[SOLVED] Windows Vista 32bit Internet Explorer 9 Update error 9c48

[ahwolfe]

I've been struggling with an Internet Explorer 9 update on my wife's laptop running Windows Vista Home Premium 32bit and I'm hoping you guys can help me get it resolved. She has a lot of photos and stuff stored on it and I'd like to avoid a factory reset if at all possible. I read over a couple of threads from your site covering the same or similar issues so hopefully I have what you need already included below. If I missed anything just let me know and I'll get it posted.

Thanks for your time.

-Andy

SFCFix log

SFCFix version 2.4.5.0 by niemiro.Start time: 2015-08-26 17:53:37.861
Microsoft Windows Vista Service Pack 2 - x86
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          1
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-26 17:56:39.547
----------------------EOF-----------------------

CBS Logs folder attahed

 

[BrianDrab]

Hi and welcome to Sysnative. Let's see if we can get you fixed up. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file. If you are sure you already have this current file downloaded you can just re-run it from the one you have.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

---

Items for your next post
1. SFCFix.txt
2. CheckSUR.log

 

[ahwolfe]

Hi Brian. :wave: Thanks for helping us out. Here is the log of the SFCFix after including the zip file your provided:

SFCFix version 2.4.5.0 by niemiro.Start time: 2015-08-31 10:33:21.759
Microsoft Windows Vista Service Pack 2 - x86
Using .zip script file at C:\Users\Phaedra\Downloads\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Servicing\Packages


Successfully copied file C:\Users\Phaedra\AppData\Local\niemiro\Archive\Packages\Package_for_KB2559049~31bf3856ad364e35~x86~~9.1.1.3.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB2559049~31bf3856ad364e35~x86~~9.1.1.3.cat.
Successfully copied file C:\Users\Phaedra\AppData\Local\niemiro\Archive\Packages\Package_for_KB2559049~31bf3856ad364e35~x86~~9.1.1.3.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB2559049~31bf3856ad364e35~x86~~9.1.1.3.mum.


Successfully restored ownership for C:\Windows\Temp\CheckSur\Servicing\Packages
Successfully restored permissions on C:\Windows\Temp\CheckSur\Servicing\Packages
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-08-31 10:33:23.266
Script hash: 1gbFAnU3EzZ1LgdmFyh1reIAMfhNJsM7PcRLl5nBAF4=
----------------------EOF-----------------------

CheckSUR logs attached.

Thanks,

Andy

 

[BrianDrab]

Log looks good. See if the update will install now.

 

[ahwolfe]

That appears to have fixed it. Thanks again, Brian. :thumbsup2:

 

[BrianDrab]

No problem. Take care.