[SOLVED] windows updates/upgrades not possible

B

BRS

Member
Joined
Nov 13, 2019
Posts
23
Hi,
since two weeks I have a problem with Windows 10 64 bit Home, 1903. It´s not possible to make updates or an inplace-upgrade.
When I tried to make updates, I get the :Fehlercode: (0x80073712). When I make an update/upgrade from 1903 to 1909 I get the :Fehlercode: (0x80073712).
The inplace-upgrade crashes at 74%: Upgrade not possible.
sfc /scannow: "Fehler: Der Windows-Ressourcenschutz konnte den Reparaturdienst nicht starten."
I tried DISM und SFC and many others.
I´m starting windows without services and apps, without network, bluetooth and usb-equipment.
I testet secured mode, starting from DVD, USB-stick or ISO-file.
I made a sreenshot of sfcfix.exe after 2 houres. There is no txt-file on the pc.

The link to the CBS-ZIP-File: CBS.zip (14.39MB) - SendSpace.com (because it is to large).
I hope you can help me
 

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Hi!

Please do the following:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
Thanks for the report.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Entfernungsergebnis von Farbar Recovery Scan Tool (x64) Version: 13-11-2019
durchgeführt von Bernd (14-11-2019 12:43:27) Run:1
Gestartet von C:\Users\Bernd\Desktop
Geladene Profile: Bernd (Verfügbare Profile: Bernd & Administrator)
Start-Modus: Normal
==============================================

fixlist Inhalt:
*****************
CMD: REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
StartRegedit:
[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_f73588cf0ea4ba12b2d64f528ee6ff83_b77a5c561934e089_10.0.18362.210_none_8b3902a824d7ff57]
"S256H"=hex:c2,10,01,76,be,97,b6,bd,a4,c3,84,d9,62,72,ca,94,14,d7,75,bb,f4,86,\
91,e0,77,d9,30,eb,8c,5e,86,11
"identity"=hex:66,37,33,35,38,38,63,66,30,65,61,34,62,61,31,32,62,32,64,36,34,\
66,35,32,38,65,65,36,66,66,38,33,2c,20,43,75,6c,74,75,72,65,3d,6e,65,75,74,\
72,61,6c,2c,20,56,65,72,73,69,6f,6e,3d,31,30,2e,30,2e,31,38,33,36,32,2e,32,\
31,30,2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,62,37,37,61,35,63,\
35,36,31,39,33,34,65,30,38,39,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,\
69,74,65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,\
6f,70,65,3d,4e,6f,6e,53,78,53
"CF"=dword:0000000c
"c!f73588cf0ea..f528ee6ff83_b77a5c561934e089_10.0.18362.210_8b3902a824d7ff57"=hex:
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\f73588cf0ea..f528ee6ff83_b77a5c561934e089_10.0.18362.210_8b3902a824d7ff57]
"appid"=hex:66,37,33,35,38,38,63,66,30,65,61,34,62,61,31,32,62,32,64,36,34,66,\
35,32,38,65,65,36,66,66,38,33,2c,20,43,75,6c,74,75,72,65,3d,6e,65,75,74,72,\
61,6c,2c,20,56,65,72,73,69,6f,6e,3d,31,30,2e,30,2e,31,38,33,36,32,2e,32,31,\
30,2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,62,37,37,61,35,63,35,\
36,31,39,33,34,65,30,38,39,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,\
74,65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,\
70,65,3d,4e,6f,6e,53,78,53
"CatalogThumbprint"="bf6b8b9075db182b664e0931dd55bcebb56befd8572cc8b6c4eb3fe9d614ebfc"
"p!CBS_package_5_for_kb4514359~31bf3856ad364e35~amd64~~10.0.1.3003._98f669ae57ed0182"=hex:4f,\
00,00,00,01,00,00,00,50,61,63,6b,61,67,65,5f,35,5f,66,6f,72,5f,4b,42,34,35,\
31,34,33,35,39,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,\
64,36,34,7e,7e,31,30,2e,30,2e,31,2e,33,30,30,33,2e,34,35,31,34,33,35,39,2d,\
31,31,32,5f,6e,65,75,74,72,61,6c,39
"s!CBS_package_5_for_kb4514359~31bf3856ad364e35~amd64~~10.0.1.3003._98f669ae57ed0182"=hex:4f,\
00,00,00,00,00,00,00,50,61,63,6b,61,67,65,5f,35,5f,66,6f,72,5f,4b,42,34,35,\
31,34,33,35,39,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,\
64,36,34,7e,7e,31,30,2e,30,2e,31,2e,33,30,30,33,2e,34,35,31,34,33,35,39,2d,\
31,31,32,5f,6e,65,75,74,72,61,6c
"p!CBS_package_5_for_kb4515871~31bf3856ad364e35~amd64~~10.0.1.3012._f769ef7a5b98479f"=hex:4f,\
00,00,00,01,00,00,00,50,61,63,6b,61,67,65,5f,35,5f,66,6f,72,5f,4b,42,34,35,\
31,35,38,37,31,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,\
64,36,34,7e,7e,31,30,2e,30,2e,31,2e,33,30,31,32,2e,34,35,31,35,38,37,31,2d,\
31,31,33,5f,6e,65,75,74,72,61,6c,39
"s!CBS_package_5_for_kb4515871~31bf3856ad364e35~amd64~~10.0.1.3012._f769ef7a5b98479f"=hex:4f,\
00,00,00,00,00,00,00,50,61,63,6b,61,67,65,5f,35,5f,66,6f,72,5f,4b,42,34,35,\
31,35,38,37,31,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,\
64,36,34,7e,7e,31,30,2e,30,2e,31,2e,33,30,31,32,2e,34,35,31,35,38,37,31,2d,\
31,31,33,5f,6e,65,75,74,72,61,6c
"p!CBS_package_5_for_kb4519573~31bf3856ad364e35~amd64~~10.0.1.3034._03d4bab171cc234f"=hex:4f,\
00,00,00,01,00,00,00,50,61,63,6b,61,67,65,5f,35,5f,66,6f,72,5f,4b,42,34,35,\
31,39,35,37,33,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,\
64,36,34,7e,7e,31,30,2e,30,2e,31,2e,33,30,33,34,2e,34,35,31,39,35,37,33,2d,\
31,31,33,5f,6e,65,75,74,72,61,6c,39
"s!CBS_package_5_for_kb4519573~31bf3856ad364e35~amd64~~10.0.1.3034._03d4bab171cc234f"=hex:4f,\
00,00,00,00,00,00,00,50,61,63,6b,61,67,65,5f,35,5f,66,6f,72,5f,4b,42,34,35,\
31,39,35,37,33,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,\
64,36,34,7e,7e,31,30,2e,30,2e,31,2e,33,30,33,34,2e,34,35,31,39,35,37,33,2d,\
31,31,33,5f,6e,65,75,74,72,61,6c
"i!CBS_package_5_for_kb4519573~31bf3856ad364e35~amd64~~10.0.1.3034._03d4bab171cc234f"=hex:4f,\
00,00,00,01,00,00,00,50,61,63,6b,61,67,65,5f,35,5f,66,6f,72,5f,4b,42,34,35,\
31,39,35,37,33,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,\
64,36,34,7e,7e,31,30,2e,30,2e,31,2e,33,30,33,34,2e,34,35,31,39,35,37,33,2d,\
31,31,33,5f,6e,65,75,74,72,61,6c,39
EndRegedit:
*****************


========= REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS =========

Der Vorgang wurde erfolgreich beendet.


========= Ende von CMD: =========

Registry ====> Der Vorgang wurde erfolgreich beendet.


==== Ende von Fixlog 12:43:28 ====
 
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Retry updates and attach CBS.log if any fail.
 

Attachments

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
i3yiUac.png


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.
 
FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste InstallMapMissingComponentKey into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
 
Hi!

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Hi!

We have made it past that error!

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Retry updates and attach CBS.log if they fail.
 

Attachments

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