Windows update won't work

P

Peter35

Member
Joined
Oct 25, 2015
Posts
12
I have a Windows 8 laptop and each time I try to update windows I receive the error code 0x80073712.
I did run sfc/scannow ,but it didn't find any corrupted files.
The updates are able to download 11 % , but immediately flags error code 0x80073712 before installing them.
I am also receiving the error "Windows cannot load classes registry file".
I have attached a backup of the Components Hive.
https://drive.google.com/file/d/0B1Yh6wkgbGsgT3gzYWhwd1hXdlk/view?usp=sharing

Any help would be grateful.
 
Hi Peter35 :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

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System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
SFC returned a clean log so we're good here. Let's see if DISM have anything to report.

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DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Can you run DISM again? I need both the DISM.log and CBS.log like instructed above please :)
 
DISM completes successfully from what I can see and it doesn't find anything (which means it returned a clean log).
Code: 
=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	0
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	0
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 734 seconds.
However, the error code appears a few line below.
Code: 
2015-10-29 15:01:08, Error                 DISM   DISM Package Manager: PID=2840 TID=6364 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f081f)
2015-10-29 15:01:08, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=800F081F
Try to install your Windows Updates again. If they fail, upload the two files below for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

You can put both files in a folder and archive it (zip it) then upload it.
 
Alright I'll need to take a look at your COMPONENTS Hive.

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Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.
  • Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
  • In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
    Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
  • Right-click on it, and select Send to... and choose Compressed (zipped) folder;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
Alright follow the instructions below please.

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Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
    Code: 
    wusa /uninstall /KB:2869628
  • Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
 
Good :) Restart your computer then try to install your Windows Updates again. If they fail, upload the two files below for me to review again please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
Follow the instructions below please.

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SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
  • Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
    Code: 
    Trace::
msil_system.componentmod..notations.resources_31bf3856ad364e35_4.0.9200.16430_en-us_749ad827fd65f604
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
 
Here is the output of the command

Trace::
Failed to trace component msil_system.componentmod..notations.resources_31bf3856ad364e35_4.0.9200.16430_en-us_749ad827fd65f604 with return code 1 and conditional return code ERROR_FILE_NOT_FOUND.
Trace:: directive completed successfully.
 
Follow the instructions below please.

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Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
    Code: 
    wusa /uninstall /KB:2769165
  • Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
 
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