Windows Vista SP2 Update Fail (KB948465) 80070490

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nicolebews

Member
Joined
Sep 16, 2014
Posts
8
Windows Vista SP2 Update Fail (KB948465) Error 80070490

Can someone please help me? My problem started with a memory leak in svchost.exe. I've got this problem down to Windows Update after applying some hotfixes. Windows Update was also failing, so I uninstalled SP2, but now I can not reinstall it without getting error 80070490. I've attached the CBS log files. Thanks for your help!
 
Hello nicolebews and welcome to Sysnative :)

There doesn't seem to any corruptions listed there. Lets do another scan with SFC to get the latest results.

SFC /SCANNOW

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button => Inside the search box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  2. Press Enter
  3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or ge.tt
 
I guess I needed to run SFC one more time. It fixed it! I was able to do the update now. Thanks!
 
Perfect, thanks.

There are no corruptions listed there. But SFC did repair a few files can you please do another scan with SURT (System Update Readiness Tool) and post the contents of:
C:\Windows\Logs\CBS\CheckSUR.log

Please click on start -> Control panel -> System -> What version is listed under Windows Edition? does it say SP2? If doesn't please run the installation again an post a copy the follow log once it is done.

Windows Update Log

  1. Click on the Start button
  2. Click on Run Inside the run box copy and paste the following command
    cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
  3. Please go to your desktop and attach WindowsUpdate.txt to your next post
 
Hello again,

What we will try and do is to clear out the downloads folder

Software Distribution rename

  • Click Start -> Type in CMD in the search -> Right click on cmd.exe and choose Run as Administrator
  • Entre in the following commands:
    net stop wuauserv
    ren %SystemRoot%\SoftwareDistribution\Download DL.bak
    ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
    net start wuauserv

Once completed please try and run windows update again.
 
That's a shame, just not much is standing out as it what is causing this.

The error showen inside the WU log is
Code: 
2014-09-25	20:37:06:510	1520	ee4	Handler	:::::::::::::
2014-09-25	20:37:06:510	1520	ee4	Handler	:: START ::  Handler: CBS Install
2014-09-25	20:37:06:510	1520	ee4	Handler	:::::::::
2014-09-25	20:37:06:526	1520	ee4	Handler	Starting install of CBS update D2B3D0A5-5015-4A18-9D83-E0044200E091
2014-09-25	20:37:06:697	1520	ee4	Handler	CBS package identity: VistaSP2-KB948465~31bf3856ad364e35~x86~~6.0.0.18005
2014-09-25	20:37:06:760	1520	ee4	Handler	Installing express with source=C:\Windows\SoftwareDistribution\Download\bcfed137e95e2bc1b83ef80262a82b16, workingdir=C:\Windows\SoftwareDistribution\Download\bcfed137e95e2bc1b83ef80262a82b16
2014-09-25	20:53:48:093	1520	3e0	Handler	FATAL: CBS called Error with [COLOR="#FF0000"][B]0x80070490[/B][/COLOR], 
2014-09-25	20:53:48:093	1520	ee4	Handler	FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=[COLOR="#FF0000"][B]0x80070490[/B][/COLOR]
2014-09-25	20:53:48:093	1172	884	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {0BC0E502-52B6-492E-8856-14B84973C615}]
2014-09-25	20:53:48:093	1172	884	AU	  [B][COLOR="#FF0000"]# WARNING: Install failed, error = 0x80070490 / 0x80070490[/COLOR][/B]
2014-09-25	20:53:48:342	1520	ee4	Handler	:::::::::
2014-09-25	20:53:48:342	1520	ee4	Handler	::  END  ::  Handler: CBS Install
2014-09-25	20:53:48:342	1520	ee4	Handler	:::::::::::::

Which matches the CBS log
Code: 
2014-09-25 20:53:44, Error                 CBS    Failed to resolve Package: Package_38_for_KB2862966~31bf3856ad364e35~x86~~6.0.1.1. hr:[B][COLOR="#FF0000"] 0x80070490[/COLOR][/B]
2014-09-25 20:53:44, Info                  CSI    0000000b@2014/9/26:01:53:44.629 CSI Transaction @0x7af7620 destroyed
2014-09-25 20:53:44, Info                  CBS    WER: Generating failure report for package: VistaSP2-KB948465~31bf3856ad364e35~x86~~6.0.0.18005, status: 0x80070490, failure source: Execute, start state: 4, target state: 7
2014-09-25 20:53:48, Info                  CBS    Exec: Processing complete.  Session: 30398762:1636375258, Package: VistaSP2-KB948465~31bf3856ad364e35~x86~~6.0.0.18005, hr: [COLOR="#FF0000"][B]0x80070490[/B][/COLOR]

chkdsk /f scan

Warning:: This fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Warning:: Before doing anything it is a good idea to back up any data/files that are important to you, in case your hard drive is dying. Please see Here

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    chkdsk /f

  4. Reboot
  5. Download ListChkdskResult.exe (by SleepyDude) from Here
  6. Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post please!
 
ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013


------< Log generate on 9/30/2014 4:20:15 PM >------
Category: 0
Computer Name: Margaret
Event Code: 1001
Record Number: 13134
Source Name: Microsoft-Windows-Wininit
Time Written: 09-30-2014 @ 21:10:02
Event Type: Information
User:
Message:


Checking file system on C:
The type of the file system is NTFS.




A disk check has been scheduled.
Windows will now check the disk.
144640 file records processed.


1111 large file records processed.


0 bad file records processed.


0 EA records processed.


44 reparse records processed.


185948 index entries processed.


0 unindexed files processed.


144640 security descriptors processed.


Cleaning up 6645 unused index entries from index $SII of file 0x9.
Cleaning up 6645 unused index entries from index $SDH of file 0x9.
Cleaning up 6645 unused security descriptors.
20655 data files processed.


CHKDSK is verifying Usn Journal...
35143680 USN bytes processed.


Usn Journal verification completed.
Windows has checked the file system and found no problems.


156287999 KB total disk space.
33710492 KB in 113023 files.
71620 KB in 20656 indexes.
0 KB in bad sectors.
260239 KB in use by the system.
65536 KB occupied by the log file.
122245648 KB available on disk.


4096 bytes in each allocation unit.
39071999 total allocation units on disk.
30561412 allocation units available on disk.


Internal Info:
00 35 02 00 3a 0a 02 00 a9 b0 03 00 00 00 00 00 .5..:...........
1c 0d 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
42 00 00 00 5f 84 03 77 50 81 3a 00 50 79 3a 00 B..._..wP.:.Py:.


Windows has finished checking your disk.
Please wait while your computer restarts.




Checking file system on C:
The type of the file system is NTFS.




A disk check has been scheduled.
Windows will now check the disk.
144640 file records processed.


1111 large file records processed.


0 bad file records processed.


0 EA records processed.


44 reparse records processed.


185944 index entries processed.


0 unindexed files processed.


144640 security descriptors processed.


Cleaning up 2 unused index entries from index $SII of file 0x9.
Cleaning up 2 unused index entries from index $SDH of file 0x9.
Cleaning up 2 unused security descriptors.
20653 data files processed.


CHKDSK is verifying Usn Journal...
35328232 USN bytes processed.


Usn Journal verification completed.
Windows has checked the file system and found no problems.


156287999 KB total disk space.
33713808 KB in 112990 files.
71620 KB in 20654 indexes.
0 KB in bad sectors.
260239 KB in use by the system.
65536 KB occupied by the log file.
122242332 KB available on disk.


4096 bytes in each allocation unit.
39071999 total allocation units on disk.
30560583 allocation units available on disk.


Internal Info:
00 35 02 00 17 0a 02 00 89 b0 03 00 00 00 00 00 .5..............
1d 0d 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
42 00 00 00 5f 84 99 77 50 81 29 00 50 79 29 00 B..._..wP.).Py).


Windows has finished checking your disk.
Please wait while your computer restarts.


-----------------------------------------------------------------------
Click to expand...
 
Still no clear reason as to why this is happening.

Can you please try and update again and when it fails do the following:

Event Log Viewer

  1. Please download VEW.exe from Here and save it to your desktop.
  2. Go to your desktop and right click on VEW.exe and choose Run as Administrator
  3. Once open set the following settings
    • 'Select log to query'
      1. Tick Application
      2. Tick System
    • 'Select Type to list'
      1. Tick Critical
      2. Tick Error
      3. Tick Information
      4. Tick Warning
    • 'Number or date events'
      1. Tick Number of Events and set it to 20
  4. Click on Run
  5. Once completed a notepad file will open. Please copy and paste the contents of VEW.txt back into this thread.
 
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