Windows Updates Fail

I was able to manually install other updates, now the first on the list that fails is KB3010716, and KB3080149 only 4 left. assistance needed.
 
Hi cheegum :)

My name is Aura and I'll be assisting you with your issue. Sadly I don't see anything in your logs. The SFCFix one is empty, SURT didn't detect anything and there's no traces of a SFC nor DISM scan in your CBS.log. So let's start with SFC.

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System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code:
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code:
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
Your CBS.log output is quite weird. Can you run SFC once more please and re-upload the new CBS.log after that?
 
This makes more sense :) Alright so SFC returned a clean CBS.log, and the CheckSUR.log is also clean. Now, try to install your Windows Updates. If they fail to install, please tell me what error code you're getting, and also upload the two files below for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
It seems like your CBS.log is still incomplete. Can you list me the Windows Updates (KB number) you are trying to install?
 
It's taking a long time to run, i will send it again, after letting it run for a couple of hours. BUT here's something i found in the log files

Code:
2016-01-11 18:25:02, Info                  CSI    000008f8 Hashes for file member \??\C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings\utc.app.json do not match actual file [l:24{12}]"utc.app.json" :  Found: {l:32 b:sYvRZs8J8LYhsDCyK7FrkNnKRKrCAqADtmNhB6NcBR4=} Expected: {l:32 b:6510UErwHGoFg3sRd3gzh3HSbTceuHem3Rnk0NraKS8=}
2016-01-11 18:25:02, Info                  CSI    000008f9 Hashes for file member \??\C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings\telemetry.ASM-WindowsDefault.json do not match actual file [l:66{33}]"telemetry.ASM-WindowsDefault.json" :
  Found: {l:32 b:iF/pEQNRXIH9haAGZ4IFGRQ+hoA9fuuB93xWq8MwnrA=} Expected: {l:32 b:EeQJzlVPvq9GNIcA2FEwrOjEeuDam1G+ol3x61gKasQ=}
2016-01-11 18:25:02, Info                  CSI    00000016 Processing Namespace [wcm://Microsoft-Windows-OS-Kernel?version=6.1.7601.18939&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers]
 
This is a false positive caused by one of the early Windows Update for telemetry. The files aren't corrupted, SFC simply report them as such incorrectly. They do not affect your Windows Update install at all :)
 
These 4 updates are pending.
I am installing one of it now to see what happens, will update with the log file as soon as it finishes. It is KB3080149
2016-01-12_030402.png
 
It seems like your CBS.log is corrupt, since all it contains is "0000" all over it. Let's rename it so Windows can generate a new one.

88fYBWt.png
Rename CBS.log file
Follow the instructions below to rename your CBS.log file.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code:
    ren %windir%\Logs\CBS\CBS.log CBS_old.log
    Note: If it says that the file is actually in use, restart your computer and try the command again.
  • Once it's done, let me know;
 

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