use Dropbox or ge.tt.
 
Hi GTP, well THANK YOU,Praise the Lord!! The updates ARE working. It took the second step to do it. Everytime I download the Process Monitor it comes as a zip. I extract i,t but there is no UAC or Yes to click on.. What am I doing wrong? A box pops up and in the box is EULA Text Document, procmon--Complied HTML, and Procmon Application. When I double click it wants me to run or save the file......:banghead:
 
P.S. In the million files in that winsxs, I didn't see any of the ones you listed. I guess that was a good thing? Thank you. Belle
 
Hi Belle,

That is really good news about your updates, Its good to hear they are installing now :)

Try right clicking on Procmon -> Run as Admin. If it opens please follow the previous instructions.

If not please re run SFC /SCANNOW and post a cbs.log file

Alex
 
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