Windows update Windows 7 ultimate 64 Bt.

[ANEMOS]

There are different problems, I can not solve. E.g 0x80070002 80073712 Even various efforts. Thanks in advance for your attention

 

[PeterJ]

Hello and welcome,

Attach the file C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

 

[ANEMOS]

Thank you very mach You gave attention to this problem. Generally speaking, as far as i know there are no virus to this system..Or other malwear.

 

[PeterJ]

I advise not to use JRT as Malwarebytes has discontinued the support. The End of Life (EOL) was reached on April 26, 2018.

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Filedropper or WeTransfer and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or WeTransfer and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.

 

[ANEMOS]

Thank you very mach, Peter J.

Using first way I found "componets."

With REGBAK There is not.

I will discontinue JRT as you instract.
As I am new here, have to know using your help.

 

[PeterJ]

Both attachments contains shortcuts to the components hive which are useless. We need the file itself.
Please read my previous instructions carefully on how to provide the components hive.

 

[ANEMOS]

Dear Peter J I hope this time will be posible, to understand what hapens. I want also tell you,the main problem is that do not respond the window of update and give result 80073712.At the same time the updates DOWNLOAD AND INSTALL Automaticly.!!!!!

 

[PeterJ]

Please provide the file component hive only.
Read the instructions in message #2. At step 2 copy the file itself, do not create a shortcut.

 

[ANEMOS]

To tell true i have been confused with this problem.
Anyway thank you very mach Mr Peter J, for your patience with me.

 

[PeterJ]

Use the instruction below on using WeTransfer to create a link transfer:
Please read this Creating a shareable link

When the upload is completed copy and paste the download link into your next reply.