[SOLVED] Windows Update

It doesn't appear that it ran properly. Let's try this a different way.

Initiate Chkdsk from the GUI
1. Click the File Explorer icon on the task bar. FileExplorer.JPG
2. Expand Computer to find your Local C: drive. Right-click on your C:\ drive and select properties.
Properties.JPG

3. Click the Tools tab and click on the Check button.
Check.JPG

Let me know if the Check detects errors. If it does, go ahead and attempt to fix.
 
Every time I right click on the C: drive the file explorer window closes and the desktop goes blank for a second and all the icons then come back up
 
OK, let's boot into Safe Mode and then initiate chkdsk manually.

Step#1 - Safe Mode
1. Point your mouse into the lower left corner of your screen so you see the Start Screen icon and then click on it. This will bring up your Start Screen.
2. Type msconfig on the start screen and then click on msconfig that comes up.
3. You should now have the System Configuration screen up. Click the second tab named Boot.
4. At the bottom of the screen, click the Safe boot checkbox.
5. Click OK and you will be asked to reboot your machine. Go ahead.
6. When your machine boots you will be in Safe Mode. Please try following the previous steps to initiate a check disk operation from the GUI.

Thanks.
 
Same issue as before, explorer window closes, desktop icons go away for a second and then re-appear
 
While in Safe Mode, what happens when you try running it from the command-line? Let me know any errors or information that come up in the command window.

Step#1 - ChkDsk Repair
1. Point your mouse to the lower left of your computer screen and click on the Start screen. Type cmd on the Start Screen.
2. Once the Command Prompt program is found, right-click on it with your mouse and select Run as administrator.
3. Answer Yes when asked to allow.
4. You should now have a black window open that you can type in to.
5. Please type chkdsk /R and then press enter. Note: There is a space after the command chkdsk and before the forward slash
6. You will get a prompt telling you chkdsk cannot run because the volume is in use. Answer Y and hit enter to schedule the run at next boot.
7. Reboot your computer and chkdsk will run. Let it complete please.
 
I don't see any activity that indicates the task was run. The system just re-boots to my password screen and i log in and nothing.
 
OK, let's try the following.

1. Press
w8start.png
-C (that's the flag key on your keyboard and the C key). This will slide out your Charms bar.
2. Click Settings on the Charms bar.
3. Hold your left shift button down while you click the Power icon and choose Restart. Note: Keep the Shift button held down the entire time while the machine is rebooting!
4. You will be brought up to the Choose an option screen. Click on Troubleshoot.
ChooseAnOption.JPG


5. Click Advanced Options
6. Click Command Prompt. Your computer will reboot into the Command Prompt. You may be prompted to select your username and type your password. Please do.
7. If all goes well you will be at a Command Prompt that looks like the following.
CommandPrompt.JPG


8. Now type chkdsk c: /R and hit enter. You should see chkdsk starting to run as follows.
chkdsk.JPG


9. When it finishes, I would like you to copy the contents of the command-prompt window and paste it into your next reply. To do this you can click on the control box in the upper left corner of the command-prompt window, choose Edit...Select All. Then you can paste the info into your next post.
CopyCommandPromptContents.JPG
 
When I select command prompt it opens up another blue screen and says, "There was a problem....Restart your PC to try again" it gives me an error code of 80070490 and a restart now button. When i hit restart, the machine just boots into a normal start up, it takes me to my password screen, I enter the password and the machine start normal
 
Wow and that's in an offline environment. I wonder if you are having serious hardware issues. Do you happen to have a Windows 8 DVD?
 
Could a bad cmos battery be the cause?
Click to expand...

I don't think so but I'm not a hardware expert. Do you have a USB drive that you are OK with formatting and losing any info on it? I can send you over a Windows 8 Recovery DVD. If you don't have a USB drive do you have a blank CD or DVD that we can use? USB is preferable however.

Do you know if your machine has Secure Boot enabled?
 
I had just bought a 32GB flash drive to make a rescue disk before all of this starting happening, so yes I do have a brand new usb drive. Don't know if I have secure boot enabled, how do I find out?
 
Good! Let's try the following then. You would have to boot into your BIOS settings to see if you have Secure Boot enabled. We'll ignore that for the moment. Do you know how to boot from a USB drive? You have to change the BIOS settings to allow the 1st boot device to be the USB. Please let me know if you get stuck at any step. Thank you.

Prepare USB Drive
1. Plug in your USB drive. It should be assigned a drive letter.
2. Right-click on your drive letter and select Format. Select FAT32 as the File System, Win8RE as the label and Quick Format as shown below. Click Start to do the format.
View attachment 12216

3. Download the Windows 8 Recovery Files from here and save to your desktop.
4. Right-click on the downloaded file (Win8RE.zip) and select Extract All... Ensure the checkbox "Show extracted files when complete" is checked and click the Extract button.
5. You will now have a folder named Win8RE. Open this folder and you will see three folders and two files. Please copy all of this information to your newly formatted USB drive.

Boot Using your USB drive
1. Ensure your USB drive is plugged in.
2. Ensure your BIOS is configured to allow booting form USB. There are variations on how to do this depending on what machine you have however a couple links that show the general steps can be found here and here.
3. Boot your machine using the Windows 8 Recovery from the USB and you will be prompted to pick a keyboard layout. Go ahead and do.
4. You will be brought up to the Choose an option screen. Click on Troubleshoot.
ChooseAnOption.JPG


5. Click Advanced Options
6. Click Command Prompt. Your computer will reboot into the Command Prompt. You may be prompted to select your username and type your password. Please do.
7. If all goes well you will be at a Command Prompt that looks like the following.
CommandPrompt.JPG


8. Now type chkdsk c: /R and hit enter. You should see chkdsk starting to run as follows.
chkdsk.JPG


9. When it finishes, I would like you to copy the contents of the command-prompt window and paste it into your next reply. To do this you can click on the control box in the upper left corner of the command-prompt window, choose Edit...Select All. Then you can open up notepad by typing notepad.exe in the command-prompt and hitting enter. Then you can paste the info into the notepad window and save this to your USB drive. Please post this info in your next post.
CopyCommandPromptContents.JPG
 
I've attached the chkdsk results. By the way, I changed my CMOS battery and my time still is off each time I start my computer again. Also, I changed the bios back to boot from the hard drive, I think.
 

Attachments

Excellent. I knew there was corruption there that needed fixed and it appears it did do that. Since it's been so long, I'll review your logs again and be back to you with next steps.
 
OK, I'm caught back up with what we've done. Please do the following.

DISM /RestoreHealth Scan
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Point your mouse to the lower left of your computer screen and click on the Start screen. Type cmd on the Start Screen.
2. Once the Command Prompt program is found, right-click on it with your mouse and select Run as administrator.
3. Answer Yes when asked to allow.
4. You should now have a black window open that you can type in to.
5. Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth

6. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:
C:\Windows\Logs\CBS\CBS.log
 
I see the issue in the log.

Code: 
2015-06-03 12:23:09, Info                  CSI    00000013 Regenerating payload files from delta files on component: [ml:280{140},l:190{95}]"amd64_microsoft-windows-notification-task_31bf3856ad364e35_6.2.9200.17291_none_75542601b8e8009a"
2015-06-03 12:23:09, Error                 CSI    00000014 (F) Baseline folder missing on generating delta for: [ml:280{140},l:190{95}]"amd64_microsoft-windows-notification-task_31bf3856ad364e35_6.2.9200.17291_none_75542601b8e8009a"[gle=0x80004005]
2015-06-03 12:23:09, Error                 CSI    00000015@2015/6/3:19:23:09.048 (F) base\wcp\componentstore\deltastore.cpp(1383): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::RecursivelyRegenerateComponentPayloadFromDelta expression: (null)

I need your COMPONENTS hive to try and fix. Please do the following.

Retrieve Components Hive


  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBack program now.
 
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