[SOLVED] Windows updates fail - KB3071756, KB3060716 and KB2871997

N

Nvidian

Member
Joined
Aug 28, 2015
Posts
16
Hello,

I can't install the updates listed above. Tried to download them and install manually, but install fails. I ran System Update Readiness Tool, and SFCfix. Logs are in the attachments.



Help? :)

Thank you in advance.
 

Attachments

Hi Nvidian :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
The SFC scan returned a clean CBS.log. Let's check SURT next.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
SURT also returned a clean log. Try to install the updates, if they fail, upload the following files for me.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
Hi Aura,

I ran Windows Update again. The same three updates failed. Attached the files you requested in the RAR file.

Thank you :)
 

Attachments

Follow the instructions below please.

88fYBWt.png
Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.
  • Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
  • In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
    Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
  • Right-click on it, and select Send to... and choose Compressed (zipped) folder;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
Alright follow the instructions below please.

rONW46K.png
Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
    • wusa /uninstall /KB:2922229
  • Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
 
Hi Aura,

I tried entering the command.
The Windows Update Standalone Installer popup said "The update KB2922229 is not installed on this computer"


Thank you :)
 
Alright, so the update isn't installed. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
  • Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
    Code: 
    FileScan::
Package_3_for_KB2922229~31bf3856ad364e35~amd64~~6.1.1.2.cat
Package_3_for_KB2922229~31bf3856ad364e35~amd64~~6.1.1.2.mum
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
 
Hi Aura,

This is the result on the SFCFix.txt



SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-04 00:33:58.255
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\ACER 5755G\Desktop\SFCFixScript.txt [0]








FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-09-04 00:34:10.860
Script hash: Z4V8jKS1C0ucr8Wo7QZwKVaY9i07l+UhDvsyEiXSo94=
----------------------EOF-----------------------



Thank you :)
 
Alright follow the instructions below please.

88fYBWt.png
Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.
  • Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
  • In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
    Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
  • Right-click on it, and select Send to... and choose Compressed (zipped) folder;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

EndqYRa.png
Exporting the CBS Registry Key
Follow the instructions below to export the CBS Key from the Registry and upload it.
  • On Windows 7, click on the Start Menu button, then enter Regedit, right-click on the icon that will appear and select Run as Administrator;
  • On Windows 8 and Windows 8.1, press on the Win key + S keys, enter Regedit, right-click on the icon that will appear and select Run as Administrator;
  • In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once the key is selected, click on the File menu and select Export...;
  • From there Save menu, change the Save as type: to Registry Hive Files (*.*);
  • Name the file CBS (without any file extension) and save it on your Desktop;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;

EndqYRa.png
Exporting the WinSxS Registry Key
Follow the instructions below to export the WinSxS Key from the Registry and upload it.
  • On Windows 7, click on the Start Menu button, then enter Regedit, right-click on the icon that will appear and select Run as Administrator;
  • On Windows 8 and Windows 8.1, press on the Win key + S keys, enter Regedit, right-click on the icon that will appear and select Run as Administrator;
  • In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  • Once the key is selected, click on the File menu and select Export...;
  • From there Save menu, change the Save as type: to Registry Hive Files (*.*);
  • Name the file WinSxS (without any file extension) and save it on your Desktop;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;
 
Sorry for the delay. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFixScript.txt and move the file to your Desktop;
    Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFixScript.txt
 
Last edited:
It seems like the script failed. Follow the instructions below please.
 
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